Settings and activity
3 results found
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78 votes
An error occurred while saving the comment -
54 votes
An error occurred while saving the comment Lovers Lane commented
Today we need to sell a New Product Sale first to then be able to see Redeemable vouchers on today's appointment. Ideally we should be able to check out the appointment, add a membership and redeem a voucher correctly ZEROing out the Service while retaining the Tip based on full price of service all on the appointment checkout. One step vs two steps.
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100 votes
An error occurred while saving the comment Lovers Lane commented
When redeeming a voucher it is ZEROING out the service for the service provider so her tips are being calculated on $0. We then need to manually calculate the tip amount to add back in when members checkout and tip a flat %% like 20%. SPs should be being tipped on the Member Price for the individual service that is part of the Membership voucher package.
So for a Refill where we sell 4x$30 vouchers for $108 vs $120 bought individually (10% discount incentive) they should be paid commission on the $27 ($30 less membership equivalent of 10%) and the tipping amount should be calculated on the $27 too.
Tipping and commission are connected to this problem as right now the SPs see ZERO commission for the service that has been paid for with a voucher and that seems quite wrong. I also need to now do a ton of manual work for payroll to ensure they are paid correctly for services paid for with member vouchers.
An error occurred while saving the comment Lovers Lane commented
When redeeming a voucher, it ZERO outs the service. This means that the Service Provider is unable to be shown how much commission they earn for the Service they have just completed that has been paid for with a "product" voucher. This also impacts tipping
In an ideal world when we schedule a year's worth of appointments we need the option to see overlapping appointments and alternatives suggested. Most clients understand that they need to be occasionally flexible.