Since we have our cancellation policy set to 24hrs before any penalties, clients recieve the following message the day-of: "Free cancellation or modification before Mon, Nov 3, 2025 at 5:00pm CST. After that, changes will result in a charge of 50% of your appointment total."

The above statement does not account for the fact that it is already the day of the appointment. Thus, it confuses the clients as the deadline date to cancel and/or modify their appointment has already passed. This could be rectified in one of two ways:

• Change the base verbiage to "Any modification or cancellation at this point in time is subject to a charge of 50% of your appointment total." or something along those lines
• Allow the salon to edit the base verbiage so that they can manual input their own policies and specific criteria that need to be met.