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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7521 results found

  1. Notifications to provider when they have prescriptions that need approval in the queue

    1 vote

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  2. Multiple client's are asking for the ability to see what their account balances are on the client portal.

    1 vote

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  3. There's not an option here to attach a photo example, but we need the ability to take and/or upload a photo of each client. This is a MUST!!!

    1 vote

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  4. Phrases should be able to pull some client information for direct messaging to enhance the client experience.

    Example:

    Hi {{client_first}}, we wanted to personally check in after your visit yesterday.

    1 vote

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  5. there should are an area to apply the minimum load amount in order to apply the gift card

    1 vote

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  6. I can not see the patient reply, I have to open their chart and go into messages that way. I should be able to see what they type from the message center. It is a waste of time going back and forth in and out of charts to see messages.

    1 vote

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  7. If a patient no shows or cancels same day or within the time frame of the cancellation policy, it should show no showed in their appointment history instead of cancelled so we can differentiate between the two.

    2 votes

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  8. Our current appointment note API only adds a note, which also means it wipes any existing note and replaces it with whatever the API says.
    The API could be set up to provide important desired information on a clients visit, but there might also be relevant manual notes like "running late" or "coming with a friend" that's still relevant and shouldn't get lost.

    Ideally, the API can support just adding to an existing note if one already exists.

    1 vote

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  9. category within a category, So like one big category and then sub categories. Example: Click injectables > Click Filler (or tox) > then shows lip filler, cheek filler, etc.

    1 vote

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  10. The ability to edit/remove multiple published shifts for scheduled staff at once. Example: holidays, an unexpected closure.

    1 vote

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  11. Provide an option when creating a time block to utilize start time and end time, in addition to, or instead of, the duration of the block.

    2 votes

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  12. When a call comes in, a text containing our booking link is sent to the client so they can self-book. When a call is received, we quickly send a text with our convenient booking link, allowing clients to effortlessly schedule their appointments.

    1 vote

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  13. Right now, you have to have an appointment and redeem vouchers at checkout for the appointment. We get a lot of tanning walk ins and it is a lot of steps to redeem vouchers right now

    1 vote

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  14. Any raw data on walk-in appointments would be helpful. Ideally, anything that can help me determine the likelihood of a walk-in occurring. I basically just want to figure out the peak days of the week and times that they are likely to happen.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  15. sticky note on clients account-pops up when a client is searched

    1 vote

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  16. Currently, the referral program grants the assigned reward to the new and existing based on the new clients first closed appointment. However, businesses that often either require or strongly recommend a consultation FIRST, would benefit from only granting this reward to both clients when the new client actually comes in for a PAID service. Otherwise, a reward is being granted when the business never actually received revenue.

    2 votes

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  17. I would love the ability to build automated email sequences that are triggered when a new client books their first appointment.

    Current Limitation:
    Currently, communication is limited and not easily customizable into a strategic sequence. There is no built-in way to nurture new clients leading up to their first visit.

    Why This Matters:
    The time between booking and the first appointment is a huge opportunity to:

    • Build trust and excitement
    • Educate clients on what to expect
    • Increase show rates
    • Pre-frame services and retail recommendations

    Ideal Functionality:

    • Trigger-based email sequence when a first-time client books
    • Ability to create a multi-step flow…
    1 vote

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  18. I would love the ability to create packages that include both services and retail products as part of a single bundled offering.

    Current Limitation:
    At the moment, packages are limited to services only. This creates friction when trying to sell results-driven programs that require both in-spa treatments and consistent at-home care.

    Why This Matters:
    For many of us in the skincare industry, results come from a combination of professional treatments and homecare. Being unable to bundle products into packages makes it harder to:

    • Create true transformation programs (e.g., acne, pigmentation, anti-aging)
    • Increase retail sales in a structured, intentional way
    • Simplify…
    2 votes

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  19. A HIPAA complaint patient messaging system within a patient portal is critical in a medical setting. Adding this feature, along with staff to staff messaging and task assignment would reduce the burden of having another medical record within out clinic. Please consider prioritizing this! :)

    1 vote

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  20. Create more granular permission settings in regard to charting. Non Medical providers should not have access to medical charting.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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