Front Desk Screen Should Indicate If Consents/Paperwork Hasn't Been Completed.
It would be very helpful if the Front Desk screen that shows patients where they're at in the Queue indicated if there was still paperwork/consents pending.
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Lauren Muir
commented
Yes to this, but I would take it one step further. Boulevard should not only alert the front desk when required consents or paperwork are incomplete at check-in, but also perform another consent check before the client can be checked out.
Treatments often change during an appointment. A client may add an injectable, procedure, or other service that requires an additional consent form that was not assigned before they arrived. In that situation, checking paperwork only at the beginning of the appointment does not solve the problem.Ideally, Boulevard would automatically compare the services actually performed against the required consents and clearly alert staff if anything is missing before checkout can be completed. Something as simple as: “Required consent outstanding for [service]. Please complete before checkout.”
This would give practices two important checkpoints: before treatment and before the patient leaves. For medical practices especially, this is more than a convenience feature. It helps prevent missed documentation and creates a much safer, more reliable workflow.
This seems like another relatively straightforward automation that could prevent a very real operational and compliance issue.