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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7489 results found

  1. Accurate Inventory Reporting.
    I find it completly unprofessional of Boulevard to not offer report that shows inventory on past dates and ranges. This is a critical part of auditing a business and financial tracking. This needs to addressed.

    2 votes

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  2. I wanted to bring up an issue we've encountered with the referral program that affects its practicality for us. Currently, it appears that the system does not detect if a patient already has an existing account but creates a new one using a different email or phone number after being referred by an existing client. This creates a loophole where returning patients could take advantage of the referral discount by simply using a different set of credentials.

    To ensure the integrity of the program and streamline our workflow, we strongly suggest integrating a verification system that checks for duplicate accounts.…

    6 votes

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  3. We have had clients book online and not input a new credit card because Boulevard had a card on file. The card on file is expired by more than 12 months. Please either delete the card on file after the expiration date, or require a new card when booking online if the card on file is expired.

    518 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  4. We'd like to be able to download all of the responses from our form submissions into a CSV file.

    3 votes

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  5. It would be great to have the option to add Zip Codes to the Payment and Refund report to have it be filtered to Payment Method.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  6. When pulling up a new form for charting on a returning client, it would be nice to see the last treatment note from the previous appointment. Instead of having to go out of the chart and into the last treatment date forms. It could show up as an uneditable greyed out note under the treatment notes box.

    2 votes

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  7. Please add the link to forms notification to confirmation text messages as clients ofter have the emails arrive in their junk or promotions

    7 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  8. Allow individual sales reps or providers to be able to send personalized scheduling links for their specific calendar via text or email. That way, the client will be able to book seamlessly without too many options or obstacles in the way.

    3 votes

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  9. Add an optional URL to place a review link to text receipt.

    11 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  10. On the check out, separate totals by stylist on the top with services

    1 vote

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  11. Once services have been added to the cart, there seems to be no way to delete previously selected service. Using the back button brings me back, but when I move forward, the original service is still there.

    2 votes

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  12. From the front desk screen. The ability to merge the clients when 1 person wants to pay for the other. I feel like i should be able to drag and drop an order on top of another to easily checkout the client(s). A lot of times, a mom and daughter or a couple will get a head spa on the same day and 1 person wants to pay for both. Only 1 client gets to record the history and the other client's appointment stays open under the orders. It looks messy having all these open orders and of course the…

    4 votes

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  13. Update commission settings: Allow further customization with the option of setting treatment commission to pay a flat rate fee vs a commission %

    23 votes

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  14. Add "daily" option on time blocks

    5 votes

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  15. We need a way to see if our members have their appointments booked out or not. This alert would be helpful for us to know to call and get them on the books if they do NOT have a forward appointment

    1 vote

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  16. It would be nice to send laser appointments pre-treatment instructions, as well as other services. Because each service requires different instructions prior to treatment, I cannot add this in to 'client instructions' otherwise every patient would receive the exact same text even if they were not coming in for that specific appointment.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. our patients check in using the Duo app. if they dont have an appointment it sayd "Dont have an appointment? Tap here". if the client taps it just says "please see a staff member" it would be nice if the patient was able to see what appointments were available and to self schedule vs waiting for staff to help. we currently dont have a front desk staff so clients are forced to hover waiting for a provider to come out to help them schedule.

    1 vote

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  18. Allow gratuity on all services and products as a single total rather than individual services and/or service providers.

    2 votes

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  19. During the checkout process would like to be able to exclude tax from normally taxable transactions. Some clients ask to ship their product out of state. In that case I do not collect tax. Work around is telling to create a duplicate nontaxable product, but it messes up the inventory and is not feasible

    5 votes

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    1 comment  ·  Admin →
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  20. We sell kits of our skincare and it would be nice to have a "kit" like we have "packages" of treatments, where when you sell that kit, it pulls from inventory of the individual products that are in the kit. This would also be helpful for our website.

    8 votes

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    1 comment  ·  Admin →
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