149 results found
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no show
When a client no shows, keep their appointment on the schedule instead of cancelling it and removing it entirely. If their missed appointment could stay on the schedule, once marked as a no show it could change color or be labeled.
63 votes -
Credit card link
I don't like taking peoples credit cards over the phone, but we require a credit card on file. I would love if we could send a link to their phone number so they can fill out credit card form.
41 votes -
Staff to get notified when a client reschedules their appointment.
Staff should get notified when a client reschedules their appointment, especially when this is happening same day and the provider is unaware.
24 votes -
22 votes
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Allow employees to merge appointments without having to cancel one
Employees should be able to merge clients appointments without having to cancel one of them, because it their profile it says they've canceled before even when they haven't. That messes up our cancellation policy
21 votes -
Can the internal appointment note be visible/pop up by simply scrolling over the appointment?
This will be more efficient and less clicking through for the staff.
22 votes -
credit card link
We like saving cards for our guest. But think it is wrong to ask them for the credit card information over the phone. We also don't want to direct them to go book online if they already chose to call in. So, under their profile where you can save their card information, there should be a link we can send to them for them to fill out the card information and it directly get stored as is .
10 votes -
Appointment Log (Detailed Tracking)
I need for appointment modification tracking and auditing capabilities.
I find it dissapointing that there isnt tracking done on an appointment from start to finish. I need to be able to check for mistakes , See when a change was made , See who made the change. This will make it easy incase someone accidently messes up a book and may need tracking to back track.
I am shocked this is not a thing. How do you excpect managers to manage appointments without a feature like this?
17 votes -
STOP ADDING RESOURCES TO SCREEN DURING BOOKING!!!
Can we PLEASE stop with the resources populating the schedule every time we book an appointment. It's incredibly frustrating and TIME WASTING TO HAVE TO GO DELETE THEM ALL AGAIN, AND AGAIN, AND AGAIN ALL FRICKING DAY LONG!!!!! If I wanted all those columns jumbling up my schedule I would put them there!! UGH!!!!!!!!!!
9 votes -
Ability to charge an appointment cancellation fee without it counting towards 'Appointment Count' in Reports.
When using the default appointment cancellation flow, and cancelling an appointment, the appointment still counts in the total Appointment Count metric and commission is still earned for the service that was not performed, if the cancellation discount is not 100% or is charged as a dollar amount. This causes commission to be paid out, despite the provider assigned the appointment not performing the service, potentially losing the business money.
8 votes -
Rescheduling notifications for staff
We DEFINITELY NEED to be notified when clients are rescheduling!!!!
PLEASE PLEASE PLEASE!!!! Thank you8 votes -
Appointment History Tracking Log
We need to be able to see the movement history of appointments. Original booking date & who booked it as well as any dates it was rescheduled/moved and who moved or rescheduled the appointment.
12 votes -
Show all reschedules in appointment history
Rescheduled appointments need to be recorded and displayed in appointment history. Not just cancellations. If a client reschedules 10 times, it doesn't show anything. This is very pertinent information. From a booking standpoint, a reschedule is still a cancellation of that time slot.
11 votes -
Staff notification when an appointment is rescheduled.
Service providers should receive a push and/or text notification when a client or the front desk reschedule an appointment that impacts a service provider.
8 votes -
Prevent Double Booking
Prevent admin from double booking room, and or device with an alert. Mistakes happen especially when you have several rooms and busy.
6 votes -
client moving idea: can you have it ale xrt the stylist when a client moves a date, time or to a different stylist
client moving idea: can you have it alert the stylist when a client moves a date, time or to a different stylist
5 votes -
Pro App: Drag appointments around the calendar to reschedule
It would be great to be able to shift appointments across the calendar (to change date, time, and/or service provider) but just clicking and holding onto it and moving it around.
Having to open it up to change the edit appointment fields doesn't feel as intuitive for an app.9 votes -
Appointment Copying
At our office we book out the owner's VIP clients a year in advance and really NEED the capability to copy appointments. It's tedious and time wasting to have to book each thing, each month and re-edit the exact same things rather than being able to just copy an already booked appointment and paste it for the next time.
8 votes -
express booking and secured credit card link
our former booking platform had an Express Booking option. New client would call in, we would get their name and number and book the service with service provider and then while still on the phone we selected "Express book" we would say "did you see that text come through?" OK perfect. Just finish filling that out in the next 10 min and your booking will be confirmed and all set. It is time sensitive so make sure you fill it out completely as soon as we get off the phone. They input the rest (Email cc, correct spelling of their…
5 votes -
Providers getting a notifications that their appointments got rescheduled. Clients get this but not providers
Providers getting a notification that their appointments got rescheduled. Clients get this but not providers dont.
7 votes
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