6723 results found
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Cancellation Policy Pop-Up for Online Booking
A pop-up box for clients to check understanding of policy when booking online.
58 votes -
Need The Ability to Refund a Service Paid With a Voucher
There is no way to refund a service paid with a voucher. It's not uncommon for the front desk to make an error in ringing up a patient and if it's caught the next day there needs to be a way to undo it. We have varying redeemed voucher values and services. I cannot keep manually adjusting payroll outside of BLVD because this causes discrepancies between payroll and BLVD. It also can skew providers sales. BLVD needs to be able to account for every scenario that could occur with a transaction.
58 votes -
Boulevard AI
We are switching from Mindbody which has an AI feature built in which we have used tremendously. The AI answers missed calls via text scheduling, rescheduling, or answering questions. It can be built into the practice website to have an extra scheduling option. This feature schedules appointments totally of $5,000+ for us each month when we are closed or on another line with a client.
57 votes -
57 votes
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Automate the membership tag
The membership tag should automatically be attached to a client profile when they join any membership!
56 votes -
Receive a Notification for Disputes
Can we receive notifications for Merchant Disputes that arise?
Thank you!
56 votes -
Configurable Report Access for Privilege Groups
Enable specific report access toggling for each privilege group to ensure managers retain comprehensive visibility, while staff gain access only to their individual KPI metrics, reflecting the unique access needs of each role.
56 votes -
Custom Templates for Online Gift Certificates.
The ability to create custom templates for online gift certificates based on what time of the year. Ex. mother's day, Christmas, Thanksgiving, halloween, father's day...
56 votes -
55 votes
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Require completed forms during booking
Guests need to have forms filled out before their appointment and having this automatically required in order to complete/schedule their appointment, will help streamline the front desk and check-in clients quickly.
55 votes -
Allow us to check services done by a provider instead of having to customize each one
going in to each service and customizing is soooooo laborious. List all service and just check a box if the tech can -perform that service instead of hving to customize each service!!!!
55 votes -
Moving Appointment History
I would like to be able to see who moved appointments with time and employee information. It would also be great if certain privilege groups were allowed to move appointments and others weren't allowed to.
55 votes -
Change the Link for Google Review Requests
The link requires the person to have a Google account. Also it does not take them to the correct place. This should be a link that goes directly to the review page. Please add this option!!! The only current option is to go to the place id for Google. Instead, this link should connect directly to the review page. This would also allow people without a Google email and account to go directly to the page. The way it is now it asks the person to sign into their Google account.
54 votes -
reviews
Regarding the new review platform, I see some improvements over previous iterations. However, the ideal configuration would be a direct prompt to a review platform of our choice, such as Yelp/Google. Once the customer spends generous time reviewing us internally on BLVD platform, they are unlikely to follow prompt for additional posting. We are essentially cannibalising our own reviews by using this feature.
54 votes -
Add Class Pass Integration
We have clients that book through class pass - it'd be great if those could integrate and sync with Boulevard to ensure we aren't double booked.
54 votes -
Make commission reports available only for the intended staff member.
Commission reports are either turned off, and no one can see them, or they are turned on, and everyone can see them. There needs to be a way for each member only to see their commission reports.
54 votes -
Have Ability To Set Relationships Between Clients
I would love if there was a way that we could set up relationships between clients. Clients sometimes call and say they share a 'membership' or credit card with their husband and we have to ask the name and info of the husband etc. Or another example is someone wants to book an appointment for their 'sister' and there's no way to link the accounts. It would be much easier if we could see who a client is 'related' to in our system.
54 votes -
Balance Owed
When a client late cancels or no shows their appointment, our policy is to charge a late fee/no show fee. When they do not have a card on file, we would love if there was a way to have a hold on their account in the amount of the balance they owe. This way they can take care of it themselves when rebooking online or it will pop up when they call.
54 votes -
Send a secure link to add credit card info from their client profile
For clients who reach out to the salon directly vs. booking online, adding a feature from the profile we create for them that sends a secure link (or sends when prompted) to add their cc info so we have it on file. This would support our booking and cancellation policies without having to ask them for their cc info over the phone, via text or email.
53 votes -
product/service look up
A quick search that allows users to look up price of product or service without having to start a fake check out. Just a quick search that gives you the price and description
53 votes
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