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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8473 results found

  1. When you have multiple locations it would be great to bring back the Title on the report page with

    LOCATION NAME
    DATE RANGE

    Also, can you make the credit card fees amount font larger. That's pretty important for an owner and accountant.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  2. Please make the Service Order Scheduling more streamlined for Services that are not "flexible". Instead of numeric values, please make a flow chart where we can step up "fixed" scheduling options by the name of services and visually see what is first service, second service, third service, etc. Sometimes we have 1 or 2 ways we can schedule a service but it is still not necessarily "flexible" when it comes to other services.

    2 votes

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  3. We have a lot of clients who want to submit their expenses to HSA and FSA accounts. They keep asking us for a report for the year that has the dates they were here, a detail list of all the services provided on that visit, the cost of each individual service and upgrade to that service, and the payment method used for that visit. We need to be able to "print" or download this as a PDF that looks professional with our company logo and contact information on it.

    2 votes

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  4. Create a drop down menu for everyone associated with that phone number. Client can choose whom they are booking an appointment for. Especially children that they don't want to create an account for.

    2 votes

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  5. Current gift card max is $500, which limits our ability to sell gift card bonus specials. Plus you can't even buy multiple gift cards in one transaction to offset that limit. Please fix this. You should be able to buy gift cards for any value.

    15 votes

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  6. It is still far to easy to double book resources (the pop up warning when initially booking is nice, but limited to initial booking, rescheduling will still allow a resource to be double booked unintentionally)

    It would be great to have a forward looking report to let me know any resources that are double booked in the next n days or weeks. Then I can solve the problem before it becomes a crisis.

    3 votes

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  7. Sometimes I need to be able to add in a note or something like log in a medication received. We should be able to do that without having to create an appt

    10 votes

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  8. I sometimes apply the wrong amount of account credit to an order and need a way to undo it without adjusting balances or voiding the order.
    I had to charge a client for a deposit instead of transferring it to her second session today and it was painful! I hadnt even finished the checkout, i just had no option to return the credit to her account because i hit "apply". please make it easier to cancel application of credit; it should only take the account credit once checkout is complete.

    2 votes

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  9. Hi Boulevard Team,

    We’re hoping you can help us determine whether there is a cleaner workflow for an issue we’ve encountered with our twice-yearly promotional sales.

    We are a medspa/wellness practice and use Boulevard Packages for our Summer and Winter Sales. This works extremely well for nearly all of our services because patients can shop all sale offerings in one place online, purchase a package, and automatically receive the appropriate vouchers in their account.

    The exception is Botox and Dysport.

    During our sales, we typically offer:

    30 units of Botox for $300
    90 units of Dysport for $300

    Historically, we…

    2 votes

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  10. There should be a way to collect a flat fee at time of online booking, rather than having to manually enter a % of the list price. If I want to collect a $50 deposit for all my services, I shouldn't have to figure out what % 50$ is for each of my services.

    2 votes

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  11. There have been many instances where an issue arises and it takes 15-20 minutes before a human jumps into the chat after the bot gives me the steps to try and fix it on my own. Because it is a chat there are times where what they are asking you does not make sense and for them to go into further detail then it takes a longer response time, following pictures etc. when a phone call would be faster for step by step insturctions.

    2 votes

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  12. This would give businesses the ability to add $$ to a gift card when a qualifying amount is purchased. Example: Buy $100 gift, get $25. This would automatically add the $25 for gift cards purchased over the $100 amount.

    2 votes

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  13. It takes so much longer to have to manually add new products when we used to be able to duplicate the product which lessens efficiency. Please bring it back!

    2 votes

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  14. we would love more colors to assign to staff profiles to avoid confusion and mistakes!

    4 votes

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  15. For recurring guests save completed form to profile so they don't need to complete every time

    2 votes

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  16. we would like the offer code to be worth ZERO dollars- that way when someone sees an offer online like grand opening promo they can put it in their appt when booking and the provider knows to give the offer

    2 votes

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  17. The ability for units to be auto-calculated in charts. EX: SP entered 50 units using markup, and that is automatically added up in the chart so they don't have to do this manually. Bonus if the unit total on the chart can then be automatically applied at check out.

    2 votes

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  18. 4 votes

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  19. When building a form/chart.
    -First supply the text: title and options, then choose the format: multiple choice, dropdown, or checklist.
    -Copy & Paste- the copy should appear directly beside or below, NOT at the bottom of the document.

    6 votes

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  20. I just had another client come in and have to book in person because he couldn't figure out how to get a service out of the cart with the booking widget. People don't know to hit the service to get the button to remove the service. Also, the back arrow on the widget is sooooo small and in an area that people aren't looking. Please make it big and put in a spot where people can see it. PLEASE, please, please... update the booking widget! I would have lost that client if he didn't come in to book his appointment.…

    7 votes

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