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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8555 results found

  1. Profile photo of the patient on the calander tab as well as the patient overview tab in the their profile, same section as their contact info. This will save time from having to open up everything just to get to the gallery and try to find a photo of the patient for identification and reference purposes.

    1 vote

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  2. Add the option to disable replies to booking confirmation texts so clients must call to cancel

    1 vote

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  3. Ability to uncheck the bookable online option for Virtual or Phone appointments only. We do not want clients to be able to book virtual or phone appointments online.

    1 vote

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  4. We need the ability to sell a SINGLE Voucher (Pre-Paid Service) to a client at checkout / or add vouchers to a clients account if necessary (Manager/Owner only). We have many client events/pre-sales where we offer discounts on pre-purchased services. Selling a client random "Account Credit" isn't precise enough because that can be used for anything on the menu, and listing hundreds of services under "packages" is also extremely tedious and confusing.

    1 vote

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  5. Can the default color for the pencil in the markup be changed to black?

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  6. Ability for new appointment notifications to be sent to managers with certain filters, such as notifications for first time appointments for specific services.

    1 vote

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  7. Please add the "appointment tag" to the audit. We use the heart emoji for staff request. Some times, staff/ receptionist would abuse this privilege and tag themselves with the heart emoji if the client tips as well. By having this tag feature audited we can better determine which staff is abusing this feature.

    1 vote

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  8. Allow the order of staff to be changed during the client request or possibly have a randomized option in the ordfer. We noticed who ever is first in alphabetical order typically gets the most "requests", but when they come in they don't actually know or care. We just want everyone to get a more fair chance.

    1 vote

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  9. The ePrescribe function is tedious and and annoying with two-factor authentication required for every login, every four hours. Chart access is what we need 99% of the time, with prescriptive ability 1% of the time. With this feature enabled, the two-factor authentication is required too frequently and inconveniently for general Boulevard access. Can this be changed to two-factor authentication only when trying to use the prescriptive feature?

    1 vote

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  10. Add ons should be searchable when adding at checkout or during the service. The same way we add services or products to checkout, so the provider doesn't have to scroll through check boxes for every add on we have.

    1 vote

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  11. I foresee questions about why things changed, and us being clueless as to what profile was changed and who had the number originally. Not having any way of know what automated texts went out to who is just opening us up to look clueless in front of our customers. I already apologize for our software daily, so I am used to it, but I would love to have fewer reasons to apologize.

    1 vote

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  12. I just saw that clients will now get an automated text and/or email when the information on file changes.

    I agree with the intent of this, and applaud being proactive for it, BUT, there are some issues with how clients are actually in our system that will probably cause some issues (or make things messier as we work around them:

    1. the spouse - we have times that spouse A books an appointment with their phone number and Spouse B's name. They then want us to change the phone number to be Spouse B's phone number at the appointment. So Spouse…

    1 vote

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  13. Get rid of the lines attached to the units injected. For instance when you botox the whole lower face, it all runs together.

    1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  14. The product page filters only allow you to include categories. Two issues come up with this: Sometimes I want all BUT one category, so then I have to figure out how to mark them all.

    Sometimes I want to exclude a small number, but include a much larger number, and the list doesn't show all the categories. So, I need to then remember ALL of the categories I need to choose and then search and select them.

    Neither option is nearly as useful and just excluding one or a small number of categories.

    1 vote

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  15. It would be helpful if there was a search bar somewhere in the booking widget that allowed the clients to search for services. Every business categorizes them differently and I think a lot of people know what they are looking for when booking and it would reduce the click times. Unless the booking widget is getting a whole revamp :)

    1 vote

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  16. This would grant businesses the ability to assign permission groups when creating new staff members. This would be used when businesses are setting up staff profiles through an automation.

    1 vote

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  17. Ability to send a notification 10 minutes before the virtual meeting, when the link becomes active and available for clients to join. Sending notifications at 15 minutes may confuse clients into thinking the meeting link is not working.

    1 vote

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  18. WHAT IT IS:
    A deposit collection system that sends SMS links for partial payments, confirms the appointment upon payment, and automatically cancels if not paid within a set timeframe.

    USE CASE:
    They send a client an SMS to collect a partial payment (e.g., a $50-$100 non-refundable deposit that comes off the final service price). If the client doesn't pay within a specified timeframe, the link expires and both the client and the studio are notified. They communicate with clients only via SMS, and artists/piercers (1099 contractors) need to be able to send deposits and book appointments from the app wherever…

    1 vote

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  19. WHAT IT IS:
    The platform processes/debits royalty payments from franchisees. Boulevard has reporting to support this today, but doesn't support the actual ACH debit/pull.

    USE CASE:
    Royalty payments are collected today entirely through Zenoti's built-in auto-debit. Zenoti calculates the royalty owed per franchisee and automatically ACH-pulls the funds from each franchisee's account inside the platform. Her pain: chasing money from an unhappy or non-compliant franchisee is a real business problem, and auto-debit means corporate doesn't have to ask for payment.

    PROSPECT:
    Hydralive Therapy - 15 locations; on Zenoti; franchise model. Requested by: Catherine (Director of Franchise Ops)

    PROSPECT BRIEF:
    https://hydralivetherapy.com/…

    1 vote

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  20. WHAT IT IS:
    Ability to define and visualize their own custom/proprietary KPIs (an internal metric they call "TAPA") directly within Boulevard reporting, broken down by dimensions like source and location. Also a single "source of truth" reporting location so field teams don't have to hunt across multiple similarly-named reports/versions.

    USE CASE:
    Regional/corporate leadership defines a custom metric and needs a chart/dashboard showing that metric by source, per studio, replacing today's manual process of exporting to Excel and modeling it externally. The broader goal is consolidating all field-facing analytics (KPIs tied to commissions, budget tracking, etc.) into one governed, consistently defined…

    1 vote

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