8144 results found
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Have a report showing how many appointments were booked by operators
Operator activity summary and report do not show appointments that were booked by each operator. This would be very helpful to see how much booking each person is creating.
2 votes -
Client reschedule notification
Can you add the notification option if a client reschedules also. It would be helpful to know real time about an opening in the books for the stylists so it can be shared on social media
50 votes -
Filtered Account Credit
Make account credits where they can be titled, also if we can have more options to customize credits (ex, only redeemable on services, products, etc.)
1 vote -
Export client photos via API
Ability to obtain client photos to pull into a message out to clients with their progress over time
1 vote -
Duo App Screen Saver
Ability to replace the "Check in" screen on duo app with a custom screen saver to be able to surface promos or add logo to screen
1 vote -
Certain providers for new clients when booking
only have certain provider's able to get the new client booking online.
1 vote -
No phone number for check in
We have several clients whose minor children come in for appointments, and we need a way to check them in without using a phone number. We're currently using their parent's number, but then the parent's appointment reminders get confused
2 votes -
being able to label account credits so the staff can know what each part is for
To improve clarity and transparency for both staff and clients, each account credit in Boulevard (or any POS/accounting system) should be clearly labeled with a specific purpose or category. This ensures that all team members understand exactly what the credit was issued for, how it can be applied, and any limitations tied to it.
Key Details & Implementation Guidelines:
Purpose Labeling
Each credit should include a short title or label (e.g., Treatment Credit – Laser Hair Removal, Product Return Credit, Referral Bonus Credit, Event Raffle Credit, Membership Perk Credit).
Labels should be standardized so that all staff use the same…
4 votes -
merge all multiple clients at once
The database should be able to identify all multiple names/phones numbers in a report and then merge the duplicates.
6 votes -
Upload photos in messaging feature
We're not able to upload photos when messaging clients. We send photos of the hair extensions they need to purchase for their upcoming appointments.
7 votes -
Allow clients to leave a rating 0-10 for NPS Score at check out
We would like to receive real time feedback during the check out process asking clients for a rating 0-10 on how likely they are to recommend our business to a friend. Review/confirm checkout > Leave optional tip > leave rating > completed checkout.
1 vote -
prevent booking a service if the service requires a consult, first
If a particular service requires a consult, first, do not allow booking a service (ie: laser hair removal) if the client has yet to have a consultation (which our practice requires a consultation prior to getting treated.
Or...create a setting which would allow existing clients to receive certain services and book them on-line while preventing new clients from booking certain services on-line (because they might need a consultation, first OR the service may not be the right thing for that client and they would only know this if they had a consultation).
2 votes -
fix multiple choice option in forms
It is confusing when you are creating a form and your option for "multiple choice" (which should mean one OR MORE). Instead this needs to be listed as choose one (or something similar). I now have to re-do ALL forms.
4 votes -
When clients book inside of business confirmation period, the appointment should automatically be confirmed.
When clients book inside of business confirmation period, the appointment should automatically be confirmed. There's no reason for us to have to manually go in and have to confirm the appointment if it's within the 48 or 72-hour time frame.
1 vote -
Have option for client to add gratuities to the purchase of a membership or package
I would like there to be an option for the client to add gratuities onto their purchase of a package of membership, making there no need for any transaction at the end of their appt.
3 votes -
Notifications for Business Managers
I would like to be able to receive notifications as a business manager to a specified email address and phone number. I imagine this like the staff notifications where we can toggle on/off text or email. Things like: Form completed [client name], cancellation [client name], reschedule [client name], online booking [client name], no-show [client name]. It would be very helpful in managing day-to-day client actions.
4 votes -
Disposable / Virtual BINs / Virtual Credit Cards Abuse
An increasing number of first-time clients are booking online with virtual or disposable credit cards (Revolut, Privacy.com, etc.). When they no-show and we attempt to collect the cancellation fee, but the card is declined because it’s been deactivated. The result: lost revenue, wasted staff time, and appointment slots that could have gone to paying customers.
Other booking platforms are starting to address this problem and I hope that BLVD can follow suit as it is becoming a big issue for us.
Below are some potential solutions that BLVD should consider:
Virtual Card BIN Detection
• Flag or block known disposable/virtual…6 votes -
Month view
Option to have a month view of booked appointments/ availability rather than just 4 day or week
6 votes -
Package price for members
Please allow for CUSTOM PACKAGE PRICING for members (for each tier or membership type). It is offered by Aesthetic Record and other med spa EMR. Thank you!
1 vote -
Cancelling a specific date range of recurring appointments instead of cancelling either all or one.
We should have the ability to cancel a specific date range on recurring appts just like we have the option to choose the specific date range when booking recurring appts.
When a guest takes a leave for a specific amount of time (ex 2 weeks... but they are booked out for the year) we have to either cancel all future appointments or go into each appt manually and remove it. Either way we are doing more work than necessary when this comes up.
2 votes
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