I’d love to see Boulevard introduce more flexible, Podium-style review flow settings—specifically the ability to direct clients straight to Google without internal screening.

Right now, the current workflow adds friction at a critical moment:

Clients are first asked to complete an internal survey
Then must find and click a small “Leave a Google Review” button
Then repeat the process again on Google

This multi-step experience significantly reduces conversion. Even highly satisfied clients drop off.

From a modern reputation management perspective, the goal should be frictionless, one-tap review generation at peak satisfaction—not added steps.

In our practice, we consistently receive 5-star internal feedback, so the screening layer isn’t providing meaningful filtering. Instead, it’s blocking positive reviews from reaching Google, which directly impacts our SEO, credibility, and new patient acquisition.

What would make this best-in-class (Podium-level):

Ability to toggle OFF internal review screening
Direct-to-Google review option (one click, no extra steps)
Customizable review routing based on practice preference
Large, prominent CTA that prioritizes conversion
Optional fallback logic (e.g., only route low ratings internally if desired)

Right now, we’re having to create workarounds like handing patients QR code cards just to capture Google reviews—which defeats the purpose of having an automated system.

Boulevard is an excellent platform overall, but this is an area where more flexibility is needed. Giving practices control over review flow would dramatically improve results and bring Boulevard in line with modern, high-conversion reputation tools.