8527 results found
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Customizing the email/text confirmation
I want to customize the message that goes out for confirmation without Boulevard limiting the text idea and wording. This would enhance the client experience.
14 votes -
International support for 2FA
Ability to set 2-Factor Authentication for staff with international phone numbers (eg. The Philippines)
2 votes -
Notification for rescheduled or changed appointments
the business would like to be emailed when an appointment is changed/ modified or rescheduled.
632 votes -
Change cancellation emails to be from the business name, NOT Boulevard!!
Patients or clients don't know what boulevard is, when a cancellation email is sent out it shows that it is from boulevard, not my business name. This needs to be changed so it looks like its coming from the correct place, the business name, so patients/clients can actually open the email and it can serve its purpose. This has been brought up before here but clearly nothing has changed.
6 votes -
No call / No show
Please integrate a feature in the patient chart that tallys every time we mark a patient as a no show for their appointment. The system currently doesn't track it and we would like to be sure to take deposits for patients that are consistently booking and not showing up to their appointment.
8 votes -
being able to link clients to their spouses and children
It would be great if we could link profiles together as married or children. When children come in we give them their own profile no matter the age so if we could link them to the mom i feel like that would be easier.
3 votes -
Send reminders to providers for each upcoming appointment, the same way the client gets a reminder
Send the provider a reminder of each upcoming appointment, the same way the clients get reminders.
1 vote -
Enable option to use wallet balance for online purchases
Enable the option to use wallet balance(s) for online purchases, such as packages.
1 vote -
Gift Cards should be stored under the recipients file. Not the purchasers.
Gift Cards should be stored on the recipients file, not the purchasers. Would make finding them a lot simpler! Also should have to/from.
12 votes -
Having a pre treatment just like Processing Time, Finishing Time, Transition, but BEFORE PLEASE!!!
Having a pre treatment just like Processing Time, Finishing Time, Transition, but BEFORE PLEASE!!! So when clients need numbing or lets say a client may need consulting??? it would make sense to have a way to que front desk staff where it's appropriate to double book.
2 votes -
Have an icon for services that are part of a package
Have a little box or some icon on appointments that indicates that service is part of a package. This way it will be easy to see from the schedule screen.
2 votes -
Swap Groups for unused membership packages
If a client normally receives a monthly facial as part of their membership but isn't able to come in for 2 months, they should be able to take those 2 unused facials and upgrade to a higher level facial. For example, the membership provides a monthly Signature Facial. But, the client hasn't been to the office in 2 months. The value of the services owed equates to that of a higher valued facial (Hydrafacial for example). They should be able to "swap" the 2 unused facials and the system should be able to "pick them up" from the client's unused…
2 votes -
Share treatment plans or files with clients ie. Lab results etc
Our previous system had a very easy way to share our customized treatment plans with clients as well as lab results. This would be perfect.
4 votes -
Pull waitlist details via the API
The waitlist is useful for filling schedules with people who are already interested in coming in on specifica dates/times. Leveraging. this via the API would allow automations around those waiting clients. Necessary details:
location (name & ID)
service (name & ID)
client (email & ID)
preferred timeframe1 vote -
Mobile user experience
On mobile, the booking flow becomes unclear when a service includes add-ons or required options.
It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.
If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.
This creates confusion and friction in the booking experience and likely contributes…
2 votes -
Ability to upload image files to client gallery via API
This would allow businesses the option to capture photos and other images using an external software and have them stored within a client's profile within their Gallery.
1 vote -
Make customer service available by phone 24/7!
Make customer service available by phone 24/7! We pay $300 (at least I do) to not be able to call and get some questions answered is a little crazy. I wanted to open a new account for a new location and I have to wait 4 days to speak with someone? My schedule changed and I missed the scheduled call. Now I have to wait until next week? I have a report I have to pull up that just won't show me accuracy. It means I have some settings on wrong so now I have to type out my issue…
6 votes -
reminder to book for members
Would like to see a marketing feature that will automatically send members a reminder to book based on the type of membership. Each membership will need to be setup in a way the reminder goes out at different time frames.
5 votes -
More granular permissions when "business manager" is toggled on.
We don't want everyone with that access to be able to edit permission groups, that should have it's own toggle.
4 votes -
Add a treatment date column in forms and charts section of client profile
Currently we are only able to see the date the charts are submitted, can we have a column for date of the actual appointment? Also maybe have a time stamp in the chart for when it was signed off on?
1 vote
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