8464 results found
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Not all providers are eligable for tipping. An option to turn tipping on and off for individual providers would be very helpful.
Not all providers are eligable for tipping. An option to turn tipping on and off for individual providers would be very helpful.
8 votes -
Client ID number
With the lack or internal notes/messages, sending requests outside the dashboard (ex: via email) would need a searchable account ID to remain HIPPA-compliant
21 votes -
Fully Customizable Report Dashboard
Make the new report dashboard fully customizable. Users should be able to choose exactly which metrics and widgets appear on their dashboard, rather than being locked into a fixed layout. Specifically:
Users can select which data points are shown (e.g. gross production, net production) and at which level (practice-wide, individual provider, or both).
Users can add, remove, and reorder dashboard widgets/sections to match what matters most to them.
Selected layout and preferences persist per user, so the dashboard stays customized across sessions rather than resetting to default.Goal: let each user build a dashboard view tailored to their role, instead…
8 votes -
Streamlining Client Profiles
We have so many duplicate clients that are registering as "new" because they book online with a different email but same phone number. There needs to be a way the system recognizes the duplicate phone number and alert that this client already exists
9 votes -
Calendar Block Enhancements
The ability to easily drag blocked time up or down on the calendar, along with color-coding blocked time, would greatly improve scheduling clarity and daily workflow management.
26 votes -
Remove the Gift Card Scam Awareness message
The new Gift Card Scam Awareness message is hurting customer trust and reducing gift card sales. The placement and wording make it seem like there is something unsafe about purchasing from our business.
The wording says gift cards "cannot be used for payments," while our gift cards are literally purchased to be used as payment for services.
Not cool.
5 votes -
Ability to void transactions and reprocess without having to create a whole new appointment
There have been times we've accidentally selected the wrong payment form on checkout and submitted. This closes out that appointment completely so you have to create another appointment in order to process again correctly.
5 votes -
Unread texts stay at the top of message list
Unread messages stay at the top of the message list. When marketing texts go out, we lose all our current conversations in the message list. With thousands of marketing texts going out, we have to scroll back all the way to find the unread messages from current conversations.
46 votes -
Change adding the products back to the way it was
Seems like we are working harder now then smarter to enter and manage products. Whatever the change is, it makes us now toggle on tax, an added step, and then also makes us go to a completely different place to adjust quantities. Seems like double the work then we were doing last week with this same system.
8 votes -
no show
If a patient no shows or cancels same day or within the time frame of the cancellation policy, it should show no showed in their appointment history instead of cancelled so we can differentiate between the two.
15 votes -
make new charts available outside of appointments
enable a way to add a new chart outside of an appointment for any possible contraindications or adverse reactions that happen between appointments, that we need to keep track of.
3 votes -
Staff Notifications for Rescheduled Appointments
Service Providers should receive text notifications that their clients have rescheduled or that front desk has rescheduled a client. They do not receive anything except new bookings and cancellations.
10 votes -
Price drop down list
There needs to be a drop down menu for pricing on services on the main scheduling page for pricing reference.
18 votes -
Ability to sort or filter clients by “date created”
Ability to sort or filter clients by “date created”
Right now there isn’t a way to sort or filter clients by the date they were entered into the system. This makes it difficult to quickly identify new leads or recently added clients, especially those who haven’t booked their first appointment yet. A sort or filter by client creation date would help our team track and follow up with new leads more efficiently.
5 votes -
Service Packages with Integrated Product Bundles
I would love the ability to create packages that include both services and retail products as part of a single bundled offering.
Current Limitation:
At the moment, packages are limited to services only. This creates friction when trying to sell results-driven programs that require both in-spa treatments and consistent at-home care.Why This Matters:
For many of us in the skincare industry, results come from a combination of professional treatments and homecare. Being unable to bundle products into packages makes it harder to:- Create true transformation programs (e.g., acne, pigmentation, anti-aging)
- Increase retail sales in a structured, intentional way
- Simplify…
15 votes -
A way to capture leads that click to "book now" and start the booking process but do not complete it
It would be great to be able to capture warm leads that do not complete the booking process.
17 votes -
Forms Not Able to Submit on Mobile Device
We've now heard from at least 8 patients over the last week that they tried to submit the forms on their mobile device and the submit button isn't visible or they hit submit and it doesn't go through. There doesn't appear to be any active incidents according to Chat, but we can't be the only one. We haven't updated our forms in months and this has just recently started.
3 votes -
post treatment instructions
Make a form accessible post treatment so that patients can have access to post treatment instructions!!
13 votes -
Toggle tipping on/off per service or providers
Have an option for tips to not be an option for some services. "Tippable services" so when we are checking people out it wont ask on services that do not allow tips.
424 votes -
Intake Forms/ Paperwork
Feature Request: Annual Paperwork Review and Attestation Option
I would love to see Boulevard add an optional setting that allows businesses to streamline the annual renewal of client paperwork while still maintaining expiration requirements and supporting compliance.
Currently, clients may be required to completely refill out paperwork once it expires, even when little or no information has changed. This can create frustration for clients and has resulted in frequent complaints about having to repeatedly complete the same forms year after year.
It would be extremely helpful to have a setting that allows paperwork to continue expiring after one year, but…
6 votes
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