8485 results found
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Not autopopulating all available credits
If you go to apply credits, it default applies them all, even if it supersedes the total making it easy to over apply and have to refund. If it's going to auto populate, it should only populate to the balance of the services, not just put all credits in.
1 vote -
AI Receptionist Speaks Spanish
Can AI Receptionist speak Spanish to our Spanish callers.
1 vote -
Prompting tip option even when credits cover full total
When a customer has credits that cover their full balance, it completely bypasses the tip option at checkout. There should be the ability to ask them if they want to add a gratuity on their credit card
6 votes -
Pop-Up Alerts for Critical Patient Notes
It would be really helpful if sticky notes or chart alerts could pop up automatically when opening a patient profile or appointment.
For example, if a patient has an important note like “Allergic to numbing cream”, “Patient frequently passes out" or “Red flag patient”, it would be ideal for that information to appear immediately rather than relying solely on tags or digging into the patient record.
Tags are great for categorization, but pop-up notes would ensure that urgent or safety-related information is seen right away by anyone working with that patient.
14 votes -
Allow staff/admins to be able to group book
When self booking online, clients are given the option to group book meaning they can book for other clients and an automated note is added stating "guest of [client]." Unfortunately, this is only a self booking option, but I think admin and staff should have the ability to do this as well! Which saves you having to add a referral or put lengthy notes in!
2 votes -
Bulk Delete
We'd like an option to delete open orders in bulk rather than one at a time.
2 votes -
Total units/amount injected addition on Annotatable images
On annotatable images, I would like a "total amount injected box" that adds together the number of units or volume of substance that has been charted on the image. This function is available on other EMR platforms, so it must be something that could be developed. The value of having that box automatically populate the amount that has been charted, is that it prevents injection volumes form being omitted or forgotten on the treatment image, which keeps inventory and record keeping medically accurate.
7 votes -
Integrated call center with automatic guest profile pop-up
WHAT IT IS:
A native call center tool that automatically opens the caller's guest profile and history when a call comes in.USE CASE:
They're receptionless, so a remote support team fields all calls. They kept Zenoti's integrated call center after dropping Zenoti's AI receptionist.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Meg (President)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Communications / CallsVERBATIM QUOTES (call timestamps):
(34:32) "Because we're receptionless. We have a call center. So we have a team that works remotely to field all the calls and support the…1 vote -
Discount stacking controls (promos vs. membership benefits)
WHAT IT IS:
Rules for whether a promo stacks with a membership discount, or which one wins. Today, all applicable offers, membership discounts, and manual discounts stack to give the client the best price. There's no setting to make an offer exclusive or non-stackable.USE CASE:
Self Care Stash members get 15% off everything. When a sale is smaller than 15%, the member discount should win. When a sale is bigger (e.g., 50% off), the member discount shouldn't stack on top.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Janice (Controller)PROSPECT BRIEF:…
1 vote -
Auto-applied percentage-based fee (community fee)
WHAT IT IS:
A location-level fee calculated as a percentage of the pre-tax service/product sale and auto-applied to every ticket. BLVD supports only flat fixed fees today.USE CASE:
Their Bridge Park location must collect a city community fee on every transaction. Members also need to be able to cover that fee with banked funds.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Meg (President); Janice (Controller)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Point of sale / CheckoutVERBATIM QUOTES (call timestamps):
(21:42, Meg) "Our bridge park location has a community fee that…1 vote -
Mark messages as unread
WHAT IT IS:
Let staff mark a two-way client message thread as unread after opening it.USE CASE:
Location teams handle 1:1 client messaging and need to flag threads that still need follow-up.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
MessagesVERBATIM QUOTES (call timestamps):
(35:45) "Are you able to mark messages as unread like after you read them?"GONG CALL (9/23):
https://us-9385.app.gong.io/call?id=4315568283827419995STATUS / LINKS:
Already surfaced to R&D per Tiffany.NOTES / INTERNAL CONTEXT:
Open question in Slack thread (Mike Raab to…1 vote -
Branded (white-labeled) customer booking mobile app
WHAT IT IS:
A white-labeled, brand-owned client app for booking. Zenoti offers this today, and BLVD can only get there through the API with a third-party dev.USE CASE:
They run a white-labeled Zenoti app today and consider it a major requirement.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Client booking / MobileVERBATIM QUOTES (call timestamps):
(58:15) "Does boulevard have a customer booking mobile app? So like we have a white listed app via zenoti. Is that something boulevard does too?"
(59:28) "…that…1 vote -
Welcome flow for new profiles (pre-booking leads)
WHAT IT IS:
An automated welcome flow that fires when a new client profile is created, including profiles created outside the booking flow. Today BLVD only creates a profile once a booking is completed.USE CASE:
Website visitors opt in to email/SMS through a form, and Zapier creates the profile in Zenoti. Those net-new leads then get a brand story welcome email before they've ever booked.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Marketing SuiteVERBATIM QUOTES (call timestamps):
(45:34) "Opportunity to me is…1 vote -
Abandoned cart follow-up (booking, membership, gift card)
WHAT IT IS:
Automatically retarget guests who start a booking, membership purchase, or gift card purchase but don't finish checkout.USE CASE:
Send a follow-up within about 4-8 hours to recover the sale.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Marketing SuiteVERBATIM QUOTES (call timestamps):
(44:55) "Do you guys have a like abandoned cart feature? Like if someone like starts a booking but doesn't finish it."
(48:09) "If someone like goes through the booking or even membership purchase or gift card purchase, and…1 vote -
Membership and gift card upsell campaigns + editable automated campaign audiences
WHAT IT IS:
One-click automated campaigns for membership upsells and gift card sales, and more control over who each automated campaign targets. Today we don't support memberships or gift cards in our Automated or Blast campaigns.USE CASE:
Automate membership and gift card upsells, and tune or widen automated campaign audiences.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Marketing SuiteVERBATIM QUOTES (call timestamps):
(16:28) "Like for example, if we wanted like rescue loss clients, can we edit? Like who is in that target…1 vote -
Gift card purchase history as an audience filter
WHAT IT IS:
Filter audiences by past gift card purchases. Purchase-history filters today only cover appointment status / details, services and products.USE CASE:
Retarget past gift card buyers for seasonal pushes like the holidays.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Marketing SuiteVERBATIM QUOTES (call timestamps):
(20:31) "I don't see anything that has to do with like gift cards? Is that an option?"
(20:53) "Well, like for the holidays, for example, if we want to retarget people we know have purchased gift…1 vote -
Spend-based audience filters for blast campaigns
WHAT IT IS:
Filter blast campaign audiences by client spend (service + product), both above a set amount and within a date range.USE CASE:
Find and target their high-value guests. Today we can only offer tags as a workaround, not a spend range.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing); MegPROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Marketing SuiteVERBATIM QUOTES (call timestamps):
(22:51) "I mean, it's a very helpful demographic of knowing who our high value guests are, just in general, for any type of marketing, people who…1 vote -
Smart filters on Products page
having each filter know what has already been filtered would be helpful. Example:
Choose Category=Shampoo as first filter
choosing a second filter of "Brand" will only show the brands that have products in the shampoo category. (or show the number of products each brand has in that category)1 vote -
price permission
A permission that allows pricing to be removed from appointments on the calendar/front desk.
1 vote -
Guardrails for two staff booking an appointment at the same time
This would disallow occurrences where two staff members select the same appointment timeslot and both confirm their booking within the same minute, and the system allowing both bookings to go through for the same timeslot.
2 votes
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