Settings and activity
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172 votes
Candace Combs supported this idea ·
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26 votes
Candace Combs supported this idea ·
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20 votes
Candace Combs supported this idea ·
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3 votes
Candace Combs shared this idea ·
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1 vote
Candace Combs shared this idea ·
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713 votes
Candace Combs supported this idea ·
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6 votes
Candace Combs shared this idea ·
I’m writing to request a change to how message charges are applied in the system. Right now, we’re being charged (or messages are counted against our allotment) for essential, system-generated communications—like appointment confirmations and reminders—as well as for ongoing two-way communication with clients.
Our clients frequently text us to let us know they’re running late, need to reschedule, or have questions about their appointment. These are necessary conversations that help us manage our calendar, reduce no-shows, and maintain a high standard of customer service.
We strongly believe that these operational messages—whether automated or part of regular scheduling conversations—should not count toward our messaging limit or incur extra charges. This isn’t marketing; it’s basic business functionality.
We’d love to see a system update that excludes appointment-related messages (both automated and manual) from billing, or at least categorizes them separately from promotional or non-essential messages.