153 results found
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Reviews should be first for google reviews, and second for boulevard.
When a client is prompted to leave a review after receiving service, if they choose a 5 star review, automatically take them to google to leave their review. Google reviews are much more valuable to our business. Also, allow the business to choose if only 5 star reviews automatically go to google reviews, or 4 stars as well. Anything below 5 stars (or as set by the business) should go to the boulevard review for feedback. We are getting many boulevard reviews and almost zero google reviews from your service. Should be the other way around to benefit us. Thanks!
601 votes -
Staff to staff messaging
Our business recently moved from an EHR system to Boulevard. In our previous system, staff could send internal messages directly within a patient’s chart to share updates, concerns, or important information about that client.
Right now, Boulevard’s Messages feature is designed for client communication, so there isn’t a built-in way for staff to message each other inside a client profile. This makes it harder to keep patient-related communication organized and tied to the correct record.
A feature that allows staff-to-staff messaging attached to a client profile would help our team collaborate more efficiently and keep all patient communication in one…
23 votes -
Unread texts stay at the top of message list
Unread messages stay at the top of the message list. When marketing texts go out, we lose all our current conversations in the message list. With thousands of marketing texts going out, we have to scroll back all the way to find the unread messages from current conversations.
42 votes -
Forced Advertisement for Affirm and Klarna
If a business is not participating with Affirm or Klarna as a payment option, this SHOULD NOT be advertised in client notifications. It is confusing to clients if they believe this is a new payment option for them but the business is not offering it.
8 votes -
Customize Confirmation Text by Service
We would like to be able customize our confirmation and reminder text messages and emails by type of service. We need to get more info into our facial reminder/confirmation text messages such as not coming in with make up on and they need to reschedule if they have sunburn, cold sore, just had fillers or injectable face treatments.
9 votes -
get notification for client waitlist
Admin or front desk be notified when a client adds themselves to the waitlist online. Get a text or email just so we dont miss it.
4 votes -
Message notification and ability to message on app!
Having the ability to answer to messages and get a notification on the app when a message comes in!
Having an app is great but not basic messaging is not permitted. One should not need to log into safari just to answer a message.
5 votes -
It would be nice to add an "unread" option after opening a chat on text messages.
It would be nice to add an "unread" option after opening a chat on text messages. Just as they have implemented on the iPhone. Opening and choosing "unread" with a simple swipe.
32 votes -
bring back small modal of quick text
bring back small modal of quick text when clicking text message button on top right hand corner of client profile. it used to open up a small box on bottom right hand corner so you can see entire schedule and message, and now it takes you to the messages tab and it takes up half the screen. bring this feature back please
3 votes -
Text message pop up
Bring back the old text message pop up that allowed you to keep your message on the screen while looking through the schedule. The new update makes it very difficult to multitask while texting, if i click out of my message, i lose my entire text. I end up having to keep 3 tabs for boulevard open so i can go back and forth which is annoying
3 votes -
Make message notifications for the Boulevard app
Make it so we get notifications on the Boulevard mobile app when a client messages us.
3 votes -
customizable rewards
One feature that would significantly improve Boulevard's loyalty program would be the ability to create fully customizable rewards.
Currently, rewards are fairly limited. We'd love the flexibility to create our own rewards based on our business model and marketing goals. For example, we'd like to be able to:
Create custom reward names and descriptions.
Set any point value for redemption.
Apply rewards to specific services, products, memberships, or providers.
Offer rewards such as complimentary add-ons (dermaplaning, gua sha, LED therapy), dollar-off discounts, percentage discounts, free services, or exclusive member perks.
Set expiration dates and usage limits.
Choose whether rewards can…4 votes -
HIPAA secure messaging
Please create a form of HIPAA compliant messaging to communicate with patients.
4 votes -
Custom receipt text
It would be valuable to add a note to leave a google review and link when clients receive their text receipt!
7 votes -
Hate new update on mobile app
Our team HATES that Boulevard removed the ability to directly send a text message to the client from the mobile app. Now, when you hit the 'message' symbol, it opens up the automated chat box within Boulevard instead of directly being able to send the client a direct text message from our own personal phones. The old way allowed us to convert the client into a new contact in our phone but now, there's no way to do this. It has created a lot more work and we are absolutely sickened that this changed.
3 votes -
Automatically Sync Marketing Audiences Based on Account Tags
Feature Request: Automatically add/remove clients from a Marketing Audience when a specific tag is applied or removed from their account.
Use Case: It would be extremely helpful if Boulevard could automatically updated a Marketing Audience based on client tags.
For example, if we tag a client "VIP", "Hydrafacial", or "Male HRT", Boulevard could automatically add that client to the corresponding marketing audience. If the tag is removed, the client would automatically be removed from that audience as well.
Why this would be valuable: Currently, tags are a great way to organize and identify clients, but there doesn't appear to be…
3 votes -
List the actual date, time, and provider name for Fill Slow Days and Last Minute Opening automated campaigns
For the "fill slow days" and "last minute openings" we should be able to have the actual date, time, and provider name that is available listed in the communication for the potential patient to see.
Otherwise, this just looks like a generic "book with us" communication instead of a tailored communication for that specific provider's open schedule times. This would greatly increase conversion.
7 votes -
online orders
Product orders in Blvd all reflect under the Sales > Orders field. There is nothing to denote online orders from point of sale. We have patients reaching out to inquire about their online orders for skincare products, but I have no notification/indication that an order was placed! I also would like to champion for an option to notify via business email for anytime an order is placed. These are important for quality customer experience AND for tracking purposes
3 votes -
Post-Appointment Messaging and Google Review Link
Allow businesses to customize post-appointment follow-up messaging and to link our review platform, like Google Reviews. Right now, the canned SMS/email only directs clients to rate their experience inside Boulevard. That does nothing to boost a business’s online presence.
I want to be able to insert my own google review link (or other platforms) and to customize my messaging to match our brand voice and marketing strategy.
Without this, Boulevard is limiting growth and keeping reviews locked in its own system instead of helping businesses build the visibility and reputation that actually drive new clients.
24 votes -
all in one lead integration & messaging platform
I'd like to see the ability to manage all communications & leads from one platform. Text messages, instagram messages, facebook messages, webchat, missed calls, etc. Something similar to Podium. Podium basically copied your EMR and is now marketing a comprehensive all in one solution. They are actively poaching BLVD clients and are having lots of success.
Furthermore, if BLVD also integrated reports into this all in one communication/lead platform, BLVD would have a huge leg up on all like kind systems. Being able to determine lead sources, conversion rates, cost per click etc would be extremely beneficial especially as an…
2 votes
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