197 results found
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More visibility and flexibility when viewing and redeeming vouchers at checkout
Businesses want more visibility into the vouchers a client has available including expiration dates, qtys, etc and more flexibility to exchange voucher(s) for different service(s)
330 votes -
Price Check
We would like for there to be an icon/button where we can search for a service/product/membership/package and it would display the price. There isn't an easy way to search for a service/product/membership/package and to find the price.
169 votes -
Managing consumable products on Client Profile and Client Portal
Includes added functionality to managing consumable products on the client profile and better support exchanging of banked products. Additionally, include configurations to dictate if their banked amounts are visible on client portal
I would like to be able to add prepaid product units directly to a client's wallet. There needs to be more ways to add credits with notes into a patient's account.
34 votes -
gift card
We NEED to update the gift card section of this booking software. It is near impossible to locate our clients' gift cards in our system. 9/10 times people are not buying gift cards for themselves, so it makes NO sense to only attach gift cards to the person who purchased them. We NEED a "To: " and "From:_" section, it also needs an expiration date column, because ours expire after 5 years and there is no way to tell on this system. Also, a way to purchase online gift certificates on our end would be nice, because as of…
30 votes -
Ability to send an invoice to a client for payment
It would be helpful to have an option to send a client an invoice to complete payment at a later date. We would use this in our clinic for product purchases.
34 votes -
Upcoming card expiration alert
Alert to notify a business when a client has a card on file with an upcoming expiration date to prompt collecting an updated payment method.
23 votes -
Gratuity Toggle
Implement a role based gratuity toggle that allows gratuity to be enabled or disabled depending on the provider’s position. In a medspa setting, certain team members may accept tips while others do not, so the system should support this distinction.
6 votes -
Offer the ability for salons to send clients an invoice and click to pay link via text and/or email
We have clients who would like to pay ahead for future appointments who have requested to be invoiced.
Other clients need to be invoiced for missed appointments.
Some elderly clients come in and would like a link to pay sent to their adult child that manages their funds... and teens who come in who have parents that pay for them would like the same option.20 votes -
Card on file indicator at check out
It would be great if on the checkout screen, the front decks and a big bright indicator that client has a card on file.
7 votes -
Allow an option to add a "parent account" for children or spouses with the same card info
add an option to "link" another client's payment method to their spouse or child's account that will automatically show up as a payment method in checkout and wallet.
6 votes -
gift card max balance
For giftcard sales the max balance needs to be higher then 500.00 Max needs to ba at least 1000.00. We are a spa and have people wanting to put 700-1000 on theirs and we cant do that now. Doing two different cards to equal the total they want is an inconvenience to the clients.
5 votes -
Increase gift card max and allow multiple gift card purchases in one transaction
Current gift card max is $500, which limits our ability to sell gift card bonus specials. Plus you can't even buy multiple gift cards in one transaction to offset that limit. Please fix this. You should be able to buy gift cards for any value.
8 votes -
Scheduling a Membership Payment/Membership Sale in advance
It would be great to be able to schedule a membership payment/ membership sale to be a date in the future - Instead we are having to track it manually and manually sell them the membership on the date we want it to start
16 votes -
The ability to add to an order after it's been finalized
It would be great to have access to adjust an order after it's been completed. If it was finalized wrong, for example, missing a discount, it would be great to adjust the original order by "refunding" the first service/product, then adding it correctly and then finalizing again so that we are only adjusting the client's payment by the difference instead of refunding the entire thing, just to rebook and finalize again.
10 votes -
Check out and redeem a package in the same order
A patient will sometimes buy a package and want to use the first item of the package the same day they buy it. currently, you have to do 2 individual orders to complete it. this makes it much more complex and takes extra time at checkout and can be confusing in the patient summary.
4 votes -
service updates
There should be a simple and efficient way to modify or update a service during guest checkout without needing to delete and recreate the entire service entry. Additionally, any changes made should not remove the corresponding block from the calendar view.
14 votes -
Dont save same credit card multiple times
The system should alert if the card being scanned is already on file. Sometimes client will have the same credit card saved multiple times on their profile.
14 votes -
Increase Gift Card Amounts
Please allow gift cards of larger amounts to be sold. we have multiple services $500 + and that is the max amount currently able to be sold.
also, please allow 'walk-ins' or patients who call to purchase a gift card for a friend/family members account.
scenario: we had a patients daughter call and want to purchase a giftcard for her moms upcoming visit ($1000)
we had to checkout a $1000 account credit on the moms account and use the daughters card to do so. So now, I have no record that the gift card was purchased by her daughter, and…
8 votes -
Make Vouchers transferable.
We sell vouchers for individual services. When a person buys a voucher for a massage, but decides to gift it, it is a pain to void that voucher and then create a new voucher for the other person. It's messy and for members that are able to gift some of their membership vouchers as well.
4 votes -
Ability to Reopen Ticket After Refund
Sometimes we accidentally select the wrong checkout option. For example, under “Other” payments we may use Alle points and forget to switch the payment type when charging the remaining balance. This results in the entire transaction being checked out under “Other,” and we then have to refund the payment and redo it.
Currently, the only way to recharge the client is to create a new appointment, which adds unnecessary steps and makes it look like the client came twice. It would be helpful if, after refunding the original ticket, there were an option to reopen the encounter so we could…
3 votes
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