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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8466 results found

  1. Please allow the gift card purchased to be attached to the recipients account or create a new account for recipient instead of attaching the gift card to the purchasers account

    75 votes

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  2. A patient will sometimes buy a package and want to use the first item of the package the same day they buy it. currently, you have to do 2 individual orders to complete it. this makes it much more complex and takes extra time at checkout and can be confusing in the patient summary.

    21 votes

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  3. The system should automatically send out a notice to clients that their membership is coming up for renewal, the date they will be billed and that they must cancel prior to the renewal date if they no longer want the membership

    4 votes

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  4. I would love to see some changes to the Form builder, specifically refinement of spacing. If you look at what the patient sees there is so much wasted spacing and "weird" spacing. It makes consents for example sometimes be twice as long as they need to be. It would be nice to have more control over each paragraph sizing to allow the final product the patient sees to look more professional, rather than something that looks like it has multiple paragraph breaks, etc.

    7 votes

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  5. There should be a much more streamlined way to setup a new service. As it is now, first you have to create the service in Settings. Then you have to add/edit additional settings in Manage, and then to complicate things further you have to remember to go to Forms/Charts to add the new service to each relevant form and chart. This workflow is not only inefficient but it also allows for error in service setup with the potential for critical pieces to be overlooked. Forms/Charts should be part of each service setup -- where you could just toggle on the…

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  6. It would be helpful to be able to adjust forms for a certain time window before they're locked and cant be edited. that way things can be adjusted or things can be added after the fact in case it's submitted too early, treatment was added, etc. the time window can be set by the admin (3 months, 6 months, etc).

    7 votes

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  7. We love the Copy Previous Chart feature, but there is one limitation that significantly impacts clinical workflows.

    Currently, if a chart template is modified (for example, by adding a new field, checkbox, consent item, or assessment section), previously completed charts can no longer be copied until the patient has one visit completed using the new version of the template.

    For medical practices, chart templates are living documents that are continuously improved. We frequently add new assessment fields, safety questions, documentation requirements, or treatment options as our protocols evolve. Every template update temporarily breaks the ability to copy previous charts for…

    7 votes

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  8. This feature allows patients to automatically receive personalized post-treatment instructions immediately after they complete their checkout. Instead of relying on verbal reminders or paper handouts (which can be misplaced or forgotten), the system sends clear, standardized, and customizable aftercare instructions directly to the patient’s email or via text. This ensures they have easy access to care information once they leave the spa.

    How It Works

    Checkout Trigger

    At the time of checkout, the front desk or provider selects the treatment(s) performed from a drop-down menu (e.g., Botox, Morpheus8, Laser Hair Removal, HydraFacial).

    Each treatment is already linked to a pre-built…

    49 votes

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  9. We need a Buy one get one sale/coupon option! The only options are % or dollar amount discounts. One of our biggest marketing campaigns are BOGO sales. How do we make this an option?

    6 votes

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  10. We DEFINITELY NEED to be notified when clients are rescheduling!!!!
    PLEASE PLEASE PLEASE!!!! Thank you

    43 votes

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  11. Our office provides a lot of services, and we get a lot of calls for pricing. It's difficult to retrieve pricing from the master list of services because there is no search function.

    44 votes

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  12. Make it so we get notifications on the Boulevard mobile app when a client messages us.

    5 votes

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  13. Offer "dynamic pricing" which would offer discounted (or higher pricing) depending on the day. This is important to encourage booking for slower days, as well as to capitalize on busier days.

    13 votes

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  14. Either have 2 factor remember your browser for 30 days or use a passkey. This is a bit much to have to authenticate this many times a day

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  15. It would be helpful to send a form to a client at anytime without having a booking. When someone books for someone else, it takes time to cancel the booking, rebook under the other parties' name just to send the form.

    55 votes

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  16. Have the ability to put emojis in messages to patients as well as ability to send photos through the messages to show before/afters or current specials!

    3 votes

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  17. This would give me (salon owner) the option to turn off new client bookings on select service providers. This would help me build new service provider's books, while keeping established service provider's books open to their regular clients.

    4 votes

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  18. Create a Products tab Just like how Boulevard has a Services tab under each staff member under the Manage section. This would allow custom settings of commissions based on products or categories of products. It's such a chore to manually calculate commissions for certain employees after switching to BLVD.

    160 votes

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  19. 12 votes

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  20. I have my Staff create plans for all of our clients after a consult. From a Med spa perspective it would be nice if they could have a scribe take notes and then convert them into a 3, 6, 9, 12 month skin care plan, Health plan,

    5 votes

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