7122 results found
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76 votes
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Book two services at once: Mani & Pedi
Want clients to be able to book manicure and pedicure with two different providers at the same time to optimize available staff
75 votes -
Notification for bad reviews
A notification sends via email when a bad review is left on the email receipt.
72 votes -
no show
When a client no shows, keep their appointment on the schedule instead of cancelling it and removing it entirely. If their missed appointment could stay on the schedule, once marked as a no show it could change color or be labeled.
71 votes -
70 votes
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Change the Link for Google Review Requests
The link requires the person to have a Google account. Also it does not take them to the correct place. This should be a link that goes directly to the review page. Please add this option!!! The only current option is to go to the place id for Google. Instead, this link should connect directly to the review page. This would also allow people without a Google email and account to go directly to the page. The way it is now it asks the person to sign into their Google account.
70 votes -
Adjust appearance of Transaction emails
Ability to have some level of customization (text/font/theme) on transactional emails
70 votes -
Gratuity via Duo, even if service total is $0 (prepaid)
Maybe this idea was already posted, but I just got the Duo. Sometimes we have clients who have already prepaid and the total for services is $0. We realized the Duo will close out the sale and not prompt the client to leave gratuity. We have to ask and manually enter the gratuity amount in the checkout window before running payment. We would like to still have them select a gratuity amount on their own via the iPad, based on value of the service. If they left cash, they can still skip it. Thanks!
69 votesThank you for your feedback! Our team is in progress to address this issue and will have a resolution soon.
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69 votes
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Manually Push/Force Text Appointment Confirmations
We would like to see an option to manually push/force text appointment confirmations. We currently have text confirmations set to go out 2 days prior to the scheduled appointment. If clients do not confirm via text or email, the front desk will then call the client the day before to confirm their appointment.
With our previous scheduling system, our front desk staff was able to manually send out text confirmations each Saturday for appointments scheduled for Monday & Tuesday. With BLVD, the text confirmations for appointments scheduled on Monday go out Saturday evening and confirmations for appointments scheduled on Tuesday…
69 votes -
Alert online bookers that the credit card entered will not be charged at that moment, but just held on file
Clients always think that they have pre-paid for the appointment because they recall entering their credit card. They just start walking out the door after the appointment. We have to stop and tell them that they need to sign and approve the charged before we actually can charge the credit card.
69 votes -
Show Time Checked In And Time When Checked Out- Track How Long Services Are Taking
It would be helpful to have it log when the client checks in as arrived or in service to when they get checked out so as owners we can see on average how long each service is taking each one of our employees and we can adjust the service to match that.
68 votes -
alert the provider when clients reschedule
Providers get notified when clients book, but not when they just reschedule their appointment. It'd be helpful to get a notification.
67 votes -
Gift Card Enhancements
We use Gift Cards extensively and need to be able to see/distinguish when gift cards were purchased for myself or others. Otherwise at checkout it gets very messy.
Ability to see gift cards purchased for others in client profile
Ability to see gift cards gifted to/from another client in client profile
Ability to offer promotional gift cards (buy $100, get $50)
Ability to share gift cards with other clients67 votes -
Recurring Blocked times
Recurring blocks should have how often they repeat noted on them. Also, the ability to create recurring blocks should allow for specific dates. Ex: a block is placed on the first Tuesday of the month. Instead of a block recurring every 4 weeks, there should be an option for the block to repeat on the first Tuesday of every month following.
67 votes -
reviews
Regarding the new review platform, I see some improvements over previous iterations. However, the ideal configuration would be a direct prompt to a review platform of our choice, such as Yelp/Google. Once the customer spends generous time reviewing us internally on BLVD platform, they are unlikely to follow prompt for additional posting. We are essentially cannibalising our own reviews by using this feature.
66 votes -
Ability to purchase a gift card that has vouchers attached to it
Instead of giving a gift card for a dollar amount clients can purchase a gift card that is tied to vouchers/ specific treatments.
66 votes -
Ability to view completed forms as a client
Ability for clients to view their completed form submissions
66 votes -
Show time of arrival
It should show the time they arrived. Useful for coordinators if anything happens and we need this information.
66 votes -
Boulevard AI
We are switching from Mindbody which has an AI feature built in which we have used tremendously. The AI answers missed calls via text scheduling, rescheduling, or answering questions. It can be built into the practice website to have an extra scheduling option. This feature schedules appointments totally of $5,000+ for us each month when we are closed or on another line with a client.
65 votes
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