7698 results found
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Checking receipts in profile history being able to get back to purchase history without starting over
When I'm searching through a patient's payment history and going into an order I want to be able to get directly back to that clients order history...but once you open an order you can't go back and need to start over by searching for the client again. Would save a ton of time when searching through an individual's orders for something
24 votes -
no show
If a patient no shows or cancels same day or within the time frame of the cancellation policy, it should show no showed in their appointment history instead of cancelled so we can differentiate between the two.
4 votes -
Is there a way to a category within a category? So like one big category and then sub categories?
category within a category, So like one big category and then sub categories. Example: Click injectables > Click Filler (or tox) > then shows lip filler, cheek filler, etc.
4 votes -
Adding addendums to completed charts
It should be possible to make edits to charts after being completed, and the edits should be auditable. There should be a larger character limit as well than notes currently allow.
15 votes -
Resource Double Book Alert
Alert if trying to book an appointment when a resource is already booked at that time. Ex, we only have one SkinPen and it is already in use, alert our front desk if they are trying to double book that device.
10 votes -
Please fix reports so you can save the DATE RANGE!!!!
The fact that you can not save the date range ("month to date" or "last month") with the reports is a huge setback
It always resets when you open (re-open) the report.
24 votes -
Have more colors for service providers
More colors for service providers. There are only 13 colors available and we have more providers then that. So we have to repeat the color and it's very confusing when you look at the schedule. Thank you
4 votes -
express booking and secured credit card link
our former booking platform had an Express Booking option. New client would call in, we would get their name and number and book the service with service provider and then while still on the phone we selected "Express book" we would say "did you see that text come through?" OK perfect. Just finish filling that out in the next 10 min and your booking will be confirmed and all set. It is time sensitive so make sure you fill it out completely as soon as we get off the phone. They input the rest (Email cc, correct spelling of their…
13 votes -
first name & last name
These should be linkable on forms and charts. It's obnoxious they have to add them to every single one.
7 votes -
Late Patients - Automated Courtesy message
Settting for automated messages to patients as soon as the grace period of 10 minutes hit
6 votes -
Back-to-Back Restriction for Specific Procedure
We have one specific procedure, that shouldn't be scheduled back-to-back for the same person because it is very physically demanding. There must be at least a 1.5-hour break between appointments for this procedure for the same person.
Would it be possible to add a scheduling rule so that, once a person is booked for this specific procedure, she cannot be booked for another appointment for the SAME procedure for 1.5 hours before or after that appointment, while still being available for other procedures during that time?4 votes -
Enhanced Client Receipts for Treatment Transparency
Implement an updated receipt format that itemizes injectable services by including the exact number of units administered (for example, neurotoxin treatments).
Currently, clients frequently call requesting documentation of how many units they received. The only way we are able to provide this information is by taking a screenshot from the chart and emailing it manually, which is time-consuming and inefficient.
5 votes -
Have services that can only be booked as part of a group appointment
We offer Side By Side massages. These require two clients, two staff members, and our Side By Side room to all be available.
The current system allows guests to book a singe "side by side" massage and then be disappointed when it isn't for two people.
We put lots of warnings with the service description, but it still happens every week.
When we don't offer it for online booking, we get people complaining that we don't offer the service.
Please Please Fix group booking to ensure that these are booked properly!
5 votes -
Ability to schedule client follow-up text message
Teams currently have to track any follow ups that may be needed outside of BLVD. This would be for post treatment check-ins, pause lifts, or other relevant client follow up they have to do. (Mindbody has contact logs)
10 votes -
Package Product Option for Inventory & Commission Accuracy
One suggestion I have for BLVD would be the ability to create package product options in addition to service packages. For example, with Sculptra we may offer a package of 4 vials at a discounted rate. Depending on the patient’s treatment plan, those vials may be used over 2 sessions for one client and 3 sessions for another.
Currently, when these are only built as service packages, it can create issues with inventory tracking and provider commission reporting on the backend because the actual product usage may vary by appointment. Having the ability to create and track product-based packages separately…
3 votes -
Enable patients to see and review forms signed and needs to be signed
Create a way for a provider to sign a form and then send to patient to "sign off" on like the Good Faith exam. Also enable review of forms signed on patient portal.
8 votes -
reviews
Regarding the new review platform, I see some improvements over previous iterations. However, the ideal configuration would be a direct prompt to a review platform of our choice, such as Yelp/Google. Once the customer spends generous time reviewing us internally on BLVD platform, they are unlikely to follow prompt for additional posting. We are essentially cannibalising our own reviews by using this feature.
81 votes -
Increase gift card max and allow multiple gift card purchases in one transaction
Current gift card max is $500, which limits our ability to sell gift card bonus specials. Plus you can't even buy multiple gift cards in one transaction to offset that limit. Please fix this. You should be able to buy gift cards for any value.
11 votes -
System Updates - Timing Issue
Why aren't the system updates completed late in the evenings, as these interrupt work hours, processing payments, and/or on-line booking/gift card.
2 votes -
Packages, Vouchers and Payroll
Vouchers that are in a package should reflect the product/service cost. Currently if you have vouchers in a package - which we sell during our customer events. BLVD takes the number of total vouchers divides it by the package price and assign the same value to all items in the package. This makes payroll a nightmare and packages useless. An example of this is if you have a package with THREE 60 minute massages at $200 each and THREE facials $100 each. The total package would be $900. When the vouchers are redeemed - both the massage and the facial…
4 votes
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