reviews
Regarding the new review platform, I see some improvements over previous iterations. However, the ideal configuration would be a direct prompt to a review platform of our choice, such as Yelp/Google. Once the customer spends generous time reviewing us internally on BLVD platform, they are unlikely to follow prompt for additional posting. We are essentially cannibalising our own reviews by using this feature.
Lorean Cairns
shared this idea
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Judit Galambosi
commented
While I can see how this feature may help prevent negative reviews overall, it actually has a negative impact on my business. I currently have about 100 five star reviews on this platform, and they do not provide any real benefit. My clients took valuable time to leave these reviews believing they were helping my business, only to be prompted to submit another review elsewhere. If those reviews were published directly on Google, they would make a meaningful difference in my business, Businesses should be able to choose whether reviews go straight to Google or whether an additional email is sent. I hope enough people vote for this so it can be seriously considered.
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Rachel Lambert
commented
I don't want this - I like to be able to intrevene with a bad review before it goes out. I just respond to the good reviews and send them the google link!
If you do this boulevard, please leave the option NOT to go straight to google! -
Jamison Williams
commented
Completely agree! It's nice in theory to keep bad reviews internal, but I've had a huge drop in Google reviews since switching to BLVD because most patients don't follow the prompt to leave another review on Google, not realizing the one they leave is internal.
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JT Sanabrais
commented
This is HUGE - when we decided to come to boulevard we were told this was already an option so leaving our previous platform and leaving that feature has had a HUGE impact on our business and organic leads coming form google