Settings and activity
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3 votes
Wendy Hunt
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296 votes
An error occurred while saving the comment Wendy Hunt
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990 votes
An error occurred while saving the comment Wendy Hunt
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Currently, clients are required to pay a deposit when booking online, which is great. However, when appointments are booked by a stylist—in person, over the phone, or through the dashboard or mobile app—there’s no way to collect that same deposit in a consistent way.
The workaround of creating a manual sale and applying an "account credit" is not the same as a true deposit. It’s confusing both for clients and staff, and it adds unnecessary complexity to what should be a seamless process. If the goal is to ensure commitment and protect against no-shows, this functionality really needs to be available across all booking types—not just online self-booking.
My suggestion: If a deposit is required for a service, that requirement should apply regardless of how the appointment is booked—online, by staff, or through the app. The system should prompt staff to collect the deposit (or store the card on file) in the same streamlined way, without needing to create a separate transaction under account credits.
I hope this is something your team will consider. It would really help simplify things for both businesses and clients.
Wendy Hunt
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5 votesWendy Hunt
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627 votesWendy Hunt
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If Boulevard wants to remain competitive, this pricing structure needs to be revisited. I would strongly suggest one of the following:
Increase the base SMS allowance substantially
Offer an affordable unlimited SMS package
Or at the very least, adjust tiered pricing to reflect real-world salon usage
I want to keep growing with Boulevard—but if SMS is going to cost more than the platform itself, that’s a serious red flag for small business owners like myself.
Thanks for considering this feedback.