Gratuity via Duo, even if service total is $0 (prepaid)
Maybe this idea was already posted, but I just got the Duo. Sometimes we have clients who have already prepaid and the total for services is $0. We realized the Duo will close out the sale and not prompt the client to leave gratuity. We have to ask and manually enter the gratuity amount in the checkout window before running payment. We would like to still have them select a gratuity amount on their own via the iPad, based on value of the service. If they left cash, they can still skip it. Thanks!
Alejandra Valdez
shared this idea
Thank you for your feedback! Our team is in progress to address this issue and will have a resolution soon.
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Alexis Boyer
commented
In addition, being able to specify which services will prompt them for gratuity. As a med spa we cannot accept gratuity on all of our services. Therefore, we are unable to use this feature which we have to ask and manually enter for services we accept. For example, a client will say 20 then have to clarify if it is $20 or 20% which is very uncomfortable to do. So adding this feature will be extremely beneficial.
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Rachel Silbereis
commented
We have this issue as well. We sell a bank membership so if someone uses the credit they have on file it does not push to the ipad. Any transaction should push to the ipad and then the client can see the charges, select use credit on file use card on file etc as well as add a grat
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Ben Stevens
commented
A follow up for this: if you use a gift card to pay for a service and it matches the total for the service it closes out the transaction. Sometimes this is desired, sometimes they want to tip on a credit card. I am not sure how to completely work around this, but some form of choice to close the transaction after the gift card or to tip on a credit card after clicking the "charge" button would be nice.
It can be a little uncomfortable to ask them what they want for a tip so we can manually add it, then the Duo prompts them for the tip which they can get confused by. All around slightly clunky.