This feature allows patients to automatically receive personalized post-treatment instructions immediately after they complete their checkout. Instead of relying on verbal reminders or paper handouts (which can be misplaced or forgotten), the system sends clear, standardized, and customizable aftercare instructions directly to the patient’s email or via text. This ensures they have easy access to care information once they leave the spa.

How It Works

Checkout Trigger

At the time of checkout, the front desk or provider selects the treatment(s) performed from a drop-down menu (e.g., Botox, Morpheus8, Laser Hair Removal, HydraFacial).

Each treatment is already linked to a pre-built aftercare template within the system.

Automated Delivery

Once payment is completed, the system automatically sends a message to the patient via their preferred communication channel (text, email, or app notification).

The instructions are branded (with spa logo, colors, and disclaimers) and include:

Step-by-step aftercare guidelines

Common side effects and expected recovery timeline

Emergency contact instructions

Product recommendations for optimal results

Links to schedule follow-up appointments or purchase recommended products

Customization Options

Providers can add notes or customize instructions before sending if needed (e.g., “Avoid saunas for 72 hours instead of the standard 48 because of today’s setting”).

Multi-treatment instructions can be combined so the patient only receives one clear, consolidated message.

Key Benefits

Consistency: Every patient receives the same, evidence-based instructions, reducing the chance of miscommunication.

Convenience: Patients have instructions accessible on their phone/email for easy reference.

Improved Compliance: Clear digital aftercare boosts patient adherence, improving outcomes and satisfaction.

Branding & Trust: Professionally formatted instructions reinforce the spa’s credibility and enhance the patient experience.

Efficiency for Staff: Eliminates the need to print or verbally repeat lengthy instructions, saving staff time.

Documentation: A digital record of the instructions sent can be stored in the patient’s file for liability and compliance purposes.

Advanced Enhancements

Interactive Instructions: Clickable FAQs, short videos, or diagrams embedded into the message.

Reminders: Automated follow-up reminders (e.g., “Don’t forget to avoid direct sun exposure for 48 hours” sent the next morning).

Upsell Opportunities: Embedded links to purchase recommended skincare products or book follow-up treatments directly from the instructions.

Feedback Loop: Option for patients to confirm receipt or submit questions directly from the message.