4694 results found
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One-Time Text Messages
The client would like to be able to send mass text blast to their clients.
392 votes -
Late cancel/no show email
When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc
159 votes -
214 votes
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Appointment Change History
The business would like to be able to see a change log within the appointment when service providers are changed.
101 votes -
Adding service in checkout instead of editing whole appointment
We are constantly adding services to client's treatments. It would be very helpful to be able to add them right in at the check out screen instead of having to edit the whole appointment. Besides the extra steps, it also messes with the way the schedule looks for the rest of the day! :)
321 votes -
Enhanced staff performance reports
Have permission controls but the ability to set what performance your staff can track.
For instance filters such as:Total service sales
New guests
Total guests
Total retail sales
Total retail units
% guests purchasing retail
Add on units
Add on $ sales
Rebooking %
Utilization %This would allow us to set goals and to have to ability to have staff concentrate on certain things. New staff need to worry about rebook % and % guest purchasing retail, while existing staff might need to concentrate more on utilization rates and add ons. Having just service $ and retail $…
110 votes -
SEE THE TIME CLIENTS CHECK IN
Would love to be able to see what time clients have checked in, so we can stay on top of when they are being taken back, and their average wait time!
183 votes -
Leave the NO SHOW client on the schedule
When a client is a no show we would like a better way to manage it on the calendar. When you mark the client as a no show it removes it from the calendar. Then we have no idea who it was because it disappears from the calendar. Yes, we can see it in the individual profile, but it would be helpful if it stayed on the calendar. When you mark a no show, leave it on the calendar, but change the color so we know who was there! Add a column on the front desk for no shows. But…
241 votes -
Ratings
It is so important for SEO to have lots of online reviews, especially on Google. If someone leaves a positive rating, they should be taken to Google, Yelp, or Facebook to finalize their review for being published online. If they leave a negative review, they should be given a screen that says something like, "We are sorry you had a less than positive experience. We will do what we can to make this right." Then, we should be notified if there is a negative review. This way, we can remedy negative outcomes without them being published online, and the positive…
70 votes -
Custom Automated Email Campaigns
To have the ability to create customized automations that trigger when certain actions are met, such as a few days after a new client's first visit has been completed or for a returning client. You could use it as a drip campaign to welcome new clients and introduce upsell opportunities.
121 votes -
We need a secure link to gather credit card info to book appointments!
The link should be able to be texted or emailedThe cc info needs to go directly into the patient profile.
121 votes -
Online Booking: Select Date to View All Staff Availability
The ability for clients to select a date to view all staff working and their availability.
32 votes -
Clock in/out with PIN
It would be great if each person had to enter a PIN/Password before they could clock in so that it is strictly that persons timecard they are looking at. On a daily basis someone will accidentally clock someone else in/out while they are trying to clock themselves in/out. Also would be great for tracking attendance and tardiness because the way it is set up now ANY random person can clock someone else in/out and I have personally witnessed a stylist clock in another person who was not actually in the building.
233 votes -
17 votes
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Confirmation emails should be sent from Salon, not from Boulevard.
The confirmations to clients come from Boulevard (as the email sender), but the thank you emails come from the Salon (as the sender). All should be from the salon to be consistent and for clients to be able to search emails and easily find the information.
45 votes -
Warning when creating a client that already exists in the system.
Flag when creating a client that already exists in the system.
Currently, we are able to add 1 client multiple times and the system does not flag us.
235 votes -
Alerts for Past Due Memberships
There should be alerts when membership charges don't process via the bell notifications. It's cumbersome to have to remember to look at past due memberships in the "memberships" section of the gear icon. Time is of the essence for addressing billing issues. Front desk employees often dismiss the open orders where it declined and there's no alert or obvious label on that open order about how it's a membership charge that declined and needs to be addressed.
82 votes -
88 votes
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Profile pictures for Clients
Pictures next to client's name to reckognize who they are and how they like their service
73 votes -
track Rescheduled appointments
We should be able to see when an appointment was rescheduled and by whom. When an appointment is scheduled we can only see the original date of booking.
87 votes
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