Business reported If you add a service, choose a professional and then need to change professionals or service it is a lot of additional steps and will confuse clients

We too made the switch to BLVD in July for back-end purposes. Our calendar has seen a definite decline. Per our google analytics data, we have plenty of people entering the BLVD widget and then falling off from the booking platform. Offering a date option first and then showing which providers are available would be a huge help! The fact that an appointment availability cannot be seen without choosing a provider, then entering an email or phone number is way too many clicks for 2025.
We will be looking for a more user-friendly platform at the end of our contract if this issue is not addressed.

I agree, I switched to Boulevard and have stayed with it because I signed a 1 year contract. The person who designed this platform is clearly amazing logistically and as a coder, but the poor client experience when going through the booking process makes me feel like I have also lost business as well. Having to contact the team to make basic changes (like with precision booking) should not be a thing, the number of questions/ people asking for help to book from social media and people stopping in to ask how to use the booking site slows me down and I can't afford to not help these people or else I will lose business. The customer facing side NEEDS to be more visually appealing, seamless to use, should have clear start pricing from eh first page and reference / example images from the start. I understand that it is "integrated into our websites" but the visual appeal is lost as soon as the client starts to use it. The backend is great but like clients should be able to see multiple dates at a time, if possible the whole week/month with highlighted dates of what is still available to book. Would be nice If Boulevard had a Gloss Genius look/feel but with the Boulevard programming. Also if you're going to collect reviews, display them to the clients looking to book!

I'm having the same issues. Date and available times should be shown first, then pic the stylist available.

Need the ability to choose the date first and then see which providers are available on that date and not select provider first than the date.

Agreed, i have so many clients calling because they said they have to many things in their cart and are unable to delete it. Please make the menu a little less confusion

This post makes me very nervous....we are switching from AePro with online booking capabilities one of the main driving factors, our salesperson made it look so easy in the demos. If we go through the huge ordeal of switching and run into usability issues with online booking, I will be furious.

I'm a new Blvd user coming from Jane. I'm honestly nervous about this because the online booking experience does seem a bit hard/not intuitive. We are switching from Jane because Blvd has features we wanted/needed...but I'm nervous about the client-facing booking experience and if it will cause us to lose business.

Some issues I see:

It's hard to figure out how to remove the selected appointment if you want to change it.

You should be able to see the pictures of the providers more easily. Some people may forget their provider's name but would remember their face. The pictures are tiny!

You should be able to start with broader categories and then "drill down" to smaller categories and appointment types. For those of us with multidisciplinary clinics with many different types of service categories, this would be a helpful way to organize appointments and make the lists less overwhelming for clients.

You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that.

These are just some of the issues I'm seeing after a short time with Blvd. I hope that they will prove to be non-issues as we switch over, but I'm nervous!

Agreed with the idea and all these comments, a client just told me " the system assigned me to someone", others say I could not cancel my appt, so they call us. We also have clients who say they gave up booking online because they cannot go back, or clear their choice etc... There are a LOT of negative comments on the online booking. We end up having to either text or call some new clients to confirm their stylist choice or if they do not request anyone in particular.
Additionnally, it would be great if they could name who refrred them to us.
Thanks

This review is extreme. The online booking flow is frustrating though. You should just be able to look at a day and see what is available with whom. It is rare for customers to shop by practitioner.
This is specific to a growth issue, ie. it is hardest for new customers and new customers are the most expensive customers. If we make it hard for new people...we stop growing.

We, too end up with confusion about online booking. People select a provider without realizing "First available" is an option, then they are locked out from seeing many potential appointments. I think it should default to First Available, and then have the option to choose a specific person.

3 hours after submitting this idea I received this email from a new customer:
"Hello,

I was given a giftcard for your spa and am excited to book my first massage. I tried to book through your website, but it forced me to select a specific massage therapist and then click through individual days trying to find an open spot. I was not able to find any that work with my schedule. Do you have any available slots either after 6 PM on a weekday or anytime on a weekend for a 50 minute deep tissue massage with a female massage therapist?

Thank you,
Rebekah"

This is what I'm talking about. If she didn't have a gift card with us she would have given up and moved on. It's a non-stop issue. Until you can get us a calendar view can you at least make the "select a therapist" section say "select a therapist or see first available" or something to make the "first available" option more obvious to people? The way it looks now, its easy to miss that option and think you have to slect a therapist which is a complete guessing game for someone just trying to book an appointment that fits their schedule.

Making online booking more user friendly. A client wrote "Great features on Online Booking but it seems very hard to use especially when trying to remove existing selection and change type of therapy. It does not seem to let user "clear all" and redo selection" This is a major complaint. Is there a way to be ale to clear out selection easier without being stuck with same therapist?