315 results found
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More visibility and flexibility when viewing and redeeming vouchers at checkout
Businesses want more visibility into the vouchers a client has available including expiration dates, qtys, etc and more flexibility to exchange voucher(s) for different service(s)
449 votes -
Price Check
We would like for there to be an icon/button where we can search for a service/product/membership/package and it would display the price. There isn't an easy way to search for a service/product/membership/package and to find the price.
283 votes -
gift card
We NEED to update the gift card section of this booking software. It is near impossible to locate our clients' gift cards in our system. 9/10 times people are not buying gift cards for themselves, so it makes NO sense to only attach gift cards to the person who purchased them. We NEED a "To: " and "From:_" section, it also needs an expiration date column, because ours expire after 5 years and there is no way to tell on this system. Also, a way to purchase online gift certificates on our end would be nice, because as of…
109 votes -
Secure Link for Credit Card Payments (to keep on file)
Having a way to send a secure Link for a client to enter their credit card information to keep on file (for walk-in's and pre-payments).
38 votes -
Gratuity Toggle
Implement a role based gratuity toggle that allows gratuity to be enabled or disabled depending on the provider’s position. In a medspa setting, certain team members may accept tips while others do not, so the system should support this distinction.
38 votes -
Managing consumable products on Client Profile and Client Portal
Includes added functionality to managing consumable products on the client profile and better support exchanging of banked products. Additionally, include configurations to dictate if their banked amounts are visible on client portal
I would like to be able to add prepaid product units directly to a client's wallet. There needs to be more ways to add credits with notes into a patient's account.
49 votes -
Ability to send an invoice to a client for payment
It would be helpful to have an option to send a client an invoice to complete payment at a later date. We would use this in our clinic for product purchases.
72 votes -
Ability to Reopen Ticket After Refund
Sometimes we accidentally select the wrong checkout option. For example, under “Other” payments we may use Alle points and forget to switch the payment type when charging the remaining balance. This results in the entire transaction being checked out under “Other,” and we then have to refund the payment and redo it.
Currently, the only way to recharge the client is to create a new appointment, which adds unnecessary steps and makes it look like the client came twice. It would be helpful if, after refunding the original ticket, there were an option to reopen the encounter so we could…
23 votes -
Price drop down list
There needs to be a drop down menu for pricing on services on the main scheduling page for pricing reference.
16 votes -
Upcoming card expiration alert
Alert to notify a business when a client has a card on file with an upcoming expiration date to prompt collecting an updated payment method.
47 votes -
Allow an option to add a "parent account" for children or spouses with the same card info
add an option to "link" another client's payment method to their spouse or child's account that will automatically show up as a payment method in checkout and wallet.
23 votes -
Remove gratuity for medical providers
Remove the ability to leave gratuity for medical providers (i.e. NPs, PAs etc). It’s illegal to receive tips for medical services.
7 votes -
When gift card is less than total at checkout, default to the gift card amount
When a client has a gift card for less than the total of the order, the gift card "charge" line defaults to the total amount. We then have to click on the line and change the charge to be the total on the gift card. I propose making the default the lesser of the amount on the gift card or the order total to save clicks and typing.
6 votes -
Check out and redeem a package in the same order
A patient will sometimes buy a package and want to use the first item of the package the same day they buy it. currently, you have to do 2 individual orders to complete it. this makes it much more complex and takes extra time at checkout and can be confusing in the patient summary.
17 votes -
It should be possible to sell/send E-gift cards in store
We'd love to see an option for staff to sell and deliver digital gift cards directly from the Boulevard backend.
Right now, the only way to send a virtual gift card is for the client to purchase it themselves online. This creates a frustrating experience because we frequently have clients in the salon who want to buy an e-gift card for someone else. Many people prefer digital gift cards over physical ones.
For example, today a client wanted to purchase a digital gift card for her sister while she was in the salon. I tried to complete the purchase for…
6 votes -
Increase Gift Card Amounts
Please allow gift cards of larger amounts to be sold. we have multiple services $500 + and that is the max amount currently able to be sold.
also, please allow 'walk-ins' or patients who call to purchase a gift card for a friend/family members account.
scenario: we had a patients daughter call and want to purchase a giftcard for her moms upcoming visit ($1000)
we had to checkout a $1000 account credit on the moms account and use the daughters card to do so. So now, I have no record that the gift card was purchased by her daughter, and…
26 votes -
Ability to create offer code for specific service provider
This would be the additional condition for an offer code to only be applicable for a specific service provider. The idea is that a business may want to spotlight a certain service provider and offer a promo for only them.
5 votes -
Offer the ability for salons to send clients an invoice and click to pay link via text and/or email
We have clients who would like to pay ahead for future appointments who have requested to be invoiced.
Other clients need to be invoiced for missed appointments.
Some elderly clients come in and would like a link to pay sent to their adult child that manages their funds... and teens who come in who have parents that pay for them would like the same option.34 votes -
Give us the option to pay full commision on discounts
It would be great to give us the option to pay stylists their full commission when discounts are applied. I know there is a work around with closing to other but having the system be able to handle it at checkout leaves less room for human error.
3 votes -
we really need you to set tipping for check out based on role of provider
desperately need a tipping option specific to the job role. ex. estheticians need to have3 a way to accept them at check out where medical professionals do not
5 votes
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