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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8144 results found

  1. Have the flexibility to change the order in which staff are displayed when booking online. It currently defaults to highest price first, then alphabetically. Critical to have the flexibility to move staff up/down the list. In our case, staff are rewarded for performance by being listed first online. This is a pretty standard feature across all other booking software providers.

    4 votes

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  2. Love the new form expiration feature! It would be cool if it would just have the clients confirm that their medical form does not need to be updated. Rather than have them completely redo it.

    7 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  3. 1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. 1 vote

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  5. Have an icon on appointments for new clients that says 'NEW' like on the Boulevard app that way we can easily identify who is a new client.

    6 votes

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  6. May we please have a tax exempt button at checkout and a report pull to quickly account for tax exempt purchases? Thank you1

    1 vote

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  7. Patients or clients don't know what boulevard is, when a cancellation email is sent out it shows that it is from boulevard, not my business name. This needs to be changed so it looks like its coming from the correct place, the business name, so patients/clients can actually open the email and it can serve its purpose. This has been brought up before here but clearly nothing has changed.

    6 votes

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    1 comment  ·  Admin →
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  8. Please integrate a feature in the patient chart that tallys every time we mark a patient as a no show for their appointment. The system currently doesn't track it and we would like to be sure to take deposits for patients that are consistently booking and not showing up to their appointment.

    8 votes

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    1 comment  ·  Admin →
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  9. It would be great if we could link profiles together as married or children. When children come in we give them their own profile no matter the age so if we could link them to the mom i feel like that would be easier.

    3 votes

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  10. Allow customization of discount buttons such that the discounts that are used regularly are easily accessible. Ex: I want a button that has a discount of 3.5% that I can click instead of typing in the discount percentage every time.

    4 votes

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  11. Send the provider a reminder of each upcoming appointment, the same way the clients get reminders.

    1 vote

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  12. Enable the option to use wallet balance(s) for online purchases, such as packages.

    1 vote

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  13. Gift Cards should be stored on the recipients file, not the purchasers. Would make finding them a lot simpler! Also should have to/from.

    12 votes

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  14. the business would like to be emailed when an appointment is changed/ modified or rescheduled.

    623 votes

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    Waitlisted  ·  96 comments  ·  Admin →
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  15. Having a pre treatment just like Processing Time, Finishing Time, Transition, but BEFORE PLEASE!!! So when clients need numbing or lets say a client may need consulting??? it would make sense to have a way to que front desk staff where it's appropriate to double book.

    2 votes

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  16. Have a little box or some icon on appointments that indicates that service is part of a package. This way it will be easy to see from the schedule screen.

    2 votes

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  17. If a client normally receives a monthly facial as part of their membership but isn't able to come in for 2 months, they should be able to take those 2 unused facials and upgrade to a higher level facial. For example, the membership provides a monthly Signature Facial. But, the client hasn't been to the office in 2 months. The value of the services owed equates to that of a higher valued facial (Hydrafacial for example). They should be able to "swap" the 2 unused facials and the system should be able to "pick them up" from the client's unused…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  18. The waitlist is useful for filling schedules with people who are already interested in coming in on specifica dates/times. Leveraging. this via the API would allow automations around those waiting clients. Necessary details:

    location (name & ID)
    service (name & ID)
    client (email & ID)
    preferred timeframe

    1 vote

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  19. On mobile, the booking flow becomes unclear when a service includes add-ons or required options.

    It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.

    If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.

    This creates confusion and friction in the booking experience and likely contributes…

    2 votes

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  20. This would allow businesses the option to capture photos and other images using an external software and have them stored within a client's profile within their Gallery.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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