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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8133 results found

  1. if a client reschedules their appointment themselves they won't get an updated confirmation email and I need this. this has resulted in double booking themselves or just not showing up.
    Square has so many features BLVD doesn't and I think you could get a few tips from them? TY!

    17 votes

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  2. There needs to be a drop down menu for pricing on services on the main scheduling page for pricing reference.

    16 votes

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  3. After the intake form expires once per year certain information should auto populate so that a patient does not have to refill out the entire form just check off if anything has changed.

    8 votes

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  4. Unread messages stay at the top of the message list. When marketing texts go out, we lose all our current conversations in the message list. With thousands of marketing texts going out, we have to scroll back all the way to find the unread messages from current conversations.

    39 votes

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  5. If a business is not participating with Affirm or Klarna as a payment option, this SHOULD NOT be advertised in client notifications. It is confusing to clients if they believe this is a new payment option for them but the business is not offering it.

    8 votes

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  6. The ability to easily drag blocked time up or down on the calendar, along with color-coding blocked time, would greatly improve scheduling clarity and daily workflow management.

    22 votes

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  7. We offer a wide variety of services and some of those are not bookable online due to the complexity of them. It would be helpful to add a button for services like this.
    Ex: Client is interested in a color correction. They must select in “call now” to set up the service. Or, client wants extensions but have no idea what application method they should choose. They don’t even know we have those offered as they are not bookable online since it may be a 1hr service or a 6 hour service and they may need to get a color…

    13 votes

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  8. Alert to notify a business when a client has a card on file with an upcoming expiration date to prompt collecting an updated payment method.

    47 votes

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  9. Delete clients that no longer live in your state/expressed they no longer want your services to ensure you are only reaching out to real customers

    21 votes

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  10. be able to keep canceled appointments on schedule but be greyed out/crossed out so new appointments can book. Just so there is better visual representation of what happened that day and so it does not disappear off the schedule

    7 votes

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  11. add an option to "link" another client's payment method to their spouse or child's account that will automatically show up as a payment method in checkout and wallet.

    23 votes

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  12. If a patient no shows or cancels same day or within the time frame of the cancellation policy, it should show no showed in their appointment history instead of cancelled so we can differentiate between the two.

    11 votes

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  13. We have SOOOOOO MANY clients complaining that their name/dob/the date are not prefilled on forms in their chart. It makes no sense at all to make them do it every time-it literally can't be anyone else's form if it is in their chart! I have client's griping about daily, sometimes multiple times a day. I know this is not impossible to do, as other softwares have this feature and have for a long time. BLVD needs to get this done ASAP!

    9 votes

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  14. It would be great to be able to capture warm leads that do not complete the booking process.

    13 votes

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  15. Create a Products tab Just like how Boulevard has a Services tab under each staff member under the Manage section. This would allow custom settings of commissions based on products or categories of products. It's such a chore to manually calculate commissions for certain employees after switching to BLVD.

    159 votes

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  16. Remove the ability to leave gratuity for medical providers (i.e. NPs, PAs etc). It’s illegal to receive tips for medical services.

    7 votes

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  17. Please allow the gift card purchased to be attached to the recipients account or create a new account for recipient instead of attaching the gift card to the purchasers account

    66 votes

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  18. We DEFINITELY NEED to be notified when clients are rescheduling!!!!
    PLEASE PLEASE PLEASE!!!! Thank you

    39 votes

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  19. Provide more flexibility in payroll reporting and commission settings, including the option to calculate commissions based on the full retail price of services and products without automatically deducting the cost of goods or service costs. This would allow businesses to customize payroll to match their compensation structure, simplify payroll processing, and better support the wide variety of commission models used across the aesthetics and wellness industry.

    5 votes

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    1 comment  ·  Reporting  ·  Admin →
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  20. When a client has a gift card for less than the total of the order, the gift card "charge" line defaults to the total amount. We then have to click on the line and change the charge to be the total on the gift card. I propose making the default the lesser of the amount on the gift card or the order total to save clicks and typing.

    6 votes

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