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601 votes
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Timothy Gilman
commented
A lot of great ideas, but why should we have to spend for additional bolt-on apps or print out cards with QR cards. There is enough here for Boulevard to make an update. Instead, they keep rolling out enhancements that generate more revenue for them. I am so fed up. Time to write the C-Suite on this and a bunch of others. We just learned that there are no way to track workflows or encounters between staff members (e.g., please order XYZ for patient ABC). So, we are using post-it notes. It is like being in the dinosaur age. I could go on, but they are not helping practices here. When I ask them and speak to a live agent, I am told to get an intermediary app (Zapier) that talks to BLVD and then an app that talks with the intermediary app (workflow). Crazy.
An error occurred while saving the comment Timothy Gilman
commented
I agree, but the issue is not that it doesn't take the customer to leave a google review, but that it is not a prominent pop up. The customer needs to scroll down and see it in small type size. It makes no sense to me that Boulevard would build it this way and not make a simple change that would be a game changer for everyone on the platform.
Timothy Gilman
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3 votes
An error occurred while saving the comment Timothy Gilman
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I just ran a big Mother's Day promotion for Gift Cards, and spent money on ads and activation. I included the link in the booking app to the gift card promotion. I simply copied and pasted the link as directed by Boulevard. I learned the hard way. Apparently, when all my clients and prospective clients pressed the link they got a warning of fraud. While the click through response was overwhelming, we received numerous calls that clients and prospective clients refused to puchase because Boulevard scared the heck out of them. We estimate we lost $25,000 in sales and another $5,000 in ad and activation spend. Who does this? I am a corporate lawyer with over 30 years of experience. There is absolutely no law that mandates this warning on a Federal level or in the State of New York. I have officially referred to Boulevard as "sales prevention". As always, these changes should be fixed immediately, but Boulevard is too busy looking for ways to generate revenue (e-prescription comes to mind) and not to help its existing customers. Shame on them.
Timothy Gilman
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68 votesTimothy Gilman
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117 votesTimothy Gilman
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68 votesTimothy Gilman
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19 votesTimothy Gilman
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94 votesTimothy Gilman
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39 votesTimothy Gilman
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52 votesTimothy Gilman
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92 votesTimothy Gilman
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24 votesTimothy Gilman
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8 votesTimothy Gilman
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28 votesTimothy Gilman
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153 votesTimothy Gilman
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68 votesTimothy Gilman
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We have received more than 300 internal reviews through Boulevard in the past year. They are virtually all 5-star reviews. And yet they go nowhere. They do not convert to Google Reviews.
Why?
This has become one of my biggest frustrations with Boulevard. These are customers who have already taken the time to tell us they had a great experience. The hard part is done. Yet instead of giving that satisfied customer an immediate, frictionless opportunity to post their review publicly on Google, Boulevard captures the review internally and effectively puts it in a drawer.
Here is an actual Boulevard review we received today:
Barbara Esposito-Mattera — August 27, 2026
“I absolutely love Stillwell Med Spa! The staff is amazing and always makes me feel so comfortable. I’m someone who likes to know what’s going on and understand what’s being done during my treatment, and they’re always so open to explaining everything and answering all my questions. I honestly wouldn’t go anywhere else. If I ever moved out of state, I’d fly back to New York just to come here. That’s how much I love and trust them. Couldn’t recommend them enough! ❤️”
That review belongs on Google.
Instead, I now have to chase customers who have already left us a 5-star review. We use QR codes. We ask them again. We put notes in Boulevard indicating that they left an internal 5-star review so staff can ask them to scan a QR code and leave another review on Google. We offer incentives. We have created an entire manual process to compensate for something Boulevard should be facilitating automatically.
It is ridiculous.
Google reviews aren't vanity metrics. They directly affect visibility, reputation, local search performance, customer acquisition and increasingly how businesses are surfaced and evaluated by AI-driven search and recommendation tools.
For businesses like ours, this translates into real revenue.
Boulevard has already identified the happiest customers at exactly the moment they are most willing to advocate for the business. Give them a button: “Share your experience on Google.” Take them directly to the business's Google review page.
This is not some obscure feature request. It should be a basic part of Boulevard's reputation-management workflow.
After 300+ glowing internal reviews that could have helped build our public reputation, these are no longer theoretical missed opportunities. They are lost opportunities that are hurting our business.
At times, Boulevard feels less like sales enablement and more like “sales prevention.”
And what is particularly frustrating is the feeling that Boulevard simply isn't listening. How many businesses have to ask for something this obvious before it becomes a priority?
Maybe it is time for those of us who feel strongly about this to stop submitting individual feature requests that disappear into the system and start making our voices heard collectively. Perhaps we need a little Boulevard rebellion and need to start emailing the C-suite directly.
The executives may listen. The problem is getting the message through the layers beneath them.
Boulevard: please fix this. You have hundreds of thousands of potentially valuable customer reviews sitting inside your platform. Help your customers turn that goodwill into growth.