1562 results found
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client checkout needs to be reflected with discounts and account credits (iPad)
Clients should see clearly discounts applied at checkout not the FULL AMOUNT ... as a med spa we utilize Alle discounts, gift card promos, and various discounts however at checkout clients only see the full amount not reflecting any discounts or applied credits. This must be fixed.
148 votes -
Deactivating Staff - Show WHERE the remaining appointments are
When DEACTIVATING STAFF, it will show that the staff member has an upcoming appointment, and that continuing to deactivate will not cancel the appointment, but may hide it.
PLEASE make it so that we can find WHERE this appointment is. Dates. Times. Etc. It's crazy to look around and still not find it. Sometimes it several months into the future.
92 votes -
Notification for rescheduled or changed appointments
the business would like to be emailed when an appointment is changed/ modified or rescheduled.
261 votes -
Send clients secure link to collect credit card information
Ability to send a secure link to clients to collect credit card information to be stored in their client profile.
465 votes -
Fix DOB (Birthdate) Connected Field and Function
As a medical practice a patient's DOB is required. Please do the following;
1) Require Birthdate when patients book online for the first time thereby automatically pulling it into their Client Profile,
2) Change the Birthdate Forms field so it does not automatically default to "Today's Date" on the mini calendar selector (many patients are clicking on Today's Date accidentally),
3) Add a field that automatically calculates the Age based on BirthdateThanks so much!
47 votes -
Appointment Change History
The business would like to be able to see a change log within the appointment when service providers are changed.
580 votes -
Adding an icon to appointments that activates if a guest has completed their forms.
It would be helpful if we didn't have to go into their account to check to see if they completed the forms.
57 votes -
Report that shows which staff member booked appointment
Report that shows a breakdown of which staff members have booked appointments with the appointment details included.
97 votes -
Late cancel/no show email
When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc
524 votes -
online booking
Blvd is great from the admin side, but it's customer facing side is TERRIBLE. I need ya'll to prioritize fixing this.
I switched to BLVD a year ago after a decade with booker. I made the switch because I needed some of the features that boulevard offers that booker didn't. BUT IT HAS COST ME SO MUCH IN BUSINESS. I get complaints and confusion from customers about the online booking every day. The BIG issue is not being able to see all the available times in one view. Instead, people have to select a time and get assigned to a…
62 votes -
Merging appointments for the same client
Merge appointments for the same client without having to cancel one of the original single appointments that were booked separately. Merging appointments should be an option prior to them arriving on the day of their scheduled service as well. Similar to the reschedule and cancel buttons when you select an appointment - it would be great to have a merging option as well.
16 votes -
Require new credit card to book online if existing card is expired
We have had clients book online and not input a new credit card because Boulevard had a card on file. The card on file is expired by more than 12 months. Please either delete the card on file after the expiration date, or require a new card when booking online if the card on file is expired.
211 votes -
Automated Pre and Post care instructions to be sent out with select services
Automated Pre and Post care instructions to be sent out with select services. This way as soon as clients book an appointment they are sent the appropriate forms to fill out as well as a second email with pre-care instructions (for us this would be for permanent makeup services). This way when they arrive for their appointment they are set up for success. Then, upon checkout, they would be sent another email with their aftercare instructions. This would be amazing!!
93 votes -
Online Booking - Make it clear card is for holding reservation
a lot of our online booking clients assume they have already paid for their services when booking online because they can add tip and input CC details. Many are confused because there is not a message saying that it is only holding the reservation for the appointment. Can there be a statement saying no charge is complete until day of service?
143 votes -
Customize Booking Widget Blurbs
Ability to edit the "your card won't be charged today" blurb in the booking process
13 votes -
Client app
it would be great if the clients had an app to log into to be able to see upcoming appointments and also move/cancel them if needed.
119 votesHey Folks! After reviewing some more, this request seems more focused on an app that clients would download to their devices. We're actively working on expanding our client-facing functionality, but we're going to start with a mobile-friendly browser experience before building out a mobile app. You can follow along on our progress for that client functionality here.
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Ratings
It is so important for SEO to have lots of online reviews, especially on Google. If someone leaves a positive rating, they should be taken to Google, Yelp, or Facebook to finalize their review for being published online. If they leave a negative review, they should be given a screen that says something like, "We are sorry you had a less than positive experience. We will do what we can to make this right." Then, we should be notified if there is a negative review. This way, we can remedy negative outcomes without them being published online, and the positive…
240 votes -
Enhanced staff performance reports
Have permission controls but the ability to set what performance your staff can track.
For instance filters such as:Total service sales
New guests
Total guests
Total retail sales
Total retail units
% guests purchasing retail
Add on units
Add on $ sales
Rebooking %
Utilization %This would allow us to set goals and to have to ability to have staff concentrate on certain things. New staff need to worry about rebook % and % guest purchasing retail, while existing staff might need to concentrate more on utilization rates and add ons. Having just service $ and retail $…
269 votes -
Adding service in checkout instead of editing whole appointment
We are constantly adding services to client's treatments. It would be very helpful to be able to add them right in at the check out screen instead of having to edit the whole appointment. Besides the extra steps, it also messes with the way the schedule looks for the rest of the day! :)
619 votes -
Alert for Clients with Past Due Balance
Alert on client profile that states when they have a past due balance and the total past due balance as well as a way to send out monthly balance due invoices to clients.
47 votes
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