7694 results found
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Valid credit card for all clients when scheduling
We have had several clients schedule without a valid credit card on file and they no show. I just recently found out that if the client already has their name and info in BLVD from another spa that they are not required to input info. This is big issue since we have had 5 clients no show with no way to charge them.
3 votes -
Add Payment Method and Created_On Date to Gift Card Liabilities Report
Add columns for original payment method and created on dates
2 votes -
Resource Only Services
We have a sauna and cold plunge, which does not require a provider but does only fit 6 people. Being able to configure resource only services would be great for this, but currently all services require a staff member to book
2 votes -
Boulevard Duo NEVER WORKS + Support Issues
Hi everyone. I’m genuinely looking for insight because we are at a breaking point.
We are a busy medical spa processing high-dollar transactions daily, and the Boulevard terminal issues have become incredibly disruptive to our operations. There have been multiple instances where the terminal simply won’t process payments at checkout. We ask patients to re-run their card several times, they call their bank while standing at the desk, and the bank doesn’t even see an attempted transaction. It’s embarrassing and it undermines trust at the end of what should be a seamless visit.
For context:
• We have the newest…2 votes -
12 week jump rebook button
4/6/8/12 week button We need 12week rebooking button for Neurotoxin patients that need rebooking. Please and thank you
2 votes -
Road Blocks in Booking
Please make a way the client to just log in when booking rather than being sent a code to email or phone. All the steps to finalize booking are road blocks that can cause them to not complete the sale or scheduling. The majority of our clients currently call the office or book on site bc they don't feel the booking platfrom is user friendly.
2 votes -
Phrases for Messages in Client Profile and Calendar View
Ability to use Phrases (Messages) feature from the Client Profile and Calendar View, in addition to the Messages tab.
10 votes -
DO NOT delete messages from a clients profile when their phone number changes
When a client changes their phone number , it erases ALL messages tied to that phone number. This is frustrating. Sometimes we refer back to past conversations for information, photos, etc.We are a med/spa office and rely on our system to keep track of all important info such as messages between client, Charting, etc. This would be the equivilent if all of a sudden medical carts went missing. Please fix this
5 votes -
Virtual Consults
It would be nice to have the ability for patients to do virtual consultations directly through BLVD!
10 votes -
Client profile notification when you are leaving the page without saving
Just like when you leave a service without saving, a notification pops up asking if you still want to leave and if you would like to save and exit.
2 votes -
guest does NOT have to put an email in just to see if there is openings
When the client is looking for an appointment online, please make it where they don't have to put in an email just to see if there is an opening. Once they see there is an opening and they are ready to book... then have them put in an email.
3 votes -
Gift Card Wallet Transfer
The online gift card system in Boulevard appears to be designed around the assumption that users are buying gift cards for themselves, which does not reflect real-world behavior. In practice, almost all gift cards are purchased as gifts for other people, and the current workflow breaks down because of this.
From the start, the system creates confusion by requiring sign-in and prompting non-account holders to enter “YOUR phone number or YOUR email address,” with no clarity on whether this refers to the purchaser or the intended recipient. Purchasers frequently enter the recipient’s information, assuming that is where the gift card…
3 votes -
service deposits
We need the ability to charge a booking fee/service deposit NOT just online but in person booking and over the phone appointment bookings.
4 votes -
Ability to toggle back to the date of sales
For this example, imagine it is 11/20/25. I need to look at sales for 11/5/25. I want to check multiple transactions/order #s for that date. After viewing each order to go back to 11/5/25 I need to do the extra step of filtering the sales for that date again. It would be most helpful to be able to return that specific date with a back arrow vs needing to filter all sales again.
5 votes -
Request new clients to complete their profile so they are opted in for text marketing.
When a new client calls to schedule and a profile is created for them, it automatically opts them out of text marketing. There should be an option for the appointment to be "set" but the client has to complete the rest of their profile. Leaving them opted in for messages in the beginning.
4 votes -
Year to Year Comparison
I’d like to see a single report that provides both year-over-year and month-to-month staff performance comparisons. Since our salon operates heavily on goals and performance metrics, having a full annual comparison alongside monthly trends in one report would make tracking performance much easier. This would save time, reduce the need to generate multiple reports, and give a clearer overall picture of staff performance.
4 votes -
Rating Report
We would really like a report that shows ratings (number of stars the client gave, location visited, service provider, and if they clicked to post the rating on google)
2 votes -
invoice clients
I would love for the clients to be able to check out from home using there cc and not have us input it. can I integrate a processing system?
2 votes -
Guest Experience Impact: Contact Info Required Before Viewing Dates
Boulevard now requires guests to enter a phone number or email address before they are able to view appointment dates and availability. Previously, guests could browse services, select a professional, and view available times before being asked to provide contact information at the final step of booking.
This change introduces friction early in the booking flow, particularly for first-time guests who are still in an exploratory phase and simply want to check availability. Requiring personal information before showing dates can feel premature and may reduce trust or willingness to continue, especially compared to platforms that allow guests to view availability…
5 votes -
Can we add a PRINT feature to the Schedule page?
It would be nice to be able to print the daily schedule.
5 votes
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