Settings and activity
21 results found
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20 votes
Kendra Lay
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48 votes
An error occurred while saving the comment Kendra Lay
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126 votesKendra Lay
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16 votesKendra Lay
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189 votes
An error occurred while saving the comment Kendra Lay
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As the owner, I text clients or even potential new staff members from my phone all of the time with our current system (I just switched to Blvd). It's very important to be able to see and respond and send text messages in the app.
Kendra Lay
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20 votes
An error occurred while saving the comment Kendra Lay
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Yes, this is so silly to have to click the selection to be able to remove from the cart -- how frustrating and counterintuitive! I just joined Blvd and my onboarding specialist had to show me how to remove it. I could see a client getting frustrated and not booking an appointment. There should be a little red delete button on the right side of the appointment to remove it. Please work on this as soon as possible!
Kendra Lay
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35 votes
We're excited to let you all know that this is actively in progress and will be released before the end of this year. Thank you for submitting this feedback!
Kendra Lay
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47 votes
Thank you for your feedback! Our team is in progress to address this issue and will have a resolution soon.
Kendra Lay
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35 votesKendra Lay
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67 votesKendra Lay
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10 votesKendra Lay
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99 votes
An error occurred while saving the comment Kendra Lay
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Yes, the client needs to be able to read the agreement when purchasing the membership -- especially online. The workaround of having to attach an intake form with the membership terms to their appointment doesn't work for online sales of memberships.
Kendra Lay
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119 votesKendra Lay
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12 votesKendra Lay
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38 votesKendra Lay
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143 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
An error occurred while saving the comment Kendra Lay
commented
I'm a new Blvd user coming from Jane. I'm honestly nervous about this because the online booking experience does seem a bit hard/not intuitive. We are switching from Jane because Blvd has features we wanted/needed...but I'm nervous about the client-facing booking experience and if it will cause us to lose business.
Some issues I see:
It's hard to figure out how to remove the selected appointment if you want to change it.
You should be able to see the pictures of the providers more easily. Some people may forget their provider's name but would remember their face. The pictures are tiny!
You should be able to start with broader categories and then "drill down" to smaller categories and appointment types. For those of us with multidisciplinary clinics with many different types of service categories, this would be a helpful way to organize appointments and make the lists less overwhelming for clients.
You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that.
These are just some of the issues I'm seeing after a short time with Blvd. I hope that they will prove to be non-issues as we switch over, but I'm nervous!
Kendra Lay
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289 votes
An error occurred while saving the comment Kendra Lay
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This would be so helpful!
Kendra Lay
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704 votes
An error occurred while saving the comment Kendra Lay
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This is SO important to have!
Kendra Lay
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34 votes
An error occurred while saving the comment Kendra Lay
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The ability to sell memberships online but the next charge date can be set in the background. For example, a customer purchases a membership on the May 4th but their next billing date should be the June 1st.
Kendra Lay
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7 votesKendra Lay
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This is SO important!! I am truly surprised it is not already a feature. Please make this change soon.