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  1. Proposal: Strategic Annual Voucher Incentive for Package Purchases
    To enhance the value proposition of our packaged service offerings while maintaining sustainable profitability, we propose implementing a discretionary annual voucher benefit for qualifying package customers.

    Key Features:

    Annual (Not Monthly) Benefit:

    Customers purchasing eligible packages may receive one (1) complimentary voucher per calendar year, redeemable for a secondary service of specified value.

    Optional Flexibility: Depending on customer tier or promotional periods, a second voucher may be offered at the company’s discretion, strictly capped at twice yearly.

    Strategic Value:

    This approach incentivizes larger upfront commitments without recurring monthly discounts, preserving revenue stability.

    1 vote
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  2. uploading photos in an organized way so that we can click gallery and see what treatment/date each photo is from without having to change each photo manually.

    2 votes
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  3. Problem: Resource schedule mirrors provider schedule for a service. Patient is using a treatment chair during the entire duration, however provider can see other patients while the first patient is doing an IV treatment. Schedule allows other appointments to be booked for that treatment chair (resource) even though it's "busy".
    Solution: When creating/editing service, have a box to select if resource is "busy" during processing time, even though the provider is not.

    1 vote
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  4. It would be nice to check out/merge clients having multiple appointments without having to delete the merged appointment.

    1 vote
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  5. currently there is only a way to set a percentage. this doesnt work if you offer free consultations.

    2 votes
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  6. currently, you cannot charge a missed appt fee on a free service if you have your MAF set to a percentage. (which we prefer since larger appointment times/services cause more lost productivity when cancelled late/missed. HOWEVER we think it is important to offer free consultations to encourage people to come check us out. Today, though for example, we had a lady book consults on 3 services for an entire hour block...and no showed. We had no way to charge her other than to put a bill on file if she tries to come in again. This just really should be…

    2 votes
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  7. If a person buys multiple units of a product, the offer code should apply to each unit bought. it's only taking a discount off of 1 product. If a patient is using more than 1 unit, we have to go in and manually add a discount, which defeats the purpose of the offer code.

    i.e. patient wants to purchase 2 syringes of filler. we have an offer code that's $100 off each syringe. When the patient is being checked out for 2 syringes, it's only taking off $100, not $200.

    1 vote
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  8. Membership changes like day of monthly renewal or changes to type of membership plan should be an edit option rather than having to cancel current membership and then resign patient up for new plan all over again.

    1 vote
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  9. The automated referral program should allow you to add the referral credit not just at the first visit for patients. Sometimes patients come in and only have a consultation done or we may miss the giving the credit at the first visit. The option to add the referral credit in should remain in the checkout window even after the first visit is completed.

    1 vote
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  10. Instead of blocking clients from booking with EVERYONE, but sometimes only a specific stylist doesn’t want to accommodate a customer and don’t want to get booked by he/she again.

    We should have a blocking clients from booking with a specific stylists

    2 votes
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  11. When a guest books - if tells us if that was booked by our system or the online booking. When it comes to finalizing payments and closing out the appointment, I can never trace it back to who it was to correct any mistakes made at check out.

    1 vote
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  12. Please make an easier way to draw attention to a note. Like a sticky note or post it that can be attached to an individual patient document or chart. Bonus if you can tag staff members to direct attention to the note

    1 vote
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  13. It would be so much more efficient if there was an in basket for medical directors that all documents or forms needing to be signed would be due sent to. This would save so much time and duplicate work.

    1 vote
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  14. Make it to where clients arrive twice when they are booked with two separate providers. For example, if they have a lash appointment an hour before a hair appointment, they can "arrive" twice so each provider knows when they are ready for the next service.

    1 vote
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  15. Disallow clients the option to change their first or last name when they are already logged in and booking an appointment.

    2 votes
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  16. Can you please create a one month view of appointments?

    2 votes
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  17. When a refund is initiated and fails whether due to a processor error, expired card, or other issue there is currently no automatic alert to notify staff. As a result, these failed attempts can go unnoticed unless someone manually checks the status, increasing the risk of unresolved refunds and negatively impacting the customer experience.

    We are requesting a feature that triggers an in-app alert to the location’s Notification Center as well as an email to the location’s designated email address when a refund fails. This would ensure the appropriate team is immediately informed and can take corrective action without delay.…

    2 votes
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  18. Be able to 'star' specific notes that need to stay at the top of the "note" section!

    4 votes
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  19. We have people that come A LOT so having to scroll through all of their appointments in order to get to their purchases is very time consuming, especially when a client is standing in front of you waiting. Thanks!

    2 votes
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  20. Tell us the gift card balance at check out. Or have an area where we can scan their gift card and it show what is left!

    4 votes
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