WHAT IT IS:
A native call center tool that automatically opens the caller's guest profile and history when a call comes in.

USE CASE:
They're receptionless, so a remote support team fields all calls. They kept Zenoti's integrated call center after dropping Zenoti's AI receptionist.

PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Meg (President)

PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0

PRODUCT AREA (suggested):
Communications / Calls

VERBATIM QUOTES (call timestamps):
(34:32) "Because we're receptionless. We have a call center. So we have a team that works remotely to field all the calls and support the customer… we kept their integrated call center function because everything is linked. So as soon as a call comes in, the entire guest profile and history is right in front of our support person and it's super easy to navigate."

GONG CALL (8/26):
https://us-9385.app.gong.io/call?id=8889534966785019514

NOTES / INTERNAL CONTEXT:
Open question in Slack thread (Mike Raab to Claire Gordon, 9/24): are any of these blockers, or nice-to-haves since it would replace their marketing platform? Not answered in the channel.

SOURCE:
Posted by Tiffany Messenger in #voiceoftheprospect-strategic on 2026-09-24: https://blvd.slack.com/archives/C0BHUAATRC6/p1790284260409179