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6219 results found

  1. Create links that we can send to clients to capture CC info

    We would love a link to send to client to pay a deposit

    798 votes
    Waitlisted  ·  61 comments  ·  Admin →
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  2. Appointment Change History

    The business would like to be able to see a change log within the appointment when service providers are changed.

    723 votes
    Waitlisted  ·  39 comments  ·  Admin →
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  3. Late cancel/no show email

    When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc

    688 votes
    Waitlisted  ·  4 comments  ·  Admin →
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  4. client checkout needs to be reflected with discounts and account credits (iPad)

    Clients should see clearly discounts applied at checkout not the FULL AMOUNT ... as a med spa we utilize Alle discounts, gift card promos, and various discounts however at checkout clients only see the full amount not reflecting any discounts or applied credits. This must be fixed.

    564 votes
    Waitlisted  ·  53 comments  ·  Admin →
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  5. No more duplicate clients

    If a returning client books online for the first time it creates a new profile even though they are giving the exact same information. This is a major problem because the front desk doesn't know there are duplicate profiles and when closing out the client we check the history to know the price. This has caused clients to be overcharged and then we have to deal with a refund.

    523 votes
    Waitlisted  ·  26 comments  ·  Admin →
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  6. Notification for rescheduled or changed appointments

    the business would like to be emailed when an appointment is changed/ modified or rescheduled.

    492 votes
    Waitlisted  ·  79 comments  ·  Admin →
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  7. Keep no-shows & late cancels on the books for utilization purposes

    When we no show a client or they late cancel, it's removed from the service providers books. That effects their utilization. Preferably it would stay on the books (if there isn't time to get another client in here) and be checked out as late or no show with or without a fee. Also, if it was color coded differently to accentuate it on the schedule, that would be ideal.

    470 votes
    Waitlisted  ·  21 comments  ·  Admin →
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  8. Require new credit card to book online if existing card is expired

    We have had clients book online and not input a new credit card because Boulevard had a card on file. The card on file is expired by more than 12 months. Please either delete the card on file after the expiration date, or require a new card when booking online if the card on file is expired.

    421 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  9. Waitlist Notifications

    When a client specifies an appointment time, service, and service provider and are added to the waitlist, it would be helpful to have a notification of this availability to be able to immediately schedule via the waitlist.

    405 votes
    Waitlisted  ·  17 comments  ·  Admin →
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  10. SEE THE TIME CLIENTS CHECK IN

    Would love to be able to see what time clients have checked in, so we can stay on top of when they are being taken back, and their average wait time!

    392 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  11. Reporting for admins and owners on mobile

    377 votes
    Scheduled  ·  15 comments  ·  Admin →
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  12. Invoices!!!

    If patients only pay partial or have issues at checkout it would be nice to be able to send an inovice so we do not lose track of payments needed

    362 votes
    Waitlisted  ·  43 comments  ·  Admin →
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  13. Highlight no-shows in red in patient history

    When a patient no shows or late cancels, make the notification in patient history red so that it's easily visible that it was not just a regular cancellation.

    333 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  14. Adding an icon to appointments that activates if a guest has completed their forms.

    It would be helpful if we didn't have to go into their account to check to see if they completed the forms.

    327 votes
    Waitlisted  ·  6 comments  ·  Admin →
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  15. Enhanced staff performance reports

    Have permission controls but the ability to set what performance your staff can track.

    For instance filters such as:

    Total service sales
    New guests
    Total guests
    Total retail sales
    Total retail units
    % guests purchasing retail
    Add on units
    Add on $ sales
    Rebooking %
    Utilization %

    This would allow us to set goals and to have to ability to have staff concentrate on certain things. New staff need to worry about rebook % and % guest purchasing retail, while existing staff might need to concentrate more on utilization rates and add ons. Having just service $ and retail $…

    324 votes
    Waitlisted  ·  9 comments  ·  Admin →
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  16. Ratings

    It is so important for SEO to have lots of online reviews, especially on Google. If someone leaves a positive rating, they should be taken to Google, Yelp, or Facebook to finalize their review for being published online. If they leave a negative review, they should be given a screen that says something like, "We are sorry you had a less than positive experience. We will do what we can to make this right." Then, we should be notified if there is a negative review. This way, we can remedy negative outcomes without them being published online, and the positive…

    319 votes
    Waitlisted  ·  10 comments  ·  Admin →
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  17. Date of birth enhancements to forms and booking

    As a medical practice a patient's DOB is required. Please do the following;

    1) Require Birthdate when patients book online for the first time thereby automatically pulling it into their Client Profile,
    2) Change the Birthdate Forms field so it does not automatically default to "Today's Date" on the mini calendar selector (many patients are clicking on Today's Date accidentally),
    3) Add a field that automatically calculates the Age based on Birthdate

    Thanks so much!

    307 votes
    Waitlisted  ·  14 comments  ·  Admin →
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  18. Deactivating Staff - Show WHERE the remaining appointments are

    When DEACTIVATING STAFF, it will show that the staff member has an upcoming appointment, and that continuing to deactivate will not cancel the appointment, but may hide it.

    PLEASE make it so that we can find WHERE this appointment is. Dates. Times. Etc. It's crazy to look around and still not find it. Sometimes it several months into the future.

    301 votes
    Scheduled  ·  10 comments  ·  Admin →
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  19. Clock in/out with PIN

    It would be great if each person had to enter a PIN/Password before they could clock in so that it is strictly that persons timecard they are looking at. On a daily basis someone will accidentally clock someone else in/out while they are trying to clock themselves in/out. Also would be great for tracking attendance and tardiness because the way it is set up now ANY random person can clock someone else in/out and I have personally witnessed a stylist clock in another person who was not actually in the building.

    299 votes
    Waitlisted  ·  7 comments  ·  Admin →
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  20. Adjust appointment durations by clicking & dragging

    It would make it easier to be able to, on the fly, adjust the service duration of a booked appointment by being able to change the size of the appointment block by clicking and dragging the bottom of the appointment block.

    262 votes
    Waitlisted  ·  14 comments  ·  Admin →
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