Settings and activity
34 results found
-
1 vote
Asenath Avinash
shared this idea
·
-
170 votesAsenath Avinash
supported this idea
·
-
5 votesAsenath Avinash
supported this idea
·
-
60 votes
An error occurred while saving the comment Asenath Avinash
supported this idea
·
-
4 votesAsenath Avinash
supported this idea
·
-
1 voteAsenath Avinash
shared this idea
·
-
3 votesAsenath Avinash
supported this idea
·
-
15 votes
An error occurred while saving the comment Asenath Avinash
commented
clients get stuck in a frustrating circular dead end when booking if they want to change selections because the don't know that they have to click on the item and remove it from the cart. please add a trash can icon so that it is more obvious that they need to remove the item from the cart. this would make the online booking experience so much better for the clients.
Asenath Avinash
supported this idea
·
-
3 votes
An error occurred while saving the comment Asenath Avinash
commented
this would be so helpful. clients are routinely confused about how to empty their cart to go back and change their selections
Asenath Avinash
supported this idea
·
-
13 votes
An error occurred while saving the comment Asenath Avinash
commented
Make the "first available" option more obvious in the online booking widget. The way it is now, it looks like you have to choose a therapist, which can lead to clients not seeing a bunch of available appointments. Can you make it more obvious that they don't have to select a practitioner and can just choose first available. this would help a lot with the online booking
Asenath Avinash
supported this idea
·
-
67 votes
An error occurred while saving the comment Asenath Avinash
commented
3 hours after submitting this idea I received this email from a new customer:
"Hello,I was given a giftcard for your spa and am excited to book my first massage. I tried to book through your website, but it forced me to select a specific massage therapist and then click through individual days trying to find an open spot. I was not able to find any that work with my schedule. Do you have any available slots either after 6 PM on a weekday or anytime on a weekend for a 50 minute deep tissue massage with a female massage therapist?
Thank you,
Rebekah"This is what I'm talking about. If she didn't have a gift card with us she would have given up and moved on. It's a non-stop issue. Until you can get us a calendar view can you at least make the "select a therapist" section say "select a therapist or see first available" or something to make the "first available" option more obvious to people? The way it looks now, its easy to miss that option and think you have to slect a therapist which is a complete guessing game for someone just trying to book an appointment that fits their schedule.
Asenath Avinash
shared this idea
·
-
90 votes
An error occurred while saving the comment Asenath Avinash
commented
Why is this waitlisted? It's critical. It's cost my business so much. our 13 years of growth have gone backwards since switching to blvd because our clients can't see the whole schedule and all of the therapists' availabilty and it's just so frustrating for clients to do online booking. please, please, please, please fix this.
An error occurred while saving the comment Asenath Avinash
commented
when we used booker, our clients could basically view an entire day's availability. they miss being able to do that. they'd often scan the openings with different therapists and choose a time and therapist that works best for them. Especially useful if they are booking for a couple. But now they have to choose a time without being able to see who all is available that day and at what times. Can they have a more comprehensive view of their options (times and service providers) before having to select a time?
Asenath Avinash
supported this idea
·
-
28 votes
We're excited to let you all know that this is actively in progress and will be released before the end of this year. Thank you for submitting this feedback!
Asenath Avinash
supported this idea
·
-
2 votesAsenath Avinash
supported this idea
·
-
7 votesAsenath Avinash
supported this idea
·
-
5 votesAsenath Avinash
supported this idea
·
-
4 votesAsenath Avinash
supported this idea
·
-
36 votesAsenath Avinash
supported this idea
·
-
18 votesAsenath Avinash
supported this idea
·
-
8 votesAsenath Avinash
supported this idea
·
We would like to be able to view all of the automated emails that go out for booking confirmation, cancellations, receipts, etc and be able to customize those to our brand and business. Currently there is no way in boulevard to even see what is in the content of those emails.