131 results found
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29 votes
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Having a connection between parent and child profiles
Ability to link a parent's client profile to a child's client profile and have children's appointments appear in the parent's client portal and in the History tab of their profile.
26 votes -
Delete Old Clients
Delete clients that no longer live in your state/expressed they no longer want your services to ensure you are only reaching out to real customers
29 votes -
Client ID number
With the lack or internal notes/messages, sending requests outside the dashboard (ex: via email) would need a searchable account ID to remain HIPPA-compliant
21 votes -
We would love to add a photo of the client to their profile
We would love to add a picture of the client to their profile
10 votes -
A way to capture leads that click to "book now" and start the booking process but do not complete it
It would be great to be able to capture warm leads that do not complete the booking process.
17 votes -
Streamlining Client Profiles
We have so many duplicate clients that are registering as "new" because they book online with a different email but same phone number. There needs to be a way the system recognizes the duplicate phone number and alert that this client already exists
9 votes -
Ability to sort or filter clients by “date created”
Ability to sort or filter clients by “date created”
Right now there isn’t a way to sort or filter clients by the date they were entered into the system. This makes it difficult to quickly identify new leads or recently added clients, especially those who haven’t booked their first appointment yet. A sort or filter by client creation date would help our team track and follow up with new leads more efficiently.
5 votes -
13 votes
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profile photos
It would be awesome to see a patient's headshot/profile photo in the Overview section of their Client Profile for easy recognition by our team members at check-in and by providers during appointments.
7 votes -
List messages by date rather than "days ago".
When you refer back to the messages rab under a clients profile, It lists them with "_ days ago" versus the date. This is weird? why not just list the date so we dont have to count back?
3 votes -
Pronunciation field for client names
Add a pronunciation field for client names
11 votes -
DOB in client profile on app
Right now you cannot see the clients DOB in their profile when using the professional app. This makes it challenging to work from your phone and call in prescriptions etc. for clients when all important info can't be viewed from the app.
4 votes -
phone number look up
When looking up clients by phone number, you cannot copy and paste in search bar. When the number looks like this (555) 555-5555, you have to take away the parenthesis in order for a look up to occur. the copy function on the phone for those numbers gets the whole visual format. just alter code to recognize these formats as well.
3 votes -
Bring Back Direct Client Texting for Stylists Without Inbox Access
Hi! I wanted to submit a request regarding the recent messaging update.
Before the update, stylists and assistants could go directly into a client’s profile and click the messaging icon to text that client from their personal phone. This allowed them to communicate with their own clients without having access to the salon’s general front desk messaging inbox.
With the new update, that messaging icon is gone and there is now only a call option. The only way for staff to send messages through the Professional App is to give them Messages: View & Send access, which also gives them…
2 votes -
Two-Way messaging should allow you to share photos
The two-way messaging within the app should allow the provider to send photos to a patient (and not be limited to mass blasts marketing only). A patient is able to send a photo post lip filler from their personal phone, but if a provider wants to send before and after photos to a patient it won't allow you. For instance, if I wanted to circle something or point out a feature in a photo and send it to the patient, I can't.
2 votes -
Phrase category for Profile notes
We should be able to utilize phrases for the client note section under the client profile. It would be helpful and more streamlined for communication between providers regarding shared clients.
2 votes -
membership icons on profile
This is mood house loves the new membership crowns that appear for members on the calendar but wishes these would also show in the client profile
2 votes -
middle initial
Ability to add middle initials to account. We have many clients that have the same exact name (crazy, right), and having a way to list a middle initial to differentiate these clients would make check in much more swift.
7 votes -
Service Providers want to see the guest's full service history in their app; they can only see the last 3 appts or so.
How can you have a guest's full history of services available for the provider to access in their app?
2 votes
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