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  1. Clients should see clearly discounts applied at checkout not the FULL AMOUNT ... as a med spa we utilize Alle discounts, gift card promos, and various discounts however at checkout clients only see the full amount not reflecting any discounts or applied credits. This must be fixed.

    217 votes

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    Waitlisted  ·  28 comments  ·  Admin →
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  2. When DEACTIVATING STAFF, it will show that the staff member has an upcoming appointment, and that continuing to deactivate will not cancel the appointment, but may hide it.

    PLEASE make it so that we can find WHERE this appointment is. Dates. Times. Etc. It's crazy to look around and still not find it. Sometimes it several months into the future.

    130 votes

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    Waitlisted  ·  4 comments  ·  Admin →
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  3. As a medical practice a patient's DOB is required. Please do the following;

    1) Require Birthdate when patients book online for the first time thereby automatically pulling it into their Client Profile,
    2) Change the Birthdate Forms field so it does not automatically default to "Today's Date" on the mini calendar selector (many patients are clicking on Today's Date accidentally),
    3) Add a field that automatically calculates the Age based on Birthdate

    Thanks so much!

    93 votes

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    Waitlisted  ·  8 comments  ·  Admin →
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  4. the business would like to be emailed when an appointment is changed/ modified or rescheduled.

    319 votes

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    Waitlisted  ·  53 comments  ·  Admin →
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  5. Ability to send a secure link to clients to collect credit card information to be stored in their client profile.

    521 votes

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    Waitlisted  ·  34 comments  ·  Admin →
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  6. It would be helpful if we didn't have to go into their account to check to see if they completed the forms.

    106 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  7. Merge appointments for the same client without having to cancel one of the original single appointments that were booked separately. Merging appointments should be an option prior to them arriving on the day of their scheduled service as well. Similar to the reschedule and cancel buttons when you select an appointment - it would be great to have a merging option as well.

    43 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  8. The business would like to be able to see a change log within the appointment when service providers are changed.

    616 votes

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    Waitlisted  ·  30 comments  ·  Admin →
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  9. Report that shows a breakdown of which staff members have booked appointments with the appointment details included.

    117 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  10. Blvd is great from the admin side, but it's customer facing side is TERRIBLE. I need ya'll to prioritize fixing this.

    I switched to BLVD a year ago after a decade with booker. I made the switch because I needed some of the features that boulevard offers that booker didn't. BUT IT HAS COST ME SO MUCH IN BUSINESS. I get complaints and confusion from customers about the online booking every day. The BIG issue is not being able to see all the available times in one view. Instead, people have to select a time and get assigned to a…

    81 votes

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    Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.


    On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…

  11. When a patient no shows or late cancels, make the notification in patient history red so that it's easily visible that it was not just a regular cancellation.

    26 votes

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  12. When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc

    564 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  13. We have had clients book online and not input a new credit card because Boulevard had a card on file. The card on file is expired by more than 12 months. Please either delete the card on file after the expiration date, or require a new card when booking online if the card on file is expired.

    259 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  14. Automated Pre and Post care instructions to be sent out with select services. This way as soon as clients book an appointment they are sent the appropriate forms to fill out as well as a second email with pre-care instructions (for us this would be for permanent makeup services). This way when they arrive for their appointment they are set up for success. Then, upon checkout, they would be sent another email with their aftercare instructions. This would be amazing!!

    133 votes

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    Waitlisted  ·  19 comments  ·  Admin →
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  15. Ability to edit the "your card won't be charged today" blurb in the booking process

    23 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  16. a lot of our online booking clients assume they have already paid for their services when booking online because they can add tip and input CC details. Many are confused because there is not a message saying that it is only holding the reservation for the appointment. Can there be a statement saying no charge is complete until day of service?

    175 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. ability to add / upload client charts and forms that were previously treated under a prior booking system but have not been seen for an appointment under the new booking system. or overall ability to upload forms and charts without the need to attach to an appointment

    31 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  18. Blvd needs to understand why other platforms have prioritized reviews and business listings/a directory of the companies that they work with. Essentially the blvd universe. If you are on a platform that does not list your businesses and have customized follow-ups for reviews, then you are falling behind. My SEO company has advised me to sign up for other platforms based on the fact that Fresha, Massage Book, Mind Body, etc., have business listings that are pulling those companies that use them higher in listings and bringing them more business due to showing up higher in search. I also currently…

    14 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  19. 14 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  20. Need E-scripts

    22 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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