Settings and activity
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14 votes
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Beret Loncar
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3 votesBeret Loncar
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3 votesBeret Loncar
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10 votesBeret Loncar
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14 votesBeret Loncar
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14 votesBeret Loncar
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28 votes
We're excited to let you all know that this is actively in progress and will be released before the end of this year. Thank you for submitting this feedback!
Beret Loncar
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36 votesBeret Loncar
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8 votesBeret Loncar
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7 votesBeret Loncar
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15 votesBeret Loncar
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15 votesBeret Loncar
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63 votesBeret Loncar
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19 votesBeret Loncar
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64 votes
An error occurred while saving the comment Beret Loncar
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148 votesBeret Loncar
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88 votes
An error occurred while saving the comment Beret Loncar
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That this is not built is an issue. It is not a good booking experience and is a turn-off I think as it is for new clients specifically. We know that seeing faces builds trust in marketing. No faces are seen in the only booking flow that has new clients.
Currently, the only people who really can use the widget well are return clients as they know exactly who they are looking for. Right now if you want to switch proviers at the end you can...sort of but not if there is no other slot at the right time. You really need to see who is working on what day to pick.
Look at all the comments below...I have a feeling we are losing a lot of people due to this. Our abandoned cart rate is fairly significant.
Return clients will return, but new ones HAVE to be convinced and booking blind is not convincing. I would love to see this updated.
Beret Loncar
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3 votesBeret Loncar
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15 votesBeret Loncar
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This review is extreme. The online booking flow is frustrating though. You should just be able to look at a day and see what is available with whom. It is rare for customers to shop by practitioner.
This is specific to a growth issue, ie. it is hardest for new customers and new customers are the most expensive customers. If we make it hard for new people...we stop growing.