Ability to Reopen Ticket After Refund
Sometimes we accidentally select the wrong checkout option. For example, under “Other” payments we may use Alle points and forget to switch the payment type when charging the remaining balance. This results in the entire transaction being checked out under “Other,” and we then have to refund the payment and redo it.
Currently, the only way to recharge the client is to create a new appointment, which adds unnecessary steps and makes it look like the client came twice. It would be helpful if, after refunding the original ticket, there were an option to reopen the encounter so we could process the correct payment for that visit without needing to create a completely new appointment.
Zoe Bridges
shared this idea
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Leslie Hunt
commented
100% this is what I came looking for. Every single week an order gets closed out wrong because it defaults back to other payments and it lands on Alle, even as the owner I have made this mistake so many times. On booker if I messed up I had the option to void an order which re-instated it so I could start over. I would love this to work. There are no options for errors my books are super messy because of this refund issue, one time it was a package and it would take too long to rebuild the whole order.