5195 results found
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Contact Center Notifications
Staff will be notified when a new message comes into the message center
74 votes -
Block clients from booking with specific service provider
Some service providers prefer not to provide services for specific clients, but they are welcome to book with others. If there was a block function, we would not have to manually change appointment times/dates on other schedules.
73 votes -
Solicit ratings via text
We like to send our clients a post-appointment survey and have a much higher return via text over email
70 votes -
Send an auto-response to client messages outside of business hours
When clients write in outside of business hours it would be nice to have them receive a message saying so.
70 votes -
Advanced offers logic for groups of services
Would be awesome if there was a way to create an offer code that would be applicable only when services are purchased together - for example we give 50% off a sauna session when it is purchased with another service.
Currently we cannot have the system automatically apply the code since it will give the discount to the sauna as a stand alone service.
68 votes -
Enhanced reporting for staff on app
Our staff would love to see their timecard, tips, and other KPIs including pre-book
68 votes -
Ability to automatically send reports
Ability to specify automated sends of reports i.e. owners/managers receive weekly sales report
68 votes -
Service Bundles and Day Spa Packages
Service bundles - have the ability to have multiple services in one service booking, and for the services to be with different service providers.
i.e. "pamper package" books services in package back to back...
10:30am mani - SP 1
11am facial - SP 2
12pm massage - SP 366 votes -
Group bookings in the Dashboard
It would be wonderful to book group appointments from the dashboard. We end up booking two appointments, but they aren't combined like a group appointment booked online. The trouble comes up when one person cancels their appointment, but it doesn't cancel the group. We can end up with an orphaned appointment on the books that takes some detective work to figure out who they were originally scheduled with.
65 votes -
Referral Program
Automated way to allow clients to invite a friend, and when that friend completes their appt, they both get a discount.
65 votes -
Notification for bad reviews
A notification sends via email when a bad review is left on the email receipt.
65 votes -
online booking
Blvd is great from the admin side, but it's customer facing side is TERRIBLE. I need ya'll to prioritize fixing this.
I switched to BLVD a year ago after a decade with booker. I made the switch because I needed some of the features that boulevard offers that booker didn't. BUT IT HAS COST ME SO MUCH IN BUSINESS. I get complaints and confusion from customers about the online booking every day. The BIG issue is not being able to see all the available times in one view. Instead, people have to select a time and get assigned to a…
64 votes -
Text Receipt
There should be the option to text the receipt to clients. Some prefer it over the email
64 votes -
Adding an icon to appointments that activates if a guest has completed their forms.
It would be helpful if we didn't have to go into their account to check to see if they completed the forms.
63 votes -
Memberships - Agreement Forms
Would like to be able to attach forms to a membership or series (product instead of service). The workaround for this now is not ideal at all.
63 votes -
Pinch to zoom on mobile calendar
Only show times when the business is operating. On the desktop we can edit this, but on the app we have to scroll up and down to see the schedule since it shows a 24 hour view.
63 votes -
Alert online bookers that the credit card entered will not be charged at that moment, but just held on file
Clients always think that they have pre-paid for the appointment because they recall entering their credit card. They just start walking out the door after the appointment. We have to stop and tell them that they need to sign and approve the charged before we actually can charge the credit card.
63 votes -
Provide more details for disputed transactions
The details for disputed transactions are very puny. There should be more information on what the bank has provided, the actual end result (did I get the money back, did I lose it forever?) What other charges are associated with the dispute. Dates that all of those charges hit my account, etc...
61 votes -
Show Time Checked In And Time When Checked Out- Track How Long Services Are Taking
It would be helpful to have it log when the client checks in as arrived or in service to when they get checked out so as owners we can see on average how long each service is taking each one of our employees and we can adjust the service to match that.
61 votes -
Manually Push/Force Text Appointment Confirmations
We would like to see an option to manually push/force text appointment confirmations. We currently have text confirmations set to go out 2 days prior to the scheduled appointment. If clients do not confirm via text or email, the front desk will then call the client the day before to confirm their appointment.
With our previous scheduling system, our front desk staff was able to manually send out text confirmations each Saturday for appointments scheduled for Monday & Tuesday. With BLVD, the text confirmations for appointments scheduled on Monday go out Saturday evening and confirmations for appointments scheduled on Tuesday…
61 votes
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