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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8473 results found

  1. Ability to add middle initials to account. We have many clients that have the same exact name (crazy, right), and having a way to list a middle initial to differentiate these clients would make check in much more swift.

    7 votes

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  2. our former booking platform had an Express Booking option. New client would call in, we would get their name and number and book the service with service provider and then while still on the phone we selected "Express book" we would say "did you see that text come through?" OK perfect. Just finish filling that out in the next 10 min and your booking will be confirmed and all set. It is time sensitive so make sure you fill it out completely as soon as we get off the phone. They input the rest (Email cc, correct spelling of their…

    19 votes

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  3. How can you have a guest's full history of services available for the provider to access in their app?

    2 votes

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  4. The new product screen is helpful for "tab" jumping between lines. It would be nice if the "category" drop down allowed you to start typing and showed hints with those letters. As it is you get in a flow of type, tab, and then have to go back to the mouse to click. I would really love to just keep my hands on the keyboard for as much of the process as possible!

    3 votes

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  5. Please have product units show the original value paid similar to vouchers. (In both wallet and checkout)
    At our practice we pay providers a commission on Injectable Services performed however they get a percentage based on the cost paid by the patient, not always the full cost value.
    We allow our patients to pre-pay for injectable product units on sale to store in their wallet for later use.
    When they come in to redeem their treatment we would like the checkout to reflect the original valued paid for those units (while also not interfering with their correct dollar amount due…

    2 votes

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  6. When we publishing changes to existing consent forms for future use, Boulevard automatically reassigns the updated form to previous appointments that are already completed and checked out.
    This shows as forms not completed for those past appointments (going back days and months) and makes it difficult for management to properly if past consents and records were properly completed.
    Please only apply the newly published consent to future appointments or give us the option to apply it only to appointments that are not yet checked out.

    2 votes

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  7. Every time I refresh the Dashboard Calendar or make any appointment changes, all resource calendars automatically reappear and get selected. This is really frustrating because we don’t use the resources calendar at all, it’s irrelevant because we can see what resources are being used in the staff calendar, and there’s no reason for them to show up. Please add a setting so resources do not auto-select or auto-display after refresh or appointment edits.

    7 votes

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  8. Currently the Retention Report is limited to 180 days, I would like to see this expanded to 1-year and 2-years.

    11 votes

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    0 comments  ·  Reporting  ·  Admin →
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  9. Tip rule based on provider. At our practice, we offer injectables, and the nurses do not accept tips, but clients should be able to tip their estis for facials without also getting prompted to tip their injector.

    2 votes

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  10. 2 votes

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  11. I had to enter photos under clients gallery individually, that I had taken from another device I use for consultations.

    2 votes

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  12. My suggestion is that all appts can have different reminders such as lash lifts and tints, reminding them to take out their contacts before

    2 votes

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  13. Please allow carryover of a GCLID or other advertising click ID into the boulevard overlay for accurate ad tracking. Google tags cannot gather information from any info-boxes filled in with the overlay for enhanced conversion like email / phone tracking. Having a GCLID value that carries over and can be accessed in appointment / order sales tracking would be incredibly useful for businesses looking to narrow down their true ad performance.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  14. We are unable to create and sell PPU based packages online. We want to do fixed units for botox at a set price and the units be tracked under credit. We can't do this at the moment

    2 votes

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  15. Have the appointment duration automatically update based on the client’s checkout time, so the schedule reflects the actual time the provider spent with the client. This would improve schedule utilization and appointment-length tracking without requiring staff to manually adjust anything.

    2 votes

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  16. When updating product quantities on the new product page layout the "tab" jumping between fields is much less convenient than the old page layout. If I was in the adjustment column on the old page, entered a number, and hit "tab" it would take me to the adjustment column on the next line. Now it takes me to the updated qty, then the save button for the line, then to the adjustment column on the next line. The old format was much more useful.

    Second item: when updating product inventory the "save" button at the top now closes the entire…

    2 votes

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  17. It would be nice in the booking page to just show all stylists and their availability so clients dont select one stylist just to find out they dont have a good time slot for them and have to start their booking over from the beginning. if not all stylist at least allow the client to select multiple stylist they like to sit with so they can view more available time slots

    3 votes

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  18. Offering digital gift cards with an auto generated gift card number would be great! We do not offer physical gift cards. So, the only way for us to sell gift cards at the salon is through the salon website via Boulevard.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Our salon needs commission tiers with a layered structure, e.g., $1-2500 = 40% of that amount. Then, the amount between 2500-3500 could receive 45%, and 3500-5000 = 50%, and so on. This should also include an hourly and commission option to fulfill state minimum wage requirements that can be reflected in the commission totals. (minimum hourly rate; or rate desired would work randomly with the commission totals showing that the hourly totals could be nullified by commission amounts if desired.)

    6 votes

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  20. When a patient no shows or late cancels, make the notification in patient history red so that it's easily visible that it was not just a regular cancellation.

    586 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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