Mark messages as unread
WHAT IT IS:
Let staff mark a two-way client message thread as unread after opening it.
USE CASE:
Location teams handle 1:1 client messaging and need to flag threads that still need follow-up.
PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Ali (Marketing)
PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0
PRODUCT AREA (suggested):
Messages
VERBATIM QUOTES (call timestamps):
(35:45) "Are you able to mark messages as unread like after you read them?"
GONG CALL (9/23):
https://us-9385.app.gong.io/call?id=4315568283827419995
STATUS / LINKS:
Already surfaced to R&D per Tiffany.
NOTES / INTERNAL CONTEXT:
Open question in Slack thread (Mike Raab to Claire Gordon, 9/24): are any of these blockers, or nice-to-haves since it would replace their marketing platform? Not answered in the channel.
SOURCE:
Posted by Tiffany Messenger in #voiceoftheprospect-strategic on 2026-09-24: https://blvd.slack.com/archives/C0BHUAATRC6/p1790284260409179
AdminTiffany Messenger
(Admin, Boulevard)
shared this idea