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6219 results found

  1. Automated Pre and Post care instructions to be sent out with select services

    Automated Pre and Post care instructions to be sent out with select services. This way as soon as clients book an appointment they are sent the appropriate forms to fill out as well as a second email with pre-care instructions (for us this would be for permanent makeup services). This way when they arrive for their appointment they are set up for success. Then, upon checkout, they would be sent another email with their aftercare instructions. This would be amazing!!

    237 votes
    Waitlisted  ·  27 comments  ·  Admin →
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  2. Custom Automated Email Campaigns

    To have the ability to create customized automations that trigger when certain actions are met, such as a few days after a new client's first visit has been completed or for a returning client. You could use it as a drip campaign to welcome new clients and introduce upsell opportunities.

    227 votes
    Waitlisted  ·  20 comments  ·  Admin →
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  3. Client is able to choose multiple waitlist dates

    I have had clients ask if they can choose multiple dates or chunks of time to be waitlisted rather than one day at a time.

    221 votes
    Waitlisted  ·  16 comments  ·  Admin →
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  4. Online Booking - Make it clear card is for holding reservation

    a lot of our online booking clients assume they have already paid for their services when booking online because they can add tip and input CC details. Many are confused because there is not a message saying that it is only holding the reservation for the appointment. Can there be a statement saying no charge is complete until day of service?

    212 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  5. Confirmation emails should be sent from Salon, not from Boulevard.

    The confirmations to clients come from Boulevard (as the email sender), but the thank you emails come from the Salon (as the sender). All should be from the salon to be consistent and for clients to be able to search emails and easily find the information.

    207 votes
    Waitlisted  ·  7 comments  ·  Admin →
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  6. Custom Automated Text Messages

    Today we manually text message clients when certain actions or appointments are booked/take place. It would be great if we could build this message workflow and automate these steps. We have been complimented on our customer communication methods and this form of automation would ensure no client is being left behind.

    For example:

    RELEASED AFTER AN ONLINE CANCELLATION BY A CLIENT:

    Hi XXXXX - Thank you for letting us know about your cancellation. It is appreciated. Did you have an alternative date and time in mind that we could hold for you? XXXX @ Lash Lovers

    RELEASED THE DAY BEFORE…

    206 votes
    Waitlisted  ·  34 comments  ·  Admin →
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  7. Message clients through the mobile app

    Message clients through the mobile app!!!

    201 votes
    Waitlisted  ·  36 comments  ·  Admin →
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  8. Merging appointments for the same client

    Merge appointments for the same client without having to cancel one of the original single appointments that were booked separately. Merging appointments should be an option prior to them arriving on the day of their scheduled service as well. Similar to the reschedule and cancel buttons when you select an appointment - it would be great to have a merging option as well.

    196 votes
    Waitlisted  ·  5 comments  ·  Admin →
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  9. better identification of NEW clients & first time bookings

    When someone creates a new online profile(new client bookings) the system should notify provider(s) that they have a booking with a new client and then send the client an email confirmation that is more tailored to new clients (advertises add-ons that may be beneficial, links to first timer tips or the provider website).

    180 votes
    Waitlisted  ·  5 comments  ·  Admin →
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  10. Allow for scheduled holiday closures.

    Currently, the only way to block off for a holiday is to put individual blocks or change availability for staff individually. This is very time consuming for a large salon. Would be great if we could set the holidays for the year under management. Thanks!

    180 votes
    Waitlisted  ·  9 comments  ·  Admin →
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  11. Darken the unavailable hours on the calendar (instead of white)

    By accident, staff can easily book an appointment manually on the schedule with the white background on the calendar. Please let us choose a color for the unavailable hours. Black would be ideal because it is so different from the light background colors of the staff's available hours. Thanks!

    174 votes
    Waitlisted  ·  8 comments  ·  Admin →
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  12. Have an Alert flashes when Client does NOT have a credit card on file

    At the very minimum, allow for a tag that would show when a client does not have a CC on file.

    174 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  13. financing directly in BLVD

    financing directly in BLVD

    • Requested by 4Ever Young (45 location prospect)
    158 votes
    Waitlisted  ·  20 comments  ·  Admin →
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  14. Report that shows which staff member booked appointment

    Report that shows a breakdown of which staff members have booked appointments with the appointment details included.

    157 votes
    Waitlisted  ·  5 comments  ·  Admin →
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  15. online booking

    Blvd is great from the admin side, but it's customer facing side is TERRIBLE. I need ya'll to prioritize fixing this.

    I switched to BLVD a year ago after a decade with booker. I made the switch because I needed some of the features that boulevard offers that booker didn't. BUT IT HAS COST ME SO MUCH IN BUSINESS. I get complaints and confusion from customers about the online booking every day. The BIG issue is not being able to see all the available times in one view. Instead, people have to select a time and get assigned to a…

    148 votes
    9 comments  ·  Admin →
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    Waitlisted  ·  AdminJulia Egan (Product Marketing Manager, Boulevard) responded

    Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.


    On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…

  16. Full desktop experience on mobile

    147 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  17. Separating out Memberships from Product List

    Memberships should live in the Memberships section of the Manage Business Tab and Manage Location so that there is information solely on products in the Products tab and memberships can be built and viewed in the Memberships tab.

    147 votes
    In Progress  ·  23 comments  ·  Admin →
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  18. No show Prompt

    When there is a repetitive customer that no-shows, can the system prompt us when scheduling the customer to let us know that the customer has no showed "x" amount of times so we can decide to make an appointment or decline the customer

    146 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  19. Client app

    it would be great if the clients had an app to log into to be able to see upcoming appointments and also move/cancel them if needed.

    144 votes
    5 comments  ·  Admin →
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    Waitlisted  ·  AdminJulia Egan (Product Marketing Manager, Boulevard) responded

    Hey Folks! After reviewing some more, this request seems more focused on an app that clients would download to their devices. We're actively working on expanding our client-facing functionality, but we're going to start with a mobile-friendly browser experience before building out a mobile app. You can follow along on our progress for that client functionality here.

  20. Waitlist Automatically Reach Out To Clients When There Is An Opening

    Once I get a list of people on my waitlist and there is a cancelation I would like a text to be sent out saying "Hello! We had an appointment at 2pm come available. First to reply Yes will book this appointment. If you're not free, please ignore this message."

    142 votes
    Waitlisted  ·  4 comments  ·  Admin →
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