5883 results found
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Waitlist only available on days with published schedules
Ability to tie waitlist to business hours/published schedules
94 votes -
Duplicate Client Report
A report that pulls all the clients that have duplicate accounts so we can easily merge them without having to stumble upon their multiple accounts or search the client list to see duplicates
93 votes -
Switch guest name
Hello,
When a client books for someone else like their spouse, sibling, or friend, and books the appt under their own name, it would be really nice o be able to switch the names/info without cancelling the appt. Cancelling is such a hassle when the guest is right in front of you and we need to make a quick change before they go back with their provider.We also like to keep notes on our guests for future reference on massage and skin care protocols, cannot link notes to the right profile if we cannot switch the names.
thank you…
93 votes -
92 votes
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90 votes
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Tip reports for staff on mobile
I do not want to give staff access to all reporting. It would be great if they had access to see their tips at the end of the day. This would be great to see a tip report on the mobile app as well.
89 votes -
Auto update expired cards
When clients have expired cards, having the system be able to automatically update the expired cards would make the business run smother.
88 votes -
Count No-Show & Early Cancellations in Client History even when charged per cancellation policy
Currently an appointment shows as completed if we charge them per the cancellation policy. the BLVD process is to click the cancel button and then document the appt as either late cancellation or no-show, upon which we are asked if we want to charge the customer. Charging the customer should happen, per the policy, but the appt status should remain No-Show or Late Cancel.
88 votes -
automatic confirmation text sent to clients booked the same day or 24 hours with no email on file
automatic confirmation text sent to clients booked the same day or 24 hours before appointment with no email on file. or a button/tab to click to send out the text
86 votes -
Wait list should not be available for days the particular staff are not scheduled or booked.
It should only show provider potential availability for times that are already scheduled booked for a staff member.
84 votes -
82 votes
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Send an auto-response to client messages outside of business hours
When clients write in outside of business hours it would be nice to have them receive a message saying so.
81 votes -
Block clients from booking with specific service provider
Some service providers prefer not to provide services for specific clients, but they are welcome to book with others. If there was a block function, we would not have to manually change appointment times/dates on other schedules.
79 votes -
form/ chart upload without an appointment
ability to add / upload client charts and forms that were previously treated under a prior booking system but have not been seen for an appointment under the new booking system. or overall ability to upload forms and charts without the need to attach to an appointment
78 votes -
Contact Center Notifications
Staff will be notified when a new message comes into the message center
78 votes -
Service Bundles and Day Spa Packages
Service bundles - have the ability to have multiple services in one service booking, and for the services to be with different service providers.
i.e. "pamper package" books services in package back to back...
10:30am mani - SP 1
11am facial - SP 2
12pm massage - SP 377 votes -
E-Scripts
Need E-scripts
76 votes -
Text Message Templates
Ability to create templates which can be selected when messaging a client. This increases efficiency and ensures a consistent and controlled customer service experience.
74 votes -
Ability to automatically send reports
Ability to specify automated sends of reports i.e. owners/managers receive weekly sales report
74 votes -
Group bookings in the Dashboard
It would be wonderful to book group appointments from the dashboard. We end up booking two appointments, but they aren't combined like a group appointment booked online. The trouble comes up when one person cancels their appointment, but it doesn't cancel the group. We can end up with an orphaned appointment on the books that takes some detective work to figure out who they were originally scheduled with.
73 votes
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