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6434 results found

  1. client notifications specific to the service they booked.

    we have many different services that require different pre and post care instructions. for example, in the booking notification for a spray tan we want to tell them to wear specific clothing, for lashes we want to let them know to plan not to wash their face or shower. for extensions we want to let them know to take Tylenol bc their heads will be sore. on vagaro I was able to customize the client instructions based on what service they were getting

    254 votes
    Waitlisted  ·  30 comments  ·  Admin →
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  2. Darken the unavailable hours on the calendar (instead of white)

    By accident, staff can easily book an appointment manually on the schedule with the white background on the calendar. Please let us choose a color for the unavailable hours. Black would be ideal because it is so different from the light background colors of the staff's available hours. Thanks!

    236 votes
    Waitlisted  ·  11 comments  ·  Admin →
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  3. better identification of NEW clients & first time bookings

    When someone creates a new online profile(new client bookings) the system should notify provider(s) that they have a booking with a new client and then send the client an email confirmation that is more tailored to new clients (advertises add-ons that may be beneficial, links to first timer tips or the provider website).

    235 votes
    Waitlisted  ·  10 comments  ·  Admin →
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  4. Custom Automated Email Campaigns

    To have the ability to create customized automations that trigger when certain actions are met, such as a few days after a new client's first visit has been completed or for a returning client. You could use it as a drip campaign to welcome new clients and introduce upsell opportunities.

    235 votes
    Waitlisted  ·  20 comments  ·  Admin →
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  5. Client is able to choose multiple waitlist dates

    I have had clients ask if they can choose multiple dates or chunks of time to be waitlisted rather than one day at a time.

    226 votes
    Waitlisted  ·  16 comments  ·  Admin →
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  6. Online Booking - Make it clear card is for holding reservation

    a lot of our online booking clients assume they have already paid for their services when booking online because they can add tip and input CC details. Many are confused because there is not a message saying that it is only holding the reservation for the appointment. Can there be a statement saying no charge is complete until day of service?

    219 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  7. Toggle tipping on/off per service or providers

    Have an option for tips to not be an option for some services. "Tippable services" so when we are checking people out it wont ask on services that do not allow tips.

    218 votes
    Waitlisted  ·  23 comments  ·  Admin →
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  8. Message clients through the mobile app

    Message clients through the mobile app!!!

    210 votes
    Waitlisted  ·  38 comments  ·  Admin →
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  9. Confirmation emails should be sent from Salon, not from Boulevard.

    The confirmations to clients come from Boulevard (as the email sender), but the thank you emails come from the Salon (as the sender). All should be from the salon to be consistent and for clients to be able to search emails and easily find the information.

    208 votes
    Waitlisted  ·  7 comments  ·  Admin →
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  10. Custom Automated Text Messages

    Today we manually text message clients when certain actions or appointments are booked/take place. It would be great if we could build this message workflow and automate these steps. We have been complimented on our customer communication methods and this form of automation would ensure no client is being left behind.

    For example:

    RELEASED AFTER AN ONLINE CANCELLATION BY A CLIENT:

    Hi XXXXX - Thank you for letting us know about your cancellation. It is appreciated. Did you have an alternative date and time in mind that we could hold for you? XXXX @ Lash Lovers

    RELEASED THE DAY BEFORE…

    208 votes
    Waitlisted  ·  34 comments  ·  Admin →
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  11. Merging appointments for the same client

    Merge appointments for the same client without having to cancel one of the original single appointments that were booked separately. Merging appointments should be an option prior to them arriving on the day of their scheduled service as well. Similar to the reschedule and cancel buttons when you select an appointment - it would be great to have a merging option as well.

    205 votes
    Waitlisted  ·  5 comments  ·  Admin →
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  12. Allow for scheduled holiday closures.

    Currently, the only way to block off for a holiday is to put individual blocks or change availability for staff individually. This is very time consuming for a large salon. Would be great if we could set the holidays for the year under management. Thanks!

    182 votes
    Waitlisted  ·  9 comments  ·  Admin →
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  13. financing directly in BLVD

    financing directly in BLVD

    • Requested by 4Ever Young (45 location prospect)
    179 votes
    Waitlisted  ·  21 comments  ·  Admin →
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  14. Have an Alert flashes when Client does NOT have a credit card on file

    At the very minimum, allow for a tag that would show when a client does not have a CC on file.

    177 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  15. Profile pictures for Clients

    Pictures next to client's name to reckognize who they are and how they like their service

    170 votes
    Waitlisted  ·  16 comments  ·  Admin →
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  16. Allow us to mark messages as unread

    we have multiple people reviewing messages, and want to mark it as unread so others can know that there is a new message and it needs to be addressed

    159 votes
    Waitlisted  ·  9 comments  ·  Admin →
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  17. Report that shows which staff member booked appointment

    Report that shows a breakdown of which staff members have booked appointments with the appointment details included.

    159 votes
    Waitlisted  ·  5 comments  ·  Admin →
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  18. allow an option for clients to have to fill out forms once a year instead of just first visit or every visit

    some forms we would like to have clients update yearly. it would be nice if the system automatically did this as an option in the form settings

    155 votes
    In Progress  ·  38 comments  ·  Admin →
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  19. online booking

    Blvd is great from the admin side, but it's customer facing side is TERRIBLE. I need ya'll to prioritize fixing this.

    I switched to BLVD a year ago after a decade with booker. I made the switch because I needed some of the features that boulevard offers that booker didn't. BUT IT HAS COST ME SO MUCH IN BUSINESS. I get complaints and confusion from customers about the online booking every day. The BIG issue is not being able to see all the available times in one view. Instead, people have to select a time and get assigned to a…

    152 votes
    9 comments  ·  Admin →
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    Waitlisted  ·  AdminJulia Egan (Product Marketing Manager, Boulevard) responded

    Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.


    On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…

  20. Separating out Memberships from Product List

    Memberships should live in the Memberships section of the Manage Business Tab and Manage Location so that there is information solely on products in the Products tab and memberships can be built and viewed in the Memberships tab.

    149 votes
    In Progress  ·  23 comments  ·  Admin →
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