171 results found
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Reviews should be first for google reviews, and second for boulevard.
When a client is prompted to leave a review after receiving service, if they choose a 5 star review, automatically take them to google to leave their review. Google reviews are much more valuable to our business. Also, allow the business to choose if only 5 star reviews automatically go to google reviews, or 4 stars as well. Anything below 5 stars (or as set by the business) should go to the boulevard review for feedback. We are getting many boulevard reviews and almost zero google reviews from your service. Should be the other way around to benefit us. Thanks!
678 votes -
Staff to staff messaging
Our business recently moved from an EHR system to Boulevard. In our previous system, staff could send internal messages directly within a patient’s chart to share updates, concerns, or important information about that client.
Right now, Boulevard’s Messages feature is designed for client communication, so there isn’t a built-in way for staff to message each other inside a client profile. This makes it harder to keep patient-related communication organized and tied to the correct record.
A feature that allows staff-to-staff messaging attached to a client profile would help our team collaborate more efficiently and keep all patient communication in one…
31 votes -
Forced Advertisement for Affirm and Klarna
If a business is not participating with Affirm or Klarna as a payment option, this SHOULD NOT be advertised in client notifications. It is confusing to clients if they believe this is a new payment option for them but the business is not offering it.
11 votes -
Unread texts stay at the top of message list
Unread messages stay at the top of the message list. When marketing texts go out, we lose all our current conversations in the message list. With thousands of marketing texts going out, we have to scroll back all the way to find the unread messages from current conversations.
46 votes -
Customize Confirmation Text by Service
We would like to be able customize our confirmation and reminder text messages and emails by type of service. We need to get more info into our facial reminder/confirmation text messages such as not coming in with make up on and they need to reschedule if they have sunburn, cold sore, just had fillers or injectable face treatments.
13 votes -
Option to receive message notifications remotely
For example: in the event that my front desk staff has to abandon post, and I have to manage remotely, it would be helpful to receive push notifications when a client messages the business. Currently in that situation, I have to watch the messages like a hawk when things are time-sensitive.
5 votes -
Upcoming Membership renewal notifications
The system should automatically send out a notice to clients that their membership is coming up for renewal, the date they will be billed and that they must cancel prior to the renewal date if they no longer want the membership
4 votes -
Make message notifications for the Boulevard app
Make it so we get notifications on the Boulevard mobile app when a client messages us.
5 votes -
more messaging features
Have the ability to put emojis in messages to patients as well as ability to send photos through the messages to show before/afters or current specials!
3 votes -
get notification for client waitlist
Admin or front desk be notified when a client adds themselves to the waitlist online. Get a text or email just so we dont miss it.
5 votes -
Automatically Sync Marketing Audiences Based on Account Tags
Feature Request: Automatically add/remove clients from a Marketing Audience when a specific tag is applied or removed from their account.
Use Case: It would be extremely helpful if Boulevard could automatically updated a Marketing Audience based on client tags.
For example, if we tag a client "VIP", "Hydrafacial", or "Male HRT", Boulevard could automatically add that client to the corresponding marketing audience. If the tag is removed, the client would automatically be removed from that audience as well.
Why this would be valuable: Currently, tags are a great way to organize and identify clients, but there doesn't appear to be…
5 votes -
Text message pop up
Bring back the old text message pop up that allowed you to keep your message on the screen while looking through the schedule. The new update makes it very difficult to multitask while texting, if i click out of my message, i lose my entire text. I end up having to keep 3 tabs for boulevard open so i can go back and forth which is annoying
4 votes -
Messaging Time Stamps
We need date and time stamps in Messages. Knowing the exact date and time a message was sent, including past message history date/time stamps, is very important. Everything defaults to 2m when communicating regularly with clients through Messages.
2 votes -
HIPAA secure messaging
Please create a form of HIPAA compliant messaging to communicate with patients.
6 votes -
create your own automated text/email campaign
Create your own automated text/email campaign using specific audiences. There are currently only prebuilt ones. We should be able to customize automations as well
3 votes -
Creating Audiences
When creating an audience to target the guests of stylists no longer working in my salon, I have to make those stylists active again in Staff Profiles for their names to populate when choosing "Provider was". It is tedious and time consuming to not be able to simply select them from the list like we can for active employees.
2 votes -
Message notification and ability to message on app!
Having the ability to answer to messages and get a notification on the app when a message comes in!
Having an app is great but not basic messaging is not permitted. One should not need to log into safari just to answer a message.
5 votes -
It would be nice to add an "unread" option after opening a chat on text messages.
It would be nice to add an "unread" option after opening a chat on text messages. Just as they have implemented on the iPhone. Opening and choosing "unread" with a simple swipe.
32 votes -
bring back small modal of quick text
bring back small modal of quick text when clicking text message button on top right hand corner of client profile. it used to open up a small box on bottom right hand corner so you can see entire schedule and message, and now it takes you to the messages tab and it takes up half the screen. bring this feature back please
3 votes -
Custom receipt text
It would be valuable to add a note to leave a google review and link when clients receive their text receipt!
8 votes
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