Auto text every client when a purchase is made, to book their appointment. Auto follow up, up to 3 times, if they don't book the appointment.

We would like to be able to create a customized auto text that can go to clients post appointment to say thank you and include a link to our google reviews to offer an incentive to leave a review. Such as $10 off next service.

It would be great if an automated text could be sent to clients if they text or call a location after its business hours. Letting them know when the business hours are, when they can expect a response, and how to book online.

We would like to automatically send out a thank you text when client checks out including a link to leave us a review.

It would be even better if we could also have customized texts for each service so it would also include their aftercare for the service they received.

I would the ability to send out smart reminders based on treatments. For instance someone gets Botox. We can set a reminder text to be auto sent out at a set interval reminding them they’re due and to schedule. This would be smart enough to know if they have an appointment on the books and not to send a reminder if that is the case. This would be a game changer.

Send a text after their appointment asking how for review

This would be great to have it almost like Google Calendar events, where you can add as many notifications as you want. We have a Rental Stylist who will not use our Boulevard booking because of this. She still uses her own personal booking service, which makes everything confusing for our Location Manager, and for the clients when they try to check in on the iPad.

Able to send out 2-3 text reminders. We came from a program that offered this option so our guests are used to the confirmation text but then receive reminder texts that are custom set for timing. many of our guests found the reminder texts helpful and it prevented no shows.

Currently guests don't receive any texts if they confirm through email and once they confirm, receive no reminders.

It would really help to add these options!

We currently use a program called Podium for all of our texts. This is a huge missed opportunity for BLVD to have a similar service. It would be great to be able to set up automated texts for the following: Birthdays, Review Requests (after checkout), New Leads, etc.

It would be great to be able to send out 2 appt reminder texts

It would be nice for clients to receive an appointment booking confirmation text (not just an email) and more than 1 text reminder before their appointments. This would help to have fewer last minute cancellations. Most clients check their texts more often than emails.

Clients get an appointment reminder text message the day before their appointment. Whether they have confirmed or not.

add a tool to text client confirmations 1 week prior to their appointment and then the day before their scheduled appointment. the emails go missed and clients get confused about when their upcoming appointments are.

IT would be good if after an appointment is finished, clients receive a text message with a thank you, letting them know of their next appointment, and giving them a fast link to leave a google review. In-app reviews BLVD dont matter as much as Google / FB / Yelp.

Is there any way to add the service name and start of time of the first 2-3 services within an appointment? Some patients see multiple providers in 1 appointment. Both providers get a text when the client arrives but one of the providers will not be seeing them until later -- having the visibility of what treatments they're scheduled for and the times has been requested by our providers. It would look something like:

Client has arrived
Mary smith
10:00am Facial
11:00am Botox

Hi. I would like to urgently request a few things regarding messages. First, and mot urgently, we need a customizable auto-reply for texts. This is necessary on days when (like today) our receptionist called out sick and we do not have anyone manning the messages thread. Clients will feel ignored and we have no way to communicate to them that we are short staffed at the moment. It is a threat to the quality of our customer service. Second (and less urgently but still equally logical), we would like to request being able to customize the confirmation texts that get sent out to clients. Thank you.

We would like the ability to add additional automatic texts. This could be used for something like a Welcome text for all clients with confirmed appointments for that day, or letting them know we need a new form of payment if the one on file has expired. Things like this

Be able to set a specific time of day when the text reminders are sent out.

Would like the staff name begin to auto populate when typing in the name for gratuity on a new ticket not associated with a service.

Automated text messages to send batch appointment reminders, forms, etc.