Text pricing needs a revisit
All of the SMS additions that are finally coming out have been very much anticipated and I’m happy to see them, however with every one of these “new features” comes a hefty price tag to use them.
If we want to use the text receipts and now the new text for review feature we’ll officially be spending more on texts than we are on BLVD itself. It’s costing us $200 a month just to have confirmations and reminders sent out. For the price point of BLVD to only receive 250 "Free" texts is a bit restrictive in 2024. Every other platform includes SMS at no additional cost or starts out at least 5000 messages. I think a revisit to the pricing is necessary or offer an unlimited package but $200+ for sms is not ok.
Bryan Bernstein
shared this idea
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Easton Messick
commented
Yes, businesses NEED access to utilizing this feature and the add on cost is INSANE! We understand BLVD is a business too, but this is like offering a key necessity as a new feature and then handicapping us to utilize it.
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Chery Taylor
commented
I have never been charged for texting like this. Paying more to upgrade to a plan that includes texting sure. The way it's being done is horrible considering how expensive this is and still doesn't serve the needs of my office
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Rebecca Oazem
commented
my previous software was half the price of boulevard and free sms. I’m contemplating going back.
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Nick Stram
commented
How are you guys able to see how much you are being charged for SMS per month? I had no idea I have been robbed of money from boulevard in this way. I am now very annoyed.
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Angela Cui
commented
Yes 100% we are going to have to integrate with another tech provider with Boulevard so we can do texts off of boulevard if this continues to be at this rate
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Melissa Pruett
commented
Absolutely agree and we are not using SMS for this reason!
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SAMUEL KHRAPOV
commented
Agreed, this is a ridiculous charge! I've contemplated leaving just because of the text messaging.
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Julia Anderson-Dose
commented
The pricing on the texting is ridiculous. We only have it enabled at our 1 commission salon because it's too much. We apparently are also getting charged for every time the stylists get a text, which I think shouldn't be done. We won't enable this at our other 3 locations until the pricing comes down. Everyone prefers texts these days, and we can't afford to pay more for texts than we do for Boulevard itself. I have another Manager friend who is sometimes paying $1700+ per month for EACH of her 2 locations because of the text charges.
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Corey Williams
commented
agree, some of the features should come standard with a text option at no additional cost. this was one of my main concerns with signing up for boulevard and is a reason I have heard other have canceled boulevard
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Anjelina Barraza
commented
We will not be enabling a text receipt option for this exact reason. Email receipts or nothing! It’s unfortunate because clients ask for a text option but we can’t afford to overuse this feature!