7136 results found
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Deposits for services
Ability to collect a deposit payment for service. Upon cancellation, this deposit will no longer be available to use as a payment type.
990 votes -
View an audit log of user actions
It would be great for coaching and teaching opportunities for BLVD to time stamp user actions such as processing payments, refunds, bookings, canceling, etc. If an error is made we cannot look back to see who made the mistake and course-correct
808 votes -
Late cancel/no show email
When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc
755 votes -
Invoices!!!
If patients only pay partial or have issues at checkout it would be nice to be able to send an inovice so we do not lose track of payments needed
627 votes -
Notification for rescheduled or changed appointments
the business would like to be emailed when an appointment is changed/ modified or rescheduled.
572 votes -
No more duplicate clients
If a returning client books online for the first time it creates a new profile even though they are giving the exact same information. This is a major problem because the front desk doesn't know there are duplicate profiles and when closing out the client we check the history to know the price. This has caused clients to be overcharged and then we have to deal with a refund.
570 votes -
Highlight no-shows in red in patient history
When a patient no shows or late cancels, make the notification in patient history red so that it's easily visible that it was not just a regular cancellation.
519 votes -
Keep no-shows & late cancels on the books for utilization purposes
When we no show a client or they late cancel, it's removed from the service providers books. That effects their utilization. Preferably it would stay on the books (if there isn't time to get another client in here) and be checked out as late or no show with or without a fee. Also, if it was color coded differently to accentuate it on the schedule, that would be ideal.
507 votes -
Require new credit card to book online if existing card is expired
We have had clients book online and not input a new credit card because Boulevard had a card on file. The card on file is expired by more than 12 months. Please either delete the card on file after the expiration date, or require a new card when booking online if the card on file is expired.
490 votes -
Waitlist Notifications
When a client specifies an appointment time, service, and service provider and are added to the waitlist, it would be helpful to have a notification of this availability to be able to immediately schedule via the waitlist.
448 votes -
SEE THE TIME CLIENTS CHECK IN
Would love to be able to see what time clients have checked in, so we can stay on top of when they are being taken back, and their average wait time!
422 votes -
407 votes
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Adding an icon to appointments that activates if a guest has completed their forms.
It would be helpful if we didn't have to go into their account to check to see if they completed the forms.
398 votes -
Date of birth enhancements to forms and booking
As a medical practice a patient's DOB is required. Please do the following;
1) Require Birthdate when patients book online for the first time thereby automatically pulling it into their Client Profile,
2) Change the Birthdate Forms field so it does not automatically default to "Today's Date" on the mini calendar selector (many patients are clicking on Today's Date accidentally),
3) Add a field that automatically calculates the Age based on BirthdateThanks so much!
357 votes -
Toggle tipping on/off per service or providers
Have an option for tips to not be an option for some services. "Tippable services" so when we are checking people out it wont ask on services that do not allow tips.
354 votes -
Enhanced staff performance reports
Have permission controls but the ability to set what performance your staff can track.
For instance filters such as:Total service sales
New guests
Total guests
Total retail sales
Total retail units
% guests purchasing retail
Add on units
Add on $ sales
Rebooking %
Utilization %This would allow us to set goals and to have to ability to have staff concentrate on certain things. New staff need to worry about rebook % and % guest purchasing retail, while existing staff might need to concentrate more on utilization rates and add ons. Having just service $ and retail $…
353 votes -
Ratings
It is so important for SEO to have lots of online reviews, especially on Google. If someone leaves a positive rating, they should be taken to Google, Yelp, or Facebook to finalize their review for being published online. If they leave a negative review, they should be given a screen that says something like, "We are sorry you had a less than positive experience. We will do what we can to make this right." Then, we should be notified if there is a negative review. This way, we can remedy negative outcomes without them being published online, and the positive…
352 votes -
Darken the unavailable hours on the calendar (instead of white)
By accident, staff can easily book an appointment manually on the schedule with the white background on the calendar. Please let us choose a color for the unavailable hours. Black would be ideal because it is so different from the light background colors of the staff's available hours. Thanks!
339 votes -
better identification of NEW clients & first time bookings
When someone creates a new online profile(new client bookings) the system should notify provider(s) that they have a booking with a new client and then send the client an email confirmation that is more tailored to new clients (advertises add-ons that may be beneficial, links to first timer tips or the provider website).
329 votes -
Clock in/out with PIN
It would be great if each person had to enter a PIN/Password before they could clock in so that it is strictly that persons timecard they are looking at. On a daily basis someone will accidentally clock someone else in/out while they are trying to clock themselves in/out. Also would be great for tracking attendance and tardiness because the way it is set up now ANY random person can clock someone else in/out and I have personally witnessed a stylist clock in another person who was not actually in the building.
314 votes
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