146 results found
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Birthday Icon
Add a birthday icon in Boulevard's Front Desk and calendar views to remind staff to wish the client "Happy Birthday" when they present for service(s) on their special day.
48 votes -
Make it possible to send out automated messages with pre and post appointment instructions based on appointment type.
Make it possible to send out automated instructions based on appointment type. For example, pre-appointment instructions for hair removal, and then post-appointment instructions telling them how to report any issues. Right now we have to hand them paper to give them written instructions, or send it by hand.
38 votes -
Hide pricing from online booking
For many medical service providers, pricing depends on individual factors such as complexity, time required, and specific client needs. This is especially true in HIPAA-compliant med spa settings, where services are more technical than typical salon offerings and often require a personalized assessment before quoting an accurate price. A single listed price can be misleading, creating confusion or unrealistic expectations. To avoid this, we currently list all services at $0 with a note that pricing will be discussed during a free consultation. While this ensures clients receive accurate, customized quotes, it also makes checkout cumbersome since staff must manually enter…
25 votes -
Client Communication Customization
Please let us edit automated client emails like receipts and confirmations, in more detail. They sound generic, and it’s wild that this basic feature costs extra- as much as a phone bill! We just want our messages to sound like our brand. Many other platforms I compared you to offer client communication at no additional cost or at much higher quantities per tier. Please update this!
11 votes -
Booking an add on with a different staff member other than the base treatment
Would love to offer a complimentary skin consultation add-on with our estheticians when a client books an injectable treatment. Right now this is not possible. Would be a great way to cross promote treatments.
5 votes -
New vs Current Clients Online Booking
It would be helpful if I could pause new client online booking for myself only and still allow my employee to get new clients. If I pause online booking for me it will not allow my current clients to book online.
20 votes -
Brand Awareness
Boulevard has MUCH to be desired in terms of client (the business/practice using boulevard) brand awareness. Our business spend a lot of money on marketing and setting ourselves apart from the rest. I am unsure why there are not more personalization options available to the clients who are supporting boulevard. The current options available are even less than what square merchant processer offers.
My booking overlay appears to be out of the stone age.
I am not able to customize the confirmation email, including links in that confirmation email or communicate with patients using our brand tone of voice through…
7 votes -
add a feature that client can check the balance of their gift card.
Add a feature that the clients can check the balance of their gift card.
15 votes -
Make cart editing easier in online booking
Agreed, i have so many clients calling because they said they have to many things in their cart and are unable to delete it. Please make the menu a little less confusion
18 votes -
Deposit for Appointments
I'd like to charge my clients automatically a $25 reservation deposit for their appointments to decrease cancellations and no shows. The $25 would still go towards their service, and for them to automatically pay for it on the online booking overlay.
9 votes -
Cancellation fees
Be able to individually adjust different cancellation fees based off of service. Not a set $ amount or % because each service/ pricing of service varies
5 votes -
New Client Post-Appointment Thank You Email
An email that gets sent to new clients after their first visit.
This email would thank them for choosing our salon with CTA to review and book their next appointment (if not already done). This email should also include their personalized referral link. This email should also include cross-promotions that are offered within the other departments in the salon. (e.g after a color appointment, skin or head spa services)
5 votes -
Allow for larger gift card quantities ($1000-$5000)
Allow for larger gift card quantities ($1000-$5000). Most of our treatments are over $500 so the max of $500 is limiting for patients.
5 votes -
Self-booking overlay image not be so dark
The image displayed in the self-booking overlay is extremely dark and there are no options for cropping when uploading to ensure it's centered on the part you would like displayed. Please add more options for this image.
8 votes -
Loyalty Points visible to clients
Would love if clients could view how many loyalty points are in their account through the client portal, to encourage them to come back in and use them. Also a brief description of how many points are earned on products vs services.
4 votes -
UPDATE BOOKING WIDGET
I just had another client come in and have to book in person because he couldn't figure out how to get a service out of the cart with the booking widget. People don't know to hit the service to get the button to remove the service. Also, the back arrow on the widget is sooooo small and in an area that people aren't looking. Please make it big and put in a spot where people can see it. PLEASE, please, please... update the booking widget! I would have lost that client if he didn't come in to book his appointment.…
3 votes -
Please Upgrade the Booking Widget
Look at Mangomint's booking widget. It is way better than Boulevards. I have been with you for 3.5 years and you have not upgraded it once. I have had many clients tell me that I should look for a new booking system because they gave up trying to book something on it. Please. If it doesn't happen soon, I am switching to Mangomint.
3 votes -
Ability to disable membership confirmation email
Businesses would like the ability to disable the membership confirmation email and other transactional emails related to memberships for them to manage those communications outside of Boulevard, such as using a dedicated tool for client journeys or drip campaigns.
2 votes -
AI Phone/Text Messaging Receptionist
To assist in the capture of leads and enhance client experience, it would be great to integrate an AI receptionist through Boulevard that can answer calls, field questions from leads/clients based on a knowledge database specific to the practice, and assist leads/clients with scheduling appointments -- much like Ring Central's AI receptionist service. The AI would have access to the client database, services, products etc., and would be able to text leads/clients that message through the Boulevard system, which will allow for immediate follow-ups to questions, concerns, or scheduling needs, leading to a better integrated and more complete client experience.…
3 votes -
deposit links for clients that stylist book in house
There should be a deposit link or option sent to clients who are considered " walk ins" that are scheduled for a later time or date to ensure the stylist is compensated if they're a no show or just to solidify the appointment
3 votes
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