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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8501 results found

  1. Remove the option to cancel appointment on the client's end

    1 vote

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  2. Booking a service which requires a resource, the appointment shows long name beginning with resource. In this case the Client/service name is the important data and the resource is a background requirement. The Client/service name should come first or omit the resource name from the appointment.

    1 vote

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  3. Gift card sales are counted as income when the gift card is sold. When the client redeems the gift card, it is NOT counted as income again — it is only a form of payment. This needs to be corrected in the reports and summaries. It makes it look like the gift card was purchased again as a sale.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. Add automatic flag or reminder notification if a chart has not been completed by the end of the day. Sometimes i get so busy with my day , I assume I documented all patients but some slip through and i miss it. I know someone posted this idea in 2023,but we are in 2026 and no option has been added.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  5. We have open carts where people owe us for products/services but slipped out the door because the desk was busy. I am now taking the info from open carts, typing it into a Work document template and mailing the statements. Having the ability to track open carts and create/send invoices would be a game changer for Boulevard and simplify out lives!

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. This would be the ability for a business to create a set list of membership cancellation reasons that are required for a client to submit when requesting to cancel their membership. These reasons would also be reportable to help identify trends and inform win-back campaigns.

    1 vote

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  7. Too many clicks to make edits on services or products at checkout. The price field is already there. Should be able to click right in it rather than the three dots and dropdown menu.

    5 votes

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  8. In "audiences", make it easy to locate clients who have bought gift cards for campaigns.

    3 votes

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  9. It would speed up the checkout process if a client pays in cash- to be able to enter the amount of cash given to you and have the system show you the cash back to give to the client.

    6 votes

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  10. Add a "seller" section at checkout for services so we can track productivity without toggling on gratuity.

    2 votes

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  11. Many locations have specific settings that deviate from the business defaults, such as:
    - Service prices
    - Service durations

    And service overrides specific to staff, such as commissions.

    It would be helpful to be able to update this via the API based on the tiers that exist in the company outside of Boulevard.
    Otherwise, it is an individual update to each changed item.

    1 vote

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  12. We have clients come in that speak many languages come to use our services and we want to ensure they fully understand the intake forms and liability release form they are signing. Would be ideal for clients to be able to select a language they understand when completing forms.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  13. Currently, membership vouchers are tied to an exact service match at checkout. This means a client with a 60-minute membership has no way to upgrade to a 90-minute service at the time of online booking — the voucher is only recognised when the exact matched service is selected.

    We'd love to see one or more of the following solutions considered:

    1. Flexible duration redemption — Allow a membership voucher to be applied to a longer version of the same service (e.g. a 60-min membership could be redeemed against a 90-min service, with the price difference charged at checkout)
    2. Service family/grouping —…
    1 vote

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  14. Make blocked time viewable on the app. Why do I have to go to the desktop to see my full schedule including appointments and blocked time? Makes the calendar on the app kind of useless if you can’t see the full day

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. Currently if a client has a card on file they see the 3% offset fee right away and if they do not have a card on file it doesnt' display until they use their card and then have to confirm. This is not a good look and we would prefer if the fee displayed for everyone and then if it's a debit card where they are not charged the fee it would just drop off.

    4 votes

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  16. 1 vote

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    1 comment  ·  Forms & Charts  ·  Admin →
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  17. 2 votes

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  18. I make gift card donations often to local organizations. In order to enter the gift card info, serial number and amount. The sale needs to be closed out and the only option I see is 'other'. For accounting purposes when a sales report is pulled, it looks like the gift card amount is charged, though no monies came into the drawer, as it's a donation. What is the best way to zero out the amount owed without changing the card amount at checkout? Maybe this can be an option or if you have a suggestion I'd love to learn more!

    1 vote

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  19. Clients are asked if they consent to SMS marketing via online booking, however they could potentially also be asked in a new client intake form. This should also be able to update the consent within the client profile.

    3 votes

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  20. Providers should have the ability to view their own client ratings in Boulevard. Currently, only admins can see these, and enabling this feature for providers also grants access to other providers’ ratings and additional permissions, which isn’t ideal. It would be helpful if providers could receive an email notification whenever a client leaves them a rating, and if they could view all ratings left by clients directly within the client’s profile.

    10 votes

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