5250 results found
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Adding service in checkout instead of editing whole appointment
We are constantly adding services to client's treatments. It would be very helpful to be able to add them right in at the check out screen instead of having to edit the whole appointment. Besides the extra steps, it also messes with the way the schedule looks for the rest of the day! :)
636 votes -
One-Time Text Messages
The client would like to be able to send mass text blast to their clients.
612 votes -
Appointment Change History
The business would like to be able to see a change log within the appointment when service providers are changed.
601 votes -
Late cancel/no show email
When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc
546 votes -
Send clients secure link to collect credit card information
Ability to send a secure link to clients to collect credit card information to be stored in their client profile.
496 votes -
No more duplicate clients
If a returning client books online for the first time it creates a new profile even though they are giving the exact same information. This is a major problem because the front desk doesn't know there are duplicate profiles and when closing out the client we check the history to know the price. This has caused clients to be overcharged and then we have to deal with a refund.
440 votes -
Keep no-shows & late cancels on the books for utilization purposes
When we no show a client or they late cancel, it's removed from the service providers books. That effects their utilization. Preferably it would stay on the books (if there isn't time to get another client in here) and be checked out as late or no show with or without a fee. Also, if it was color coded differently to accentuate it on the schedule, that would be ideal.
419 votes -
Waitlist Notifications
When a client specifies an appointment time, service, and service provider and are added to the waitlist, it would be helpful to have a notification of this availability to be able to immediately schedule via the waitlist.
339 votes -
Text Reminder for incomplete forms
We can select specific appointments or all for clients who have incomplete forms. It will help with timing, as many clients run late or come exactly at their appointment time or do not read their emails. Especially if we are closed and our 10 am client affects the whole day. We like the forms complete also for our therapist to print or review their new client's information.
Example of what we send out...
"Hello - This is <BUSINESS NAME> sending a friendly reminder that you have incomplete intake forms in your email. Please take your time to complete these forms,…
332 votes -
SEE THE TIME CLIENTS CHECK IN
Would love to be able to see what time clients have checked in, so we can stay on top of when they are being taken back, and their average wait time!
329 votes -
326 votes
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SMS Marketing
Ability to market to clients via SMS within the dashboard
322 votes -
Notification for rescheduled or changed appointments
the business would like to be emailed when an appointment is changed/ modified or rescheduled.
291 votes -
Clock in/out with PIN
It would be great if each person had to enter a PIN/Password before they could clock in so that it is strictly that persons timecard they are looking at. On a daily basis someone will accidentally clock someone else in/out while they are trying to clock themselves in/out. Also would be great for tracking attendance and tardiness because the way it is set up now ANY random person can clock someone else in/out and I have personally witnessed a stylist clock in another person who was not actually in the building.
274 votes -
Enhanced staff performance reports
Have permission controls but the ability to set what performance your staff can track.
For instance filters such as:Total service sales
New guests
Total guests
Total retail sales
Total retail units
% guests purchasing retail
Add on units
Add on $ sales
Rebooking %
Utilization %This would allow us to set goals and to have to ability to have staff concentrate on certain things. New staff need to worry about rebook % and % guest purchasing retail, while existing staff might need to concentrate more on utilization rates and add ons. Having just service $ and retail $…
271 votes -
Ratings
It is so important for SEO to have lots of online reviews, especially on Google. If someone leaves a positive rating, they should be taken to Google, Yelp, or Facebook to finalize their review for being published online. If they leave a negative review, they should be given a screen that says something like, "We are sorry you had a less than positive experience. We will do what we can to make this right." Then, we should be notified if there is a negative review. This way, we can remedy negative outcomes without them being published online, and the positive…
253 votes -
Require new credit card to book online if existing card is expired
We have had clients book online and not input a new credit card because Boulevard had a card on file. The card on file is expired by more than 12 months. Please either delete the card on file after the expiration date, or require a new card when booking online if the card on file is expired.
240 votes -
Invoice & Payment
I would love to have an invoicing feature on Boulevard, where we can send an invoice to a client through email, and the client would be able to make a payment securely through Boulevard.
227 votes -
Adjust appointment durations by clicking & dragging
It would make it easier to be able to, on the fly, adjust the service duration of a booked appointment by being able to change the size of the appointment block by clicking and dragging the bottom of the appointment block.
219 votes -
Custom Automated Email Campaigns
To have the ability to create customized automations that trigger when certain actions are met, such as a few days after a new client's first visit has been completed or for a returning client. You could use it as a drip campaign to welcome new clients and introduce upsell opportunities.
207 votes
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