354 results found
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Credit card link
I don't like taking peoples credit cards over the phone, but we require a credit card on file. I would love if we could send a link to their phone number so they can fill out credit card form.
325 votes -
Automatic waitlist notifications
Add a feature where you can automatically push out waitlist opening notifications to patients on the waitlist. .
75 votes -
Front Desk Screen Should Indicate If Consents/Paperwork Hasn't Been Completed.
It would be very helpful if the Front Desk screen that shows patients where they're at in the Queue indicated if there was still paperwork/consents pending.
66 votes -
Rescheduling Notifications!
There needs to be a way for staff to be notified if there has been a reschedule! Without this notification, there is no way to be filling last minute holes. There is only a cancellations report, not a rescheduling report. Please help!!!
43 votes -
Staff to get notified when a client reschedules their appointment.
Staff should get notified when a client reschedules their appointment, especially when this is happening same day and the provider is unaware.
132 votes -
28 votes
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Internal communication.
Ability to message/ add notes/ set reminder/or highlight a task from provider-to-provider.
29 votes -
Disable the "email update to client" box when adjusting or looking up an appointment
It would be helpful if we were given the chance to manually check the "appointment update email" to the client instead of it manually sending them an email or text. Sometimes we adjust timing, processing, etc on the backend which the client doesn't need to know, and if unchecked, they're getting every little update we do behind the scenes.
19 votes -
Keep Cancellations on visual schedule
be able to keep canceled appointments on schedule but be greyed out/crossed out so new appointments can book. Just so there is better visual representation of what happened that day and so it does not disappear off the schedule
7 votes -
no show
If a patient no shows or cancels same day or within the time frame of the cancellation policy, it should show no showed in their appointment history instead of cancelled so we can differentiate between the two.
11 votes -
Rescheduling notifications for staff
We DEFINITELY NEED to be notified when clients are rescheduling!!!!
PLEASE PLEASE PLEASE!!!! Thank you39 votes -
Appointment Log (Detailed Tracking)
I need for appointment modification tracking and auditing capabilities.
I find it dissapointing that there isnt tracking done on an appointment from start to finish. I need to be able to check for mistakes , See when a change was made , See who made the change. This will make it easy incase someone accidently messes up a book and may need tracking to back track.
I am shocked this is not a thing. How do you excpect managers to manage appointments without a feature like this?
42 votes -
New Patient Booking Restrictions / First-Visit Flag
I would love to see Boulevard add more control over how new patients are able to book online.
Currently, a brand-new patient can book almost any service we offer without first being evaluated or having a consultation. For a medical spa, this can create workflow and clinical issues because many treatments require us to review medical history, contraindications, treatment goals, candidacy, and expectations before the actual procedure is scheduled.
Ideally, Boulevard would offer one or both of the following options:
New Patient Booking Restrictions
Allow businesses to designate certain services as unavailable to new patients until they have completed a…4 votes -
Show all reschedules in appointment history
Rescheduled appointments need to be recorded and displayed in appointment history. Not just cancellations. If a client reschedules 10 times, it doesn't show anything. This is very pertinent information. From a booking standpoint, a reschedule is still a cancellation of that time slot.
37 votes -
3 votes
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Allow add-on services to be performed by different provider than primary service
Ability to have an add-on service performed by another provider so specialists can be reserved for more specialty services. Example: Prep or blood draw done by phlebotomist while injection or IV is performed by RN, NP, or doctor.
2 votes -
Prevent Double Booking
Prevent admin from double booking room, and or device with an alert. Mistakes happen especially when you have several rooms and busy.
21 votes -
PUTTING CLIENTS ON WAITING LIST SHOULD NOT BE THIS ANNOYING
Putting clients on the waitlist should be much easier. There should be an option to add them to the waiting list for multiple days at once. Add them one by one for multiple service is too inconvenient
4 votes -
Staff notification when an appointment is rescheduled.
Service providers should receive a push and/or text notification when a client or the front desk reschedule an appointment that impacts a service provider.
28 votes -
Hi Boulevard team, I'd like to request a feature that lets providers open availability for only specific services on certain days, rather th
Hi Boulevard team,
I'd like to request a feature that lets providers open availability for only specific services on certain days, rather than opening the full menu of services for every block of time we're working.
Here's my use case. I work in two modes:In-person aesthetic days, where I provide injectables and other in-office aesthetic services.
Telehealth days, where I exclusively provide functional medicine consultations and discovery calls, and cannot offer any aesthetic treatments.Right now, when I open availability on a telehealth day, the system allows clients to book any service I offer — including aesthetic treatments I…
6 votes
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