Settings and activity
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172 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
Wendy Hunt
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329 votes
An error occurred while saving the comment Wendy Hunt
commented
If Boulevard wants to remain competitive, this pricing structure needs to be revisited. I would strongly suggest one of the following:
Increase the base SMS allowance substantially
Offer an affordable unlimited SMS package
Or at the very least, adjust tiered pricing to reflect real-world salon usage
I want to keep growing with Boulevard—but if SMS is going to cost more than the platform itself, that’s a serious red flag for small business owners like myself.
Thanks for considering this feedback.
Wendy Hunt
supported this idea
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1,011 votes
An error occurred while saving the comment Wendy Hunt
commented
Currently, clients are required to pay a deposit when booking online, which is great. However, when appointments are booked by a stylist—in person, over the phone, or through the dashboard or mobile app—there’s no way to collect that same deposit in a consistent way.
The workaround of creating a manual sale and applying an "account credit" is not the same as a true deposit. It’s confusing both for clients and staff, and it adds unnecessary complexity to what should be a seamless process. If the goal is to ensure commitment and protect against no-shows, this functionality really needs to be available across all booking types—not just online self-booking.
My suggestion: If a deposit is required for a service, that requirement should apply regardless of how the appointment is booked—online, by staff, or through the app. The system should prompt staff to collect the deposit (or store the card on file) in the same streamlined way, without needing to create a separate transaction under account credits.
I hope this is something your team will consider. It would really help simplify things for both businesses and clients.
Wendy Hunt
supported this idea
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5 votesWendy Hunt
supported this idea
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711 votesWendy Hunt
supported this idea
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One feature I’m genuinely surprised doesn’t exist in Boulevard is the ability to approve or deny online booking requests before they’re automatically confirmed. Nearly every other major booking platform includes this functionality—and for good reason.
As a business owner, I need the flexibility to review appointments before locking them in. Whether it’s for new clients, service compatibility, or stylist scheduling nuances, the ability to screen and approve incoming requests is a critical workflow tool that should absolutely be included in Boulevard.
For context, here are just a few platforms that offer this feature, along with their pricing:
DaySmart: Starts at $29/month; Premium plan at $199/month.
Vagaro: Starts at $23.99/month; scales up to $83.99/month.
Fresha: Free for individual professionals; charges apply for additional team members.
GlossGenius: Flat rate of $24/month.
Square Appointments: Free for individuals; Premium plan at $69/month.
Acuity Scheduling: Plans range from $16 to $61/month.
Mindbody: Plans start at $129/month.
Booksy: $29.99/month; additional users at $20/month each.
Schedulicity: Starts at $34.99/month; pricing increases with additional providers.