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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7434 results found

  1. We would like compatibility with other identity providers (IdP) other than Okta for Single Sign On (SSO) capabilities.

    The use case would be for businesses that wish to streamline employee access to respective applications and systems. For example, in addition to Boulevard I use Microsoft 365/Entra ID and rippling for authentication. It would be nice to have everything connect to this IdP or Okta.

    It would also be great in having SCIM in conjunction with SSO for automation of user provisioning and offboarding would be greatly beneficial as well.

    1 vote

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  2. Members should be properly categorized in Blvd in a way that allows for us to filter client lists and reports by membership status. This should include automated membership tags. EX: Attach a tag to a membership that will apply to a client when it's actively on their profile

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  3. Ability to add in checkboxes for individual portions of membership agreements to collect acknowledgement.

    2 votes

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  4. Ideally, there could be scheduling rules for service types, which are set based on dependency of prep time.

    1 vote

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  5. Need to be able to block of time on resource calendar for specific devices. When a device is in repair or maintenance it cannot be booked.

    4 votes

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  6. An option to upgrade (add on a product) at gift card checkout. Sell a gift card online and allow a pop up to add on "gratiuty/tip" on the gift card.

    4 votes

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  7. It would be nice to be able to have an expiration date on gift cards.

    9 votes

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  8. Payroll report that includes Clocked hours

    Services performed with treatment price and commission earned

    Products sold with price and commission

    Tips received (ideally per service or per day)

    Daily totals and overall payout

    This report was essential for reviewing payroll and reconciling provider compensation.

    9 votes

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  9. I really like the Precision Booking system—it keeps the schedule organized and easy to manage. The only tweak I’d suggest is adding the word “Book” or “Book Here” directly on the Appointment Book in the time slots where appointments should be scheduled.

    Right now, the schedule looks very open until appointments are actually placed, and sometimes the correct booking pattern isn’t followed. Adding these key words would give Guest Relations a clear visual cue, helping them see the right times to book without accidentally placing appointments outside the intended structure.

    4 votes

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  10. Having the ability to drag and drop files into the files section would be very helpful

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  11. Currently, clients can only reschedule their appointments with the provider they're currently booked with. This can severely limit the options they see and cause them to cancel instead. This is a big hinderance to retention/revenue, especially with a business not based in provider-request specific booking.

    2 votes

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  12. When blocking time on schedule, the existing area to block is antiquated. Either have a dropdown or an hour and minute section AND have an option to select ALL DAY.

    2 votes

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  13. Loyalty points are visible in the client profile via the dashboard but not on the Pro App. Most employees use the app so they should show the same info.

    3 votes

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  14. Allow salon website booking link in outgoing/away message during off hours. This would be helpful when a client wants to book a service during our off hours while they're trying to message us.

    1 vote

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  15. Boulevard does not allow memberships (including recurring membership renewal charges) to be assigned to a specific provider. This prevents accurate provider production tracking and reporting.

    Membership charges are processed through the membership billing system and apply directly to the business, but there is no way to attribute those charges to an individual provider.

    Requested Enhancement

    Add the ability to assign a provider to a membership so that both:
    • the initial membership purchase, and
    • all recurring membership renewal charges
    Functional Requirements
    1. Provider Assignment Field
    • Add a required or optional provider attribution field on each membership record.
    •…

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  16. instead of the provider text coming in the second the patient puts in their phone number, send the text when they are finished filling out any and all forms

    6 votes

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  17. I noticed the "charge and collect gratuity" option will pop up at check out for basically all payment methods (card, voucher redemption, etc), but when checking a client out using their account credits, that option does not pop up (it only says "charge"). As long as there is an external iPad connected during check-out, the "charge and collect gratuity" option should pop up for ALL check-outs the same.

    2 votes

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  18. the business would like to be emailed when an appointment is changed/ modified or rescheduled.

    603 votes

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    Waitlisted  ·  95 comments  ·  Admin →
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  19. Allow text boxes to be used on charting on images. Ensure the text box is "sticky" this will allow for cleaner unit charting for services such as botox and fillers. Handwriting between providers varies and the pin box causes too much chaos on an image. its not precise or clean. This would also allow for laptop charting to be more efficient. This is a med spa must.

    3 votes

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  20. Our team would love to have a same-day appointment reminder feature added to the booking system. In our previous software, whenever a client booked an appointment for the same day, the system would automatically send a same-day text or push notification as a reminder.

    Our staff does not want notifications for every appointment—only for same-day bookings. This selective option was extremely helpful because it reduced no-shows for last-minute appointments without overwhelming staff with unnecessary alerts.

    We are requesting the addition of a similar feature in our current system: an option that triggers an automatic reminder only for same-day appointments.

    2 votes

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