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  1. When adding "add on's" especially for IV Therapy, I need to simply add injectables to a base appt. time slot, not separate appts slots. The scheduler gets unnecessarily convoluted.

    1 vote

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  2. We are a med spa and we run sales often. There are many times where we are offering services purchased at a discount to be used in the future. It would be extremely helpful to be able to pre-sell a service, to be redeemed at a future date. This was possible in Mindbody, and has been a big issue for us now. We essentially have to sell them a giftcard or an account credit in the amount of the service including tax for them to put towards the service later. Our staff cannot stand the work around and it is…

    1 vote

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  3. Just a thought, if a team member was wanting to cause damage, they would be able to go through transactions and refund as they see fit until someone noticed during reporting or payroll. This vulnerability is a potentially large liability.

    1 vote

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  4. Ability to change location for pop-up events at external sites

    1 vote

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  5. Some staff, like assistant managers, are able to approve and apply time blocks for other service providers, but still need approval for their own and should not be able to add blocks to their own calendars. Creating separation in privilege settings (similarly to how we can with creating ones own/other providers appointments) would help address this.

    1 vote

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  6. I have to screenshot text messages and client notes to respond to disputes. So if it's possibe to download the information it would be better and easier to attach all the documents needed to properly dispute the charge backs.

    1 vote

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  7. When checking in a client, it would be helpful to have a status alert signifying whether or not a client/patient has completed all of the forms corresponding to their appointment. Currently, the system would require to person checking them in to either:

    a.) Wait for them to check-in at the reception iPad (or do it for them) and receive the "You have # forms to complete message"

    b.) Manually navigate from the Front Desk/Schedule view -> Client Profile -> Forms and Charts

    c.) Manually check the appointment itself for forms status (which is not always applicable, as some forms are…

    1 vote

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  8. Text notification for rescheduled appts it’s just as important as a cancellation

    2 votes

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  9. 1 vote

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  10. When a co-worker refers their existing client to a fellow co-worker there should be a way to record it in the system so we can run reports reflecting these new client referrals. Otherwise, staff can claim they never get referrals, when they actually do, but there is not a report to run & show it.

    1 vote

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  11. We pay our girls a commission split after cost of service is taken out but we sell a package, when it is redeemed, the cost of the service is not being taken out. This is a nightmare for us as some costs of services are quite high. We are currently not able to use the package feature and have to use account credits but that makes it hard to keep track of what the credit is for exactly.

    1 vote

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  12. Ex: customer must be a member at least 3 months before being able to cancel

    1 vote

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  13. Alot of these ideas are things that should have been implemented from jump for salons and medspas. Pretty standard. Most of these have been waitlisted for a year. What is the point of voicing concerns if there is no action taken? If Boulevard gives us a capability on the admin side it should be flushed. out for all possibilities and needs to make things EASIER. No reason most things are manual entry when we have hundreds of clients.

    1 vote

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  14. Allow for one-time email blasts to be sent in the correct time zone as this will help with the click results. My clients do not want their phones notifying them at 5:00am of my email coming through. This will increase the likelihood of unsubscribers.

    1 vote

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  15. If creating an email with anything other than white background, a white bar will be included at the top of the email. This happens even with the included templates. Why?

    1 vote

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  16. Profile photos for accounts/patients would be nice to be able to identify patients easily upon walking in

    1 vote

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  17. The "new" features released 3/24, all of which should have been included with version 1, are still woefully short of useful. I'm floored by the remedial functional specifications that must have been provided to the developers for this update, they should be capable of more. Does Boulevard even have a team of qualified people to review what the functional spec should include?

    How does this "update" roll out without the functionality of (and combination of) $ dollar amount spent? This is a key metric, is it not?

    Also completely missing the mark is "products purchased", has anyone actually test driven…

    2 votes

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  18. Implement a "Call Log" that will direct show within the Client profile.

    1 vote

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  19. We had a guest come in who accidentally clicked the wrong rating for his appointment and then couldn't change it. Or at least let us be able to add notes to the rating that we followed up with the guest.

    1 vote

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  20. Incase of a mistake of a staff member completing the Chart in another staff member’s dashboard, it would be nice to be able to change the name of the staff member that competed the Chart.

    1 vote

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