356 results found
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More visibility and flexibility when viewing and redeeming vouchers at checkout
Businesses want more visibility into the vouchers a client has available including expiration dates, qtys, etc and more flexibility to exchange voucher(s) for different service(s)
477 votes -
Price Check
We would like for there to be an icon/button where we can search for a service/product/membership/package and it would display the price. There isn't an easy way to search for a service/product/membership/package and to find the price.
325 votes -
Secure Link for Credit Card Payments (to keep on file)
Having a way to send a secure Link for a client to enter their credit card information to keep on file (for walk-in's and pre-payments).
63 votes -
gift card
We NEED to update the gift card section of this booking software. It is near impossible to locate our clients' gift cards in our system. 9/10 times people are not buying gift cards for themselves, so it makes NO sense to only attach gift cards to the person who purchased them. We NEED a "To: " and "From:_" section, it also needs an expiration date column, because ours expire after 5 years and there is no way to tell on this system. Also, a way to purchase online gift certificates on our end would be nice, because as of…
135 votes -
Account Credit needs to stand out on Checkout
We have not udes account credits in a while and with the referral program we do. Account credits used to stand out with the green oval at the bottom of the checkout window which was easy to miss. Well now it is gone and it blends into the whole window. Front desk need something that "pops" out to them that there is a credit the client can use. and it needs to be higher up on the screen if not so it doesn't blend in with the payment area. Payments are the ending of the checkout and credits need to…
22 votes -
Gratuity Toggle
Implement a role based gratuity toggle that allows gratuity to be enabled or disabled depending on the provider’s position. In a medspa setting, certain team members may accept tips while others do not, so the system should support this distinction.
45 votes -
Managing consumable products on Client Profile and Client Portal
Includes added functionality to managing consumable products on the client profile and better support exchanging of banked products. Additionally, include configurations to dictate if their banked amounts are visible on client portal
I would like to be able to add prepaid product units directly to a client's wallet. There needs to be more ways to add credits with notes into a patient's account.
55 votes -
Ability to Reopen Ticket After Refund
Sometimes we accidentally select the wrong checkout option. For example, under “Other” payments we may use Alle points and forget to switch the payment type when charging the remaining balance. This results in the entire transaction being checked out under “Other,” and we then have to refund the payment and redo it.
Currently, the only way to recharge the client is to create a new appointment, which adds unnecessary steps and makes it look like the client came twice. It would be helpful if, after refunding the original ticket, there were an option to reopen the encounter so we could…
29 votes -
Ability to send an invoice to a client for payment
It would be helpful to have an option to send a client an invoice to complete payment at a later date. We would use this in our clinic for product purchases.
81 votes -
Remove gratuity for medical providers
Remove the ability to leave gratuity for medical providers (i.e. NPs, PAs etc). It’s illegal to receive tips for medical services.
12 votes -
When gift card is less than total at checkout, default to the gift card amount
When a client has a gift card for less than the total of the order, the gift card "charge" line defaults to the total amount. We then have to click on the line and change the charge to be the total on the gift card. I propose making the default the lesser of the amount on the gift card or the order total to save clicks and typing.
9 votes -
Price drop down list
There needs to be a drop down menu for pricing on services on the main scheduling page for pricing reference.
18 votes -
payment link
Service Payment Links & Prepaid Service Checkout
Overview
Allow businesses to generate and send a payment link to a client for a specific service, package, membership add-on, or custom bundle of services, enabling clients to pre-pay before their appointment.Use Cases
A client wants to purchase a single treatment before scheduling.
A provider recommends a treatment plan during a consultation and wants to send a payment link afterward.
A client wants to prepay for a package of services.
Front desk staff need a simple way to collect payment from clients who are not physically present.
Clinics want to secure commitment…10 votes -
Upcoming card expiration alert
Alert to notify a business when a client has a card on file with an upcoming expiration date to prompt collecting an updated payment method.
52 votes -
Allow an option to add a "parent account" for children or spouses with the same card info
add an option to "link" another client's payment method to their spouse or child's account that will automatically show up as a payment method in checkout and wallet.
24 votes -
Check out and redeem a package in the same order
A patient will sometimes buy a package and want to use the first item of the package the same day they buy it. currently, you have to do 2 individual orders to complete it. this makes it much more complex and takes extra time at checkout and can be confusing in the patient summary.
20 votes -
Ability to void transactions and reprocess without having to create a whole new appointment
There have been times we've accidentally selected the wrong payment form on checkout and submitted. This closes out that appointment completely so you have to create another appointment in order to process again correctly.
3 votes -
Business Logo and More Detail on Printed Receipts
We are having several different issues that having more detailed receipts would help solve. We would also like our busness logo to be on the receipts. When people are submitting their receipts in HSA or insurnce companies they need a lot of detail. Having our logo on there makes it look a lot more professsional.
5 votes -
Not all providers are eligable for tipping. An option to turn tipping on and off for individual providers would be very helpful.
Not all providers are eligable for tipping. An option to turn tipping on and off for individual providers would be very helpful.
5 votes -
Option to not add commission it product usage charges.
We use vish for extra product used and do not want this charge to be commissionable. We do not want to set up as a product due to the front desk forgeting to add it to the sale and reporting. This cost is to be paid to the business to pay for backbar used.
4 votes
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